In
quality management system
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction ( ISO 9001:2015). ...
, a quality policy is a document developed by management to express the directive of the top management with respect to quality. Quality policy management is a strategic item.
Section 5.2 of the
ISO 9001:2015 standard requires a written, well-defined quality policy that is communicated and understood within an organization. Section 5.2 also sets out some of the requirements for quality policies.
[''ISO 9001:2000: a practical quality manual explained'' by Kevin R. Grimes 2002 page 23]
See also
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ISO 9000
The ISO 9000 family is a set of international standards for Quality (business), quality management systems. It was developed in March 1987 by International Organization for Standardization. The goal of these standards is to help organizations en ...
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Quality circle
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Total quality management
Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value." ...
References
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Quality management