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The term presentity is a combination of two words - " presence" and "
The term presentity is a combination of two words - " presence" and "entity
An entity is something that Existence, exists as itself. It does not need to be of material existence. In particular, abstractions and legal fictions are usually regarded as entities. In general, there is also no presumption that an entity is Lif ...
". It basically refers to an entity that has presence information associated with it; information such as status, reachability, and willingness to communicate.
Usage
The term presentity is often used to refer to users who post and update theirpresence information In computer network, computer and telecommunications networks, presence information is a status indicator that conveys ability and willingness of a potential communication partner—for example a user (computing), user—to communication, communicat ...
through some kind of presence applications on their devices. In this case presence information describes availability and willingness of this user to communicate via set of communication services. For example, users of an instant messaging service (such as ICQ or MSN Messenger) are presentities and their presence information is their user status (online, offline, away, etc.). Presentity can also refer to a resource or role such as a conference room or help desk.
A presentity can also refer to a group of users, for example a collection of customer service
Customer service is the assistance and advice provided by a company to those who buy or use its products or services, either in person or remotely. Customer service is often practiced in a way that reflects the strategies and values of a firm, and ...
agents in a call center
A call centre (English in the Commonwealth of Nations, Commonwealth spelling) or call center (American English, American spelling; American and British English spelling differences#-re, -er, see spelling differences) is a managed capability th ...
. This presentity may be considered available if there is at least one agent ready to accept a call.
References
External links
* Day, M., J. Rosenberg, and H. Sugano. "A Model for Presence and Instant Messaging." RFC 2778. February 2000. Instant messaging {{Telecomm-stub