Siebel Systems, Inc. () was an American
software
Software consists of computer programs that instruct the Execution (computing), execution of a computer. Software also includes design documents and specifications.
The history of software is closely tied to the development of digital comput ...
company principally engaged in the design, development, marketing, and support of
customer relationship management
Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance cus ...
(CRM) applications—notably Siebel CRM.
The company was founded by
Thomas Siebel and
Patricia House in 1993. At first known mainly for its
sales force automation products,
the company expanded into the broader CRM market.
[
] By the late 1990s, Siebel Systems was the dominant CRM vendor, peaking at 45% market share in 2002.
On September 12, 2005,
Oracle Corporation
Oracle Corporation is an American Multinational corporation, multinational computer technology company headquartered in Austin, Texas. Co-founded in 1977 in Santa Clara, California, by Larry Ellison, who remains executive chairman, Oracle was ...
announced it had agreed to buy Siebel Systems for $5.8 billion.
[ "Siebel" is now a brand name owned by Oracle Corporation.
Siebel Systems is Oracle's on-premises CRM system, and Oracle's cloud applications for CRM are Oracle Advertising and Customer Experience (CX).
]
History
Siebel Systems, Inc. began with sales force automation software, then expanded into marketing
Marketing is the act of acquiring, satisfying and retaining customers. It is one of the primary components of Business administration, business management and commerce.
Marketing is usually conducted by the seller, typically a retailer or ma ...
and customer service applications, including CRM. From the time it was founded in 1993,[ the company grew quickly.
Benefiting from the explosive growth of the CRM market in the late 1990s, Siebel Systems was named the fastest growing company in the United States in 1999 by Fortune magazine.
]
Thomas Siebel, Pat House
Siebel's "first experience with sales technology was in the late 1980s, when he worked for Oracle."[ At the time, ''Siebel Systems'' co-founder Patricia House also was working for Oracle. Siebel left Oracle][ In 1992 House left Oracle and together they worked on what became Siebel Systems (in 1993).
]
Key dates
* 1993: Siebel Systems, Inc. is founded.
* 1995: Siebel delivers Siebel Sales Enterprise software for sales force automation.
* 1995: Siebel 2.0 (Release end of 1995)
* Siebel Customer Relationship Management (CRM)
* Siebel Sales Enterprise
* 1996: Siebel becomes a publicly traded company.
* 1997: Siebel 3.0 (Release Feb 1997)
* 1998: Siebel 98
* 1998: Siebel Systems acquires Scopus Technology, Inc. "for its customer-service and support products."[
* 1999: Siebel 99
* 2000: Siebel 6 (also known as Siebel 2000)
* 2000: Revenue surpasses the $1 billion mark.
* 2001: Siebel 7.0 (Released 2001, was the first web-based version)
* 2002: Siebel 7.5 (Released in 2002)
* 2004: Siebel 7.7 (Released in 2004)
* 2005: Siebel 7.8 (Released in 2005)
* 2006: Oracle acquires Siebel Systems.]
See also
* Oracle Advertising and Customer Experience (CX)
* Oracle CRM
References
External links
*
Siebel Developer’s Reference
{{Authority control
Companies based in Redwood Shores, California
Defunct computer companies based in California
Oracle acquisitions
Customer relationship management software companies
Software companies established in 1977
Software companies disestablished in 2006
1977 establishments in California
2006 disestablishments in California
Business services companies established in 1977
2006 mergers and acquisitions
Defunct software companies of the United States
Companies formerly listed on the Nasdaq
1996 initial public offerings