Pakistan Telecommunication Company Ltd., commonly known as PTCL, is the national telecommunication company in
Pakistan
Pakistan, officially the Islamic Republic of Pakistan, is a country in South Asia. It is the List of countries and dependencies by population, fifth-most populous country, with a population of over 241.5 million, having the Islam by country# ...
.
Company Profile of Pakistan Telecommunication Company Limited (PTCL) on Financial Times (UK newspaper), Retrieved 9 December 2017[PTCL and Netflix sign collaboration agreement]
Dawn (newspaper), Updated 31 October 2016, Retrieved 9 December 2017 PTCL provides telephone and internet services nationwide and is the backbone for the country's telecommunication infrastructure. The corporation manages and operates around 2000 telephone exchanges across the country, providing the largest fixed-line network. Data and backbone services such as GSM, HSPA+, CDMA, LTE, broadband internet, IPTV, and wholesale are an increasing part of its business.
Originally a state-owned corporation, the shareholding of PTCL was reduced to 62%, when 26% of shares and control were sold to
Etisalat, Etisalat Telecommunications while the remaining 12% to the general public in 2006 under an intensified
privatization program under Prime Minister
Shaukat Aziz
Shaukat Aziz (born 6 March 1949) is a Pakistani-born British former banker who served as the 15th prime minister of Pakistan from 28 August 2004 to 15 November 2007. When his term as Prime Minister was over, he immediately left Pakistan and se ...
. However, the 62% of shares still remain under the management of government-ownership of state-owned corporations of Pakistan.
Leadership
In May 2021,
Etisalat by e&
e&, formerly branded as Etisalat, is an Emirati state-owned telecommunications company. It is the 16th largest in the world by subscribers.
On 31 December 2021, Etisalat reported consolidated revenue of United Arab Emirates dirham, AED 53.3 bil ...
appointed Hatem Bamatraf as president and Group CEO of PTCL. Hatem previously served as the CTO of Etisalat.
History
Posts & Telegraph Department
It was known as the Posts & Telegraph Department in 1949 and as Pakistan Telephone & Telegraph Department in 1962.
Pakistan Telecommunication Corporation
Pakistan Telecommunication Corporation (PTC) took over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. This coincided with the Government's competitive policy, encouraging private sector participation and resulting in the award of licenses for cellular, card-operated pay-phones, paging and, lately, data communication services.
Privatization Plan
Pursuing a progressive policy, the Government in 1991, announced its plans to
privatize PTCL, and in 1994 issued six million vouchers exchangeable into 600 million shares of the would-be PTCL in two separate placements. Each had a par value of Rs. 10 per share. These vouchers were converted into PTCL shares in mid-1996.
Pakistan Telecommunication Company Limited
On 31 December 1995, the Pakistan Telecommunication (Reorganization) Act, 1996, was passed, which formally reconstituted the Pakistan Telecommunication Corporation as PTCL.
The act facilitated the transfer of the telecommunications business, along with its associated assets, rights, liabilities, and obligations, from the corporation to PTCL.
However, certain exclusions were allocated to the National Telecommunication Corporation (NTC), Frequency Allocation Board (FAB),
Pakistan Telecommunication Authority
The Pakistan Telecommunication Authority (PTA) () is the telecommunication regulator of Pakistan, responsible for the establishment, operation and maintenance of telecommunication systems and the provision of telecommunication services in Pakis ...
(PTA), and Pakistan Telecommunication Employees Trust (PTET).
As part of the reorganization process, the
Government of Pakistan
The Government of Pakistan () (abbreviated as GoP), constitutionally known as the Federal Government, commonly known as the Centre, is the national authority of the Islamic Republic of Pakistan, a federal republic located in South Asia, con ...
divested 26 percent of its PTCL shares through an
initial public offering
An initial public offering (IPO) or stock launch is a public offering in which shares of a company are sold to institutional investors and usually also to retail (individual) investors. An IPO is typically underwritten by one or more investm ...
(IPO) at a strike price of PKR 30 and was subsequently listed on the
Karachi Stock Exchange
The Pakistan Stock Exchange (PSX), founded as Karachi Stock Exchange (KSE), is a stock exchange based in Karachi, Pakistan. PSX was classified by MSCI as a Frontier markets, frontier market on 8 September 2021.
Pakistan Stock Exchange was fou ...
(KSE) in 1996.
PTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and PakNet respectively. None of the brands made it to the top slots in the respective competitions. Lately, however, Ufone had increased its market share in the cellular sector. The PakNet brand has effectively dissolved over a period of time. Recent DSL services launched by PTCL reflects this by the introduction of a new brand name and operation of the service being directly supervised by PTCL.

As telecommunication monopolies head towards an imminent end, services and infrastructure providers are set to face even bigger challenges. The post-monopoly era came with
Pakistan’s Liberalization in Telecommunication in January 2003. On the Government level, a comprehensive liberalization policy for the telecoms sector is in the offering.
In 2005,
Government of Pakistan
The Government of Pakistan () (abbreviated as GoP), constitutionally known as the Federal Government, commonly known as the Centre, is the national authority of the Islamic Republic of Pakistan, a federal republic located in South Asia, con ...
decided to sell 26 percent of the company to some private corporation. There were three participants in the bidding process for the privatization of PTCL.
Etisalat
e&, formerly branded as Etisalat, is an Emirati state-owned telecommunications company. It is the 16th largest in the world by subscribers.
On 31 December 2021, Etisalat reported consolidated revenue of AED 53.3 billion and net profits of AED ...
, an
Abu Dhabi
Abu Dhabi is the capital city of the United Arab Emirates. The city is the seat of the Abu Dhabi Central Capital District, the capital city of the Emirate of Abu Dhabi, and the UAE's List of cities in the United Arab Emirates, second-most popu ...
company was able to get the shares with a large margin in the bid. In June 2005, Etisalat won the 26% of PTCL shares along with management control of the then telecom monopoly for US$2.6 billion. As of 2019, Etisalat has held back $800m amount over a property-transfer dispute with the Pakistani government.
The government's plan of privatizing the corporation was not welcomed in all circles; countrywide protests and strikes were held by PTCL workers. They disrupted phone lines of institutions like Punjab University Lahore along with other public sector institutions.
Financial and Operational performance
Products
Voice
PTCL provides fixed-line
telephone services
A telephone, colloquially referred to as a phone, is a telecommunications device that enables two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most ...
across Pakistan.
Vfone network shutdown
Wireless voice services used to be provided through PTCL's CDMA2000 network, which was broadcast over the 1900 MHz WLL frequency under the 'Vfone' brand name, however, the network was shut down on 31 August 2016 nationwide to allow the spectrum to be re-farmed for PTCL's 'CharJi' LTE service.
Internet
PTCL offers three different types of fixed-line broadband across 2,000 cities* in Pakistan with plans ranging from 2 Mbit/s to 250 Mbit/s.
*
ADSL2+
G.992.5 (also referred to as ADSL2+, G.dmt.bis+, and G.adslplus) is an ITU-T standard for asymmetric digital subscriber line (ADSL) broadband Internet access. The standard has a maximum theoretical downstream sync speed of 24 megabits per secon ...
(with optional
G.992.5 Annex M) - plans from 2 Mbit/s to 20 Mbit/s
*
VDSL2
Very high-speed digital subscriber line (VDSL) and very high-speed digital subscriber line 2 (VDSL2) are digital subscriber line (DSL) technologies providing data transmission faster than the earlier standards of asymmetric digital subscriber lin ...
- plans from 2 Mbit/s to 100 Mbit/s
*
Fiber-to-the-Home
Fiber to the ''x'' (FTTX; also spelled "fibre") or fiber in the loop is a generic term for any broadband network architecture using optical fiber to provide all or part of the local loop used for Last mile (telecommunications), last mile tel ...
(FTTH) - branded by PTCL as FlashFiber - plans from 20 Mbit/s to 250 Mbit/s
*PTCL's FlashFiber is currently only offered in 70 cities.
Wireless
PTCL also offers
TDD-LTE based Wireless Broadband under the 'CharJi' brand name with coverage in over 70 cities. Service is only available through their provided
mobile hotspot device.
PTCL announced the termination of CharJi services across several cities in Pakistan effective 30 June 2024. Existing customers are being given an option to migrate to Ufone.
Ufone
Pak Telecommunication Mobile Limited, doing business as Ufone, is a Pakistani wireless network operator headquartered in Islamabad. It is a wholly owned subsidiary of Pakistan Telecommunication Company Limited. Following PTCL's privatization, ...
is a wholly owned subsidiary of PTCL, it also the fourth and the smallest cellular provider in mainland Pakistan. It provides
GSM
The Global System for Mobile Communications (GSM) is a family of standards to describe the protocols for second-generation (2G) digital cellular networks, as used by mobile devices such as mobile phones and Mobile broadband modem, mobile broadba ...
,
HSPA+
HSPA may refer to:
* High Speed Packet Access, a mobile broadband technology
* Hawaiian Sugar Planters' Association
Education
* High School Proficiency Assessment
* Humphrey School of Public Affairs, an American public policy school
* Hunte ...
and
LTE
LTE may refer to:
Science and technology
* LTE (telecommunication) (Long-Term Evolution), a mobile telephony standard
** LTE Advanced, an enhancement
** LTE Advanced Pro, a further enhancement
* Compaq LTE, a line of laptop computers
* Leukotrie ...
services over the 900, 1800 and 2100 MHz bands.
Television
In addition to voice and data services, PTCL also offers digital TV services based on
DVB-IPTV
IP over DVB implies that Internet Protocol datagrams are distributed using some digital television system, for example DVB-H, DVB-SH, DVB-T, DVB-S, DVB-C or their successors like DVB-T2, DVB-S2, and DVB-C2. This may take the form of IP over MPEG ...
under PTCL Smart TV brand name. PTCL users can also stream live TV using the Smart TV smartphone application.
Anti-competitive practices
PTCL has been involved in
anti-competitive practices
Anti-competitive practices are business or government practices that prevent or reduce Competition (economics), competition in a market. Competition law, Antitrust laws ensure businesses do not engage in competitive practices that harm other, u ...
several times in the recent years, particularly in the twin cities of
Islamabad
Islamabad (; , ; ) is the capital city of Pakistan. It is the country's tenth-most populous city with a population of over 1.1 million and is federally administered by the Pakistani government as part of the Islamabad Capital Territory. Bu ...
and
Rawalpindi
Rawalpindi is the List of cities in Punjab, Pakistan by population, third-largest city in the Administrative units of Pakistan, Pakistani province of Punjab, Pakistan, Punjab. It is a commercial and industrial hub, being the list of cities in P ...
.
In 2006, PTCL terminated Nayatel's
E1 link at their colocation facility despite Nayatel fulfilling all the requirements as per their interconnect agreement.
In November 2010, LINKdotNET (part of
Mobilink, now
Jazz
Jazz is a music genre that originated in the African-American communities of New Orleans, Louisiana, in the late 19th and early 20th centuries. Its roots are in blues, ragtime, European harmony, African rhythmic rituals, spirituals, h ...
) and
Micronet Broadband in a complaint to PTA, accused PTCL of charging excessively high prices for bandwidth to other ISPs, whilst subsidizing its own DSL tariffs.
Again in 2016, PTCL and
Bahria Town were both involved in preventing other ISPs from laying fiber infrastructure in, effectively giving PTCL a monopoly for voice, data and TV in Bahria Town. The
Competition Commission of Pakistan (CCP) issued a
show-cause notice to Bahria Town for abusing its dominant position. After the case was heard, a fine of 2 million PKR was imposed on Bahria Town and CCP ordered them to allow Nayatel and any other potential entrants to lay their fiber infrastructure, allowing healthy competition in the ISP sector.
On 14 February 2024, Nayatel submitted a complaint with
PTA alleging that PTCL was actively blocking Nayatel IP addresses as Nayatel terminated their bandwidth agreement directly with PTCL due to
price gouging
Price gouging is the practice of increasing the prices of goods, services, or commodities to a level much higher than is considered reasonable or fair by some. This commonly applies to price increases of basic necessities after natural disaste ...
. Nayatel instead opted to purchase PTCL bandwidth through
Telenor Pakistan and
Zong CMPak who were authorized by PTA to resell to other licensees, as this was more cost effective for Nayatel. However, PTCL refused to allow Nayatel's traffic to pass through its network since the bandwidth was purchased through a reseller.
Phone number format change
PTCL had started with 10 digit numbers for landline telephones. The first three (in case of smaller cities, 4 or 5) signified the area code (e.g. 042 for Lahore) and the rest (7 for large cities, 6 or 5 for smaller ones) were the subscribers number. Due to the large demand for landlines in Lahore and Karachi, in 2009, PTCL decided to increase the 7-digit subscriber numbers to 8-digits, adding "9" before existing Government numbers and "3" before the others (e.g. the number 042–7878787 before 2009, was changed to 042–37878787).
5G trials
PTCL successfully carried out 5G trials in February 2021 and achieved download speeds up to 1.7 Gbit/s in their testing environment.
Acquisition of Telenor Pakistan
After
Telenor ASA announced in November 2022 that they would leave the Pakistani market,
the sale of
Telenor Pakistan to PTCL was announced in December 2023. Subject to regulatory approvals, PTCL will acquire a 100% stake in Telenor Pakistan for .
See also
*
List of dialling codes of Pakistan
Fixed telephony
The area codes in Pakistan consists of two to five digits; generally smaller the city, longer the prefix. All large cities have two-digit codes. The smaller towns might have six digital whereas big cities have seven digit number ...
*
Ministry of Information Technology and Telecommunication
The Ministry of Information Technology and Telecommunication (), abbreviated as MoITT) is a Cabinet-level ministry of the Government of Pakistan concerned with Information Technology and Telecommunications.
Organizations
Pakistan Telecommuni ...
*
Telephone numbers in Pakistan
*
Ufone
Pak Telecommunication Mobile Limited, doing business as Ufone, is a Pakistani wireless network operator headquartered in Islamabad. It is a wholly owned subsidiary of Pakistan Telecommunication Company Limited. Following PTCL's privatization, ...
- A wholly owned cellular subsidiary of PTCL
References
External links
PTCL official website
{{DEFAULTSORT:Ptcl
Etisalat
Pakistani brands
1996 initial public offerings
Telecommunications companies established in 1947
Internet service providers of Pakistan
Telecommunications companies of Pakistan
Companies listed on the Pakistan Stock Exchange
Companies in the KSE 100 Index
Companies based in Islamabad
Government-owned companies of Pakistan
Information technology companies of Pakistan
Formerly government-owned companies of Pakistan
Pakistani companies established in 1947