PillPack, Inc. is an American online

pharmacy Pharmacy is the science and practice of discovering, producing, preparing, dispensing, reviewing and monitoring medications, aiming to ensure the safe, effective, and affordable use of medication, medicines. It is a miscellaneous science as it ...

which is a subsidiary of

Amazon Amazon most often refers to: * Amazon River, in South America * Amazon rainforest, a rainforest covering most of the Amazon basin * Amazon (company), an American multinational technology company * Amazons, a tribe of female warriors in Greek myth ...

. It is based in

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, United States. The company was founded in 2013.

History

The company was founded in 2013 by TJ Parker and Elliot Cohen. By 2014 the

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incubated company was licensed in 31 states and shipping medication in dosage packets with

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handling the packaging process. Software development and management were based in

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, with pharmacy fulfillment operations at the Millyard complex in

, former site of the

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. In April 2016,

Express Scripts Express Scripts Holding Company is a pharmacy benefit management (PBM) organization. In 2017 it was the 22nd-largest company in the United States by total revenue as well as the largest pharmacy benefit management (PBM) organization in the Unit ...

announced it would remove PillPack from its

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network at the end of the month, saying the company had misrepresented itself as a physical pharmacy rather than mail-order. PillPack alleged that Express Scripts was simply trying to give an anti-competitive advantage to its own mail-order pharmacy. PillPack launched the website FixPharmacy.com and began a publicity campaign, urging affected customers (which represented about a third of its business) to complain to Express Scripts. Express Scripts agreed to allow PillPack to remain in its network before the suspension took effect. In June 2018, Amazon.com acquired the company for a reported . In November 2019, the company changed their branding from "PillPack, an Amazon company" to "PillPack by Amazon Pharmacy". In June 2019, the federal district court for Rhode Island ruled that former CVS Caremark head John Levin violated his 18-month

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by working at PillPack in a position responsible for insurance payment negotiations. In June 2020, PillPack announced plans to build a customer service

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, to expand upon its existing call center in

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. In December 2021, Parker and Cohen were removed from Amazon Pharmacy management. Parker was replaced in the reporting chain by Amazon Alexa VP John Love, and Neil Lindsay, who had previously overseen Amazon Prime, was put in charge of both Amazon Pharmacy and Amazon Care. Axios described the two as being "demoted to consultants" but Amazon said it was not a demotion, and that they remain Amazon employees. In May 2022, PillPack agreed to pay $5.79 million to the federal government and some states settle a Department of Justice lawsuit. The complaint alleged that from April 2014 to November 2019, the company sent a larger amount of insulin to Medicare and

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patients than allowed, then falsely reported the remaining supply those patients had in order to avoid penalties.

References

{{Amazon Amazon (company) acquisitions Pharmacies of the United States 2013 establishments in the United States Retail companies established in 2013 2018 mergers and acquisitions