Objectives of pricing
The objectives of pricing should consider: * the financial goals of the company (i.e. profitability) * the fit with marketplace realities (will customers buy at that price?) * the extent to which the price supports a product's market positioning and be consistent with the other variables in the marketing mix * the consistency of prices across categories and products (consistency indicates reliability and supports customer confidence and customer satisfaction) * To meet or prevent competition Price is influenced by the type of distribution channel used, the type of promotions used, and the quality of the product. Where manufacturing is expensive, distribution is exclusive, and the product is supported by extensivePricing strategies
Marketers develop an overall pricing strategy that is consistent with the organization's mission and values. This pricing strategy typically becomes part of the company's overall long-term strategic plan. The strategy is designed to provide broad guidance for price-setters and ensures that the pricing strategy is consistent with other elements of the marketing plan. While the actual price of goods or services may vary in response to different conditions, the broad approach to pricing (i.e., the pricing strategy) remains a constant for the planning outlook period which is typically 3–5 years, but in some industries may be a longer period of 7–10 years. The pricing strategy established the overall, long-term goals of the pricing function, without specifying an actual price-point. Broadly, there are six approaches to pricing strategy mentioned in the marketing literature: : Operations-oriented pricing: where the objective is to optimize productive capacity, to achieve operational efficiencies or to match supply and demand through varying prices. In some cases, prices might be set to de-market.Dibb, S., Simkin, L., Pride, W.C. and Ferrell, O.C.,''Marketing: Concepts and Strategies,'' Cengage, 2013, Chapter 12 : Revenue-oriented pricing: (also known as ''profit-oriented pricing'' or ''cost-based pricing'') - where the marketer seeks to maximize the profits (i.e., the surplus income over costs) or simply to cover costs and break even. For example, dynamic pricing (also known as yield management) is a form of revenue oriented pricing. : Customer-oriented pricing: where the objective is to maximize the number of customers; encourage cross-selling opportunities or to recognize different levels in the customer's ability to pay. : Value-based pricing: (also known as ''image-based pricing'') occurs where the company uses prices to signal market value or associates price with the desired value position in the mind of the buyer. The aim of value-based pricing is to reinforce the overall positioning strategy e.g. premium pricing posture to pursue or maintain a luxury image. : Relationship-oriented pricing: where the marketer sets prices in order to build or maintain relationships with existing or potential customers. : Socially-oriented pricing: Where the objective is to encourage or discourage specific social attitudes and behaviours. e.g. high tariffs on tobacco to discourage smoking. : Optional pricing: Where the objective is to allow consumer to have an option on their purchase. e.g. buying a car optional to have CD playerPricing tactics
When decision-makers have determined the broad approach to pricing (i.e., the pricing strategy), they turn their attention to pricing tactics. Tactical pricing decisions are shorter term prices, designed to accomplish specific short-term goals. The tactical approach to pricing may vary from time to time, depending on a range of internal considerations (e.g. such as the need to clear surplus inventory) or external factors (e.g. a response to competitive pricing tactics). Accordingly, a number of different pricing tactics may be employed in the course of a single planning period or across a single year. Typically line managers are given the latitude necessary to vary individual prices providing that they operate within the broad strategic approach. For example, some premium brands never offer discounts because the use of low prices may tarnish the brand image. Instead of discounting, premium brands are more likely to offer customer value through price-bundling or giveaways. When setting individual prices, decision-makers require a solid understanding of pricing economics, notably break-even analysis, as well as an appreciation of the psychological aspects of consumer decision-making including reservation prices, ceiling prices and floor prices. The marketing literature identifies literally hundreds of pricing tactics. It is difficult to do justice to the variety of tactics in widespread use. Rao and Kartono carried out a cross-cultural study to identify the pricing strategies and tactics that are most widely used. The following listing is largely based on their work.ARC/RRC pricing
A traditional tactic used in outsourcing that uses a fixed fee for a fixed volume of services, with variations on fees for volumes above or below target thresholds. Charges for additional resources (“ARCs”) above the threshold are priced at rates to reflect the marginal cost of the additional production plus a reasonable profit. Credits (“RRCs”) granted for reduction in resources consumed or provided offer the enterprise customer some comfort, but the savings on credits tend not to be equivalent to the increased costs when paying for incremental resources in excess of the threshold.Complementary pricing
Contingency pricing
Differential pricing
Differential pricing, also known as ''flexible pricing'', ''multiple pricing'' or ''price discrimination'' , occurs where different prices are charged to different customers or market-segments, and may be dependent on the service provider's assessment of the customer's willingness or ability to pay. There are various forms of price difference including: the type of customer, the geographic area served, the quantity ordered, delivery time, payment terms, etc.Discrete pricing
Discrete Pricing occurs when prices are set at a level that the price comes within the competence of the decision making unit (DMU). This method of pricing is often used in B2B contexts where the purchasing officer may be authorized to make purchases up to a predetermined level, beyond which decisions must go to a committee for authorization. With the advent of data analytics differential price is becoming popular with most companies using customer specific data to give prices to specific customer.Discount pricing
Diversionary pricing
Diversionary Pricing is a variation of loss leading used extensively in services; a low price is charged on a basic service with the intention of recouping on the extras; can also refer to low prices on some parts of the service to develop an image of low price.Everyday low prices
Exit fees
Exit fees are fees charged to customers who depart from the service process prior to natural completion or the end of a contract. The objective of an exit fee is to deter premature exit. Exit fees are often found in financial services, telecommunications services and aged care facilities. Regulatory authorities, around the globe, have often expressed their discontent with the practice of exit fees as it has the potential to be anti-competitive and restricts consumers' abilities to switch freely, but the practice has not been proscribed.Experience curve pricing
Experience curve pricing occurs when a manufacturer prices a product or service at a low rate in order to obtain volume and with the expectation that the cost of production will decrease with the acquisition of manufacturing experience. This approach which is often used in the pricing of high technology products and services, is based on the insight that manufacturers learn to trim production costs over time in a phenomenon known as experience effects.Geographic pricing
Geographic pricing occurs when different prices are charged in different geographic markets for an identical product. For example, publishers often make text-books available at lower prices in Asian countries because average wages tend to be lower with implications for the customer's ability to pay. In other cases, geographic variations in prices may reflect the different costs of distribution and servicing certain markets.Guaranteed pricing
Guaranteed pricing is a variant of contingency pricing. It refers to the practice of including an undertaking or promise that certain results or outcomes will be achieved. For instance, some business consultants undertake to improve productivity or profitability by 10%. In the event that the result is not achieved, the client does not pay for the service.High-low pricing
High-low pricing refers to the practice of offering goods at a high price for a period of time, followed by offering the same goods at a low price for a predetermined time. This practice is widely used by chain stores selling homewares. The main disadvantage of the high-low tactic is that consumers tend to become aware of the price cycles and time their purchases to coincide with a low-price cycle.Honeymoon pricing
Honeymoon Pricing refers to the practice of using a low introductory price with subsequent price increases once relationship is established. The objective of honeymoon pricing is to "lock" customers into a long-term association with the vendor. This approach is widely used in situations where customerLoss leader
A loss leader is a product that has a price set below the operating margin. Loss leading is widely used in supermarkets and budget-priced retail outlets where the store as a means of generating store traffic. The low price is widely promoted and the store is prepared to take a small loss on an individual item, with an expectation that it will recoup that loss when customers purchase other higher priced-higher margin items. In service industries, loss leading may refer to the practice of charging a reduced price on the first order as an inducement and with anticipation of charging higher prices on subsequent orders. Loss leading is often found in retail, where the loss leader is used to drive store traffic and generate sales of complementary items.Offset pricing
Offset pricing (also known as ''diversionary pricing'') is the service industry's equivalent of loss leading. A service may price one component of the offer at a very low price with an expectation that it can recoup any losses by cross-selling additional services. For example, a carpet steam cleaning service may charge a very low basic price for the first three rooms, but charges higher prices for additional rooms, furniture and curtain cleaning. The operator may also try to cross-sell the client on additional services such as spot-cleaning products, or stain-resistant treatments for fabrics and carpets.Parity pricing
Parity pricing refers to the process of pricing a product at or near a rival's price in order to remain competitive. Markets can be sectioned empowering the firm to segregate between the fare and homegrown market it is indicated that the defectively serious firm can differentially cost. Besides, as the quantity of homegrown firms is expanded, and if these organizations can portion the market, the differential among homegrown and unfamiliar costs is diminished. The import equality cost might be charged in the homegrown market.Holden, M. “The Economics of Import Parity Pricing: A Pedagogical Note” South African Journal of Economics, vol. 73:3, September, 2005Price bundling
Price bundling (also known as product bundling) occurs where two or more products or services are priced as a package with a single price. There are several types of bundles: ''pure bundles'' where the goods can only be purchased as package or ''mixed bundles'' where the goods can be purchased individually or as a package. The prices of the bundle is typically less than when the two items are purchased separately.Peak and off-peak pricing
Peak and off-peak pricing is a form of price discrimination where the price variation is due to some type of seasonal factor. The objective of peak and off peak pricing is to use prices to even out peaks and troughs in demand. Peak and off-peak pricing is widely used in tourism, travel and also in utilities such as electricity providers. Peak pricing has caught the public's imagination since the ride-sharing service provider, Uber, commenced using ''surge pricing'' and has sought to patent the technologies that support this approach.Price discrimination
Price discrimination is also known asPrice lining
''Price lining'' is the use of a limited number of prices for all product offered by a business. Price lining is a tradition started in the old five and dime stores in which everything cost either 5 or 10 cents. In price lining, the price remains constant but quality or extent of product or service adjusted to reflect changes in cost. The underlying rationale of this tactic is that these amounts are seen as suitable price points for a whole range of products by prospective customers. It has the advantage of ease of administering, but the disadvantage of inflexibility, particularly in times ofPenetration pricing
Penetration pricing is an approach that can be considered at the time of market entry. In this approach, the price of a product is initially set low in an effort to penetrate the market quickly. Low prices and low margins also act as a deterrent, preventing potential rivals from entering the market since they would have to undercut the low margins to gain a foothold.Dean, J., "Pricing Policies for New Products," ''Harvard Business Review'', Vol 54, No. 6, pp 141–153.Prestige pricing
Price signaling
Price signaling is where the price is used as an indicator of some other attribute. For example, some travel resorts promote that when two adults make a booking, the kids stay for free. This type of pricing is designed to signal that the resort is a family friendly operation.Price skimming
Price skimming, also known as ''skim-the-cream pricing'' is a tactic that might be considered at market entry. The objective is to charge relatively high prices in order to recoup the cost of product development early in the life-cycle and before competitors enter the market.Promotional pricing
Promotional pricing is a temporary measure that involves setting prices at levels lower than normally charged for a good or service. Promotional pricing is sometimes a reaction to unforeseen circumstances, as when a downturn in demand leaves a company with excess stocks; or when competitive activity is making inroads into market share or profits.Two-part pricing
Two-part pricing is a variant of captive-market pricing used in service industries. Two-part pricing breaks the actual price into two parts; a fixed service fee plus a variable consumption rate. Two-part pricing tactics are widely used by utility companies such as electricity, gas and water and services where there is a quasi- membership type relationship, credit cards where an annual fee is charged and theme parks where an entrance fee is charged for admission while the customer pays for rides and extras. One part of the price represents a membership fee or joining fee, while the second part represents the usage component.Psychological pricing
Premium pricing
'' Premium pricing'' (also called prestige pricing) is the strategy of consistently pricing at, or near, the high end of the possible price range to help attract status-conscious consumers. The high pricing of a premium product is used to enhance and reinforce a product's luxury image. Examples of companies that partake in premium pricing in the marketplace includeMethods of setting prices
Demand-based pricing
''Demand-based pricing'', also known as dynamic pricing, is a pricing method that uses consumer demand - based on perceived value - as the central element. These include price skimming, price discrimination and yield management, price points,Multidimensional pricing
''Multidimensional pricing'' is the pricing of a product or service using multiple numbers. In this practice, price no longer consists of a single monetary amount (e.g., sticker price of a car), but rather consists of various dimensions (e.g., monthly payments, number of payments, and a downpayment). Research has shown that this practice can significantly influence consumers' ability to understand and process price information.Micromarketing
Micromarketing is the practice of tailoring products, brands (Theoretical considerations in pricing
Price/quality relationship
The ''price/quality relationship'' comprises consumers' perceptions of value. High prices are often taken as a sign of quality, especially when the product or service lacks search qualities that can be inspected prior to purchase. Understanding consumers’ perceptions of the price/quality relationship is most important in the case of complex products that are hard to test, and experiential products that cannot be tested until used (such as most services). The greater the uncertainty surrounding a product, the more consumers depend on the price/quality signal and the greater premium they may be prepared to pay. Consumers can have different perceptions on premium pricing, and this factor makes it important for the marketer to understand consumer behaviour. According to Vigneron and Johnson's figure on "Prestige-Seeking Consumer Behaviours", Consumers can be categorized into four groups. These groups being; Hedonist & Perfectionist, snob, bandwagon and veblenian.Vigneron, F., & Johnson, W., L. (1999). Interpersonal effects. ''A Review and a Conceptual Framework Of Prestige-Seeking Consumer Behavior,'' pp. 1-17 These categories rank from level of self-consciousness, to importance of price as an indicator of prestige. The Veblen Effect explains how this group of consumers makes purchase decisions based on conspicuous value, as they tend to purchase publicly consumed luxury products. This shows they are likely to make the purchase to show power, status and wealth. Consumers that fall under the "Snob Effect" can be described as individuals that search for perceived unique value, and will purchase exclusive products in order to be the first or very few who has it. They will also avoid purchasing products consumed by a general mass of people, as it is perceived that items in limited supply hold a higher value than items that do not. (Vigneron & Johnson, 1999). The bandwagon effect explains that consumers that fit into this category make purchasing decisions to fit into a social group, and gain a perceived social value out of purchasing popular products within said social group at premium prices. Research shows that people will often conform to what the majority of the group they are a member of thinks when it comes to the attitude of a product. Paying a premium price for a product can act as a way of gaining acceptance, due to the pressure placed on them by their peers. The Hedonic effect can be described as a certain group of people whose purchasing decisions are not affected by the status and exclusivity gained by purchasing a product at a premium, nor susceptible to the fear of being left out and peer pressure. Consumers who fit into this category base their purchasing decisions on a perceived emotional value, and gain intangible benefits such as sensory pleasure, aesthetic beauty and excitement. Consumers of this type have a higher interest on their own wellbeing. (Vigneron & Johnson, 1999). The last category on Vigneron and Johnson's figure of “Prestige-Seeking Consumer Behaviours” is the perfectionism effect. Prestige brands are expected to show high quality, and it's this reassurance of the highest quality that can actually enhance the value of the product. According to this effect, those that fit into this group value the prestige's brands to have a superior quality and higher performance than other similar brands. Research has indicated that consumer's perceive quality of a product to be relational to its price. Consumers often believe a high price of a product indicates a higher level of quality. Even though it is suggested that high prices seem to make certain products more desirable, consumers that fall in this category have their own perception of quality and make decisions based upon their own judgement. They may also use the premium price as an indicator of the product's level of quality.Price sensitivity and consumer psychology
In their book, ''The Strategy and Tactics of Pricing'', Thomas Nagle and Reed Holden outline nine laws or factors that influence how a consumer perceives a given price and how price-sensitive s/he is likely to be with respect to different purchase decisions: * Reference price effect: Buyer's price sensitivity for a given product increases the higher the product's price relative to perceived alternatives. Perceived alternatives can vary by buyer segment, by occasion, and other factors. * Difficult comparison effect Buyers are less sensitive to the price of a known / more reputable product when they have difficulty comparing it to potential alternatives. * Switching costs effect: The higher the product-specific investment a buyer must make to switch suppliers, the less price sensitive that buyer is when choosing between alternatives. *:High switching costs: Organizations that produce that have scarcely any substitutes and require huge exertion to ace their utilization appreciate huge exchanging costs. Some firms has additionally fused membership deals, which add greater consistency to its plan of action and further secure their clients. Similarly as with numerous innovation organizations, vulnerability remains in regards to its new item improvement cycle and reception of new items. *:Low switching costs: Organizations that offer items or administrations that are exceptionally simple to imitate at equivalent costs by contenders regularly have low exchanging costs. For example, clothing company have restricted exchanging costs among customers, who can discover garments bargains effectively and can rapidly think about costs by strolling starting with one store then onto the next. The ascent of Internet retailers and quick transportation has made it significantly simpler for customers to search for attire at their homes over numerous online stages. * Price-quality effect: Buyers are less sensitive to price the more that higher prices signal higher quality. Products for which this effect is particularly relevant include: image products, exclusive products, and products with minimal cues for quality. * Expenditure effect: Buyers are more price sensitive when the expense accounts for a large percentage of buyers’ available income or budget. * End-benefit effect: The effect refers to the relationship a given purchase has to a larger overall benefit, and is divided into two parts: *:Derived demand: The more sensitive buyers are to the price of the end benefit, the more sensitive they will be to the prices of those products that contribute to that benefit. *:Price proportion cost: The price proportion cost refers to the percent of the total cost of the end benefit accounted for by a given component that helps to produce the end benefit (e.g., think CPU and PCs). The smaller the given components share of the total cost of the end benefit, the less sensitive buyers will be to the component's price. * Shared-cost effect: The smaller the portion of the purchase price buyers must pay for themselves, the less price sensitive they will be. * Fairness effect: Buyers are more sensitive to the price of a product when the price is outside the range they perceive as “fair” or “reasonable” given the purchase context. * Framing effect: Buyers are more price sensitive when they perceive the price as a loss rather than a forgone gain, and they have greater price sensitivity when the price is paid separately rather than as part of a bundle.Approaches
Pricing is the most effective profit lever. Pricing can be approached at three levels: the industry, market, and transaction level. * Pricing at the industry level focuses on the overall economics of the industry, including supplier price changes and customer demand changes. * Pricing at the market level focuses on the competitive position of the price in comparison to the value differential of the product to that of comparative competing products. * Pricing at the transaction level focuses on managing the implementation of discounts away from the reference, or list price, which occur both on and off the invoice or receipt. A "price waterfall" analysis helps businesses and sales personnel to understand the differences which arise between the reference or list price, the invoiced sale price and the actual price paid by a customer taking account of contract, sales and payment discounts.Pricing mistakes
Many companies make common pricing mistakes. Jerry Bernstein's article ''Use Suppliers' Pricing Mistakes'' outlines several sales errors, which include: * Weak controls on discounting ( price override) * Inadequate systems for tracking competitors' selling prices and market share ( Competitive intelligence) * Cost-plus pricing * Price increases poorly executed * Worldwide price inconsistencies * Paying sales representatives on sales volume vs. addition ofSee also
References
Further reading
* William Poundstone, ''Priceless: The Myth of Fair Value (and How to Take Advantage of It)'', Hill and Wang, 2010.External links