Press Ganey Associates is a

South Bend South Bend is a city in St. Joseph County, Indiana, United States, and its county seat. It lies along the St. Joseph River (Lake Michigan), St. Joseph River near its southernmost bend, from which it derives its name. It is the List of cities in ...

Indiana Indiana ( ) is a U.S. state, state in the Midwestern United States, Midwestern region of the United States. It borders Lake Michigan to the northwest, Michigan to the north and northeast, Ohio to the east, the Ohio River and Kentucky to the s ...

-based

health care Health care, or healthcare, is the improvement or maintenance of health via the preventive healthcare, prevention, diagnosis, therapy, treatment, wikt:amelioration, amelioration or cure of disease, illness, injury, and other disability, physic ...

company known for developing and distributing

patient satisfaction Patient satisfaction is a measure of the extent to which a patient is content with the health care which they received from their health care provider. In evaluations of health care quality, patient satisfaction is a performance indicator measured ...

surveys. As of January 2017, its Medical Practice Survey was the most widely used

outpatient A patient is any recipient of health care services that are performed by healthcare professionals. The patient is most often ill or injured and in need of treatment by a physician, nurse, optometrist, dentist, veterinarian, or other healt ...

satisfaction survey in the

United States The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic of 50 U.S. state, states and a federal capital district, Washington, D.C. The 48 ...

History

Press Ganey Associates was founded in 1985 by medical anthropologist Irwin Press and sociologist-statistician Rod Ganey, both of whom were then professors at the

University of Notre Dame The University of Notre Dame du Lac (known simply as Notre Dame; ; ND) is a Private university, private Catholic research university in Notre Dame, Indiana, United States. Founded in 1842 by members of the Congregation of Holy Cross, a Cathol ...

. Over the next fifteen years, the company's client base, which initially consisted of only a few hospitals, grew steadily in size. In 1993,

Mel Hall Melvin Hall Jr. (born September 16, 1960) is an American former professional baseball player who played in Major League Baseball (MLB) from 1981 to 1992 with the Chicago Cubs, Cleveland Indians, and New York Yankees, and in 1996 with the San Fra ...

began working at Press Ganey, and in 2001, he became its

CEO A chief executive officer (CEO), also known as a chief executive or managing director, is the top-ranking corporate officer charged with the management of an organization, usually a company or a nonprofit organization. CEOs find roles in variou ...

. He remained the company's CEO until stepping down in 2012 to found the

Nashville Nashville, often known as Music City, is the capital and List of municipalities in Tennessee, most populous city in the U.S. state of Tennessee. It is the county seat, seat of Davidson County, Tennessee, Davidson County in Middle Tennessee, locat ...

-based medical staffing firm SpecialtyCare. The Center for Medicare and Medicaid Services previously used Press Ganey's survey to measure patient satisfaction, but in 2012, after the survey was widely criticized, they replaced it with the Hospital

Consumer Assessment of Healthcare Providers and Systems Consumer Assessment of Healthcare Providers and Systems (CAHPS) refers to a set of surveys that ask patients to report on their health care experiences. The surveys are free to anyone who wants to use them. They focus on aspects of healthcare qual ...

(HCAHPS). As of November 2016, Press Ganey's surveys are in use at more than 10,000 medical institutions. In 2020, Press Ganey acquired NarrativeDx, a patented

natural language processing Natural language processing (NLP) is a subfield of computer science and especially artificial intelligence. It is primarily concerned with providing computers with the ability to process data encoded in natural language and is thus closely related ...

platform built specifically for the language of healthcare. They also acquired Doctor.com, a digital platform in provider directories, online bookings and provider analysis. Press Ganey acquired SPH Analytics, a company providing customer experience measurement and engagement for the health insurance industry in May 2021. SPH deploys an analytical and predictive approach to measure and report the consumer experience. In April 2022, Press Ganey acquired the market research, customer experience and employee experience technology business, Forsta, allowing them to expand beyond the healthcare industry.

References

External links

* 1985 establishments in Indiana Health care companies established in 1985 American companies established in 1985 Companies based in St. Joseph County, Indiana {{Med-company-stub