Qualfon is a Mexican multi-national company that supplies
outsourcing
Outsourcing is a business practice in which companies use external providers to carry out business processes that would otherwise be handled internally. Outsourcing sometimes involves transferring employees and assets from one firm to another ...
services to call centers, back offices, and business processes. The company was founded in 1995 and has a history of acquisitions. It is privately held company operating across a number of countries with a focus on
business process outsourcing (BPO).
Qualfon has a decentralised structure, its CEO is based in Florida and the company operates in Mexico, the United States, the Philippines, Guyana, China, Costa Rica and India.
History
The company was founded in 1995 with operations in Mexico City.
In March 2013 Qualfon acquired Data Control Group (DCG), which is now called the Qualfon Data Services Group and performs back-office processing.
In May 2014 Qualfon acquired Center Partners, a United States contact center outsourcing company.
In April 2016 Qualfon acquired Culture.Service.Growth (CSG), a contact center services company based in San Antonio, Texas.
In December 2017 Qualfon acquired Dialog Direct, a business process outsourcing company that provides lead generation, sales, and customer support services.
References
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Outsourcing companies