Results-based management (RBM) is a tool for monitoring and managing the
implementation of strategy.
It in many respects is similar to the
logical framework approach, a strategy implementation tool used extensively by
Non-governmental organization
A non-governmental organization (NGO) is an independent, typically nonprofit organization that operates outside government control, though it may get a significant percentage of its funding from government or corporate sources. NGOs often focus ...
s.
Process
RBM is an example of a tool used for
strategic control. It uses
feedback
Feedback occurs when outputs of a system are routed back as inputs as part of a chain of cause and effect that forms a circuit or loop. The system can then be said to ''feed back'' into itself. The notion of cause-and-effect has to be handle ...
loops to help managers monitor and then (hopefully) achieve strategic goals. These goals may take the form of physical outputs, organizational or behavioral changes, workflow changes, or form contribution to some other higher level goal. Information (evidence) of the actual results is used for
accountability
In ethics and governance, accountability is equated with answerability, culpability, liability, and the expectation of account-giving.
As in an aspect of governance, it has been central to discussions related to problems in the public secto ...
,
report
A report is a document or a statement that presents information in an organized format for a specific audience and purpose. Although summaries of reports may be delivered orally, complete reports are usually given in the form of written documen ...
ing, communication and to feedback into the design, resourcing and delivery of projects and operational activities. During the design of an RBM system all people and
organizations
An organization or organisation ( Commonwealth English; see spelling differences) is an entity—such as a company, or corporation or an institution (formal organization), or an association—comprising one or more people and having a par ...
(actors) who contribute directly or indirectly to the result, map out their
business process
A business process, business method, or business function is a collection of related, structured activities or tasks performed by people or equipment in which a specific sequence produces a service or product (that serves a particular business g ...
es,
products
Product may refer to:
Business
* Product (business), an item that can be offered to a market to satisfy the desire or need of a customer.
* Product (project management), a deliverable or set of deliverables that contribute to a business solution
...
and
service
Service may refer to:
Activities
* Administrative service, a required part of the workload of university faculty
* Civil service, the body of employees of a government
* Community service, volunteer service for the benefit of a community or a ...
s, showing how they contribute to the
outcomes being pursued, and this information is used to identify appropriate measures of progress.
Results Based Management has been shown to have strong similarities in its design and use to the
third-generation balanced scorecard.
Usage of RBM
The framework is largely used in government and charitable organisations, where purely financial measures are not the key drivers and there is no competition to benchmark against, such as the
United Nations
The United Nations (UN) is the Earth, global intergovernmental organization established by the signing of the Charter of the United Nations, UN Charter on 26 June 1945 with the stated purpose of maintaining international peace and internationa ...
and the
International Committee of the Red Cross
The International Committee of the Red Cross (ICRC) is a humanitarian organization based in Geneva, Switzerland, and is a three-time Nobel Prize laureate. The organization has played an instrumental role in the development of rules of war and ...
.
However, it has also started to be used in semi-commercial organisations such as the
Asian Development Bank
The Asian Development Bank (ADB) is a regional development bank to promote social and economic development in Asia. The bank is headquartered in Metro Manila, Philippines and maintains 31 field offices around the world.
The bank was establishe ...
. At the United Nations, an in-depth results-based approach to programme development and implementation across the majority of all agencies has been applied since 2000, based on the UN Secretary-General Kofi Annan's reform programme of 1997. Results-based budgeting, which is the term for RBM throughout the UN Secretariat, was first applied in the planning of the biennium 2002-2003 and in all programming cycles thereafter.
[See a comprehensive review from 2006 of the UN's results-based budgeting reform by the UN's ]Joint Inspection Unit The Joint Inspection Unit (JIU) is a United Nations unit established by resolution 31/192 of 22 December 1976 of the General Assembly of the United Nations. Its objective is to enhance the efficiency of the administrative and financial functioning ...
:
Key steps
# Assess: What is the current situation?
# Think: What caused it? Who is involved?
# Envision: What are we going to achieve?
# Plan: How are we going to do it? With whom? When? With what resources?
# Do: Get it done. How is it going? Do we need to adapt?
# Review: What went well/badly? What can we learn for next time?
See also
*
DICE framework
References
{{Reflist
Strategic management
Management frameworks