The Service Automation Framework (SAF) is a set of best practices for the automated delivery of services. The concept builds further on the self-service practices of
ITIL
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus ...
and
IT Service Management
Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers.
Differing from more technology-oriented IT management approach ...
. In its current form, the SAF is published as in a series of volumes, covering different processes of service automation. The Service Automation Framework is maintained and updated by the Service Automation Framework Alliance,
an independent body of knowledge for the advancement of service automation.
SAF describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. Since December 2016, APMG-International provides the examination for the SAF.
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IT service management