Social
knowledge management
Knowledge management (KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieve organisational objectives by making ...
is a business approach that aims to leverage the collective intelligence and social interactions of an organization’s members and stakeholders. It is a branch of knowledge management, which is a multidisciplinary field that deals with the creation, sharing, and use of knowledge in various domains, such as business, economics, psychology, and information management. Knowledge management seeks to enhance organizational performance, innovation, and competitiveness by managing the intangible assets of an organization, such as human capital, know-how, technology, customers, and networks.
Social media plays a crucial role in social knowledge management by enhancing communication, collaboration, and learning among individuals and groups, both internally and externally. It offers valuable insights and feedback from customers, partners, and stakeholders, and aids in generating and disseminating new knowledge. In a business context, social media is utilized for various purposes, including sentiment analysis, social learning, social collaboration, and social knowledge management.
Social knowledge management is one of the application areas of social media in a business context next to others like
sentiment analysis
Sentiment analysis (also known as opinion mining or emotion AI) is the use of natural language processing, text analysis, computational linguistics, and biometrics to systematically identify, extract, quantify, and study affective states and subjec ...
, social learning or
social collaboration Social collaboration refers to processes that help multiple people or groups interact and share information to achieve common goals. Such processes find their 'natural' environment on the Internet, where collaboration and social dissemination of inf ...
.
Social media use by businesses
Social media use by businesses includes a range of applications. Although social media accessed via desktop computers offer a variety of opportunities for companies in a wide range of business sectors, mobile social media, which users can access wh ...
can strive to achieve the following things from social media strategy point of view: learn, listen, engage in conversation, measure and refine, develop capabilities, define activities, prioritize objectives etc.
Social media
Social media are interactive media technologies that facilitate the creation and sharing of information, ideas, interests, and other forms of expression through virtual communities and networks. While challenges to the definition of ''social me ...
are not only transforming private communication and interaction, they also will transform how people work. With social media
knowledge work
Knowledge workers are workers whose main capital is knowledge. Examples include programmers, physicians, pharmacists, architects, engineers, scientists, design thinkers, public accountants, lawyers, editors, and academics, whose job is to "think ...
in organizations can be optimized extremely: like a better distribution sharing and access to knowledge. This will be more and more important, as in today's business world, speed and complexity increase dramatically, while work environments change constantly.
Examples of Social KM platforms
*
Knowledge Plaza
Elium, previously referred to as Knowledge Plaza, is a Software as a Service used for enterprise knowledge sharing within organisations. It supports use cases for knowledge management, social bookmarking, document management, wikis and internal so ...
, a European software application which combines
social tagging, bookmarking and networking paradigms to address internal information management purposes.
* Sciomino was a startup enterprise social network for Social Knowledge Management.
Further reading
* Gurteen, David, (2012). Leading Issues in Social Knowledge Management. A collection of important Social Knowledge Management papers. Published by Academic Publishing International. .
* Laszlo, K. C., Laszlo, A. (2002). Evolving knowledge for development: The role of knowledge management in a changing world. Journal of Knowledge Management, 6(4), 400–412.
* Von Krogh, G., Ishijo, K., Nonaka, I. (2000). Enabling knowledge creation: How to unlock the mystery of tacit knowledge and release the power of innovation. New York: Oxford University Press.
*Charles Camic, Neil Gross, and Michèle Lamont (2011). Social Knowledge in the Making.
*Kenneth E Russell, Renee La Londe, and Fred Walters (2014). Social Knowledge: Organizational Currencies in the New Knowledge Economy.
External links
* Social Breathes New Life Into Knowledge Management For Customer Servic
Blog, Retrieved 12/18/2012 - Social Knowledge Management for customer service* Social Knowledge Management Practic
iTalent Social Knowledge Management
References
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