Online help is a form of user assistance that provides topic-oriented, procedural or reference information designed to assist in using a software application, web application or

operating system An operating system (OS) is system software that manages computer hardware and software resources, and provides common daemon (computing), services for computer programs. Time-sharing operating systems scheduler (computing), schedule tasks for ...

. Online help linked to the application's state (what the user is doing) is called Context-sensitive help. The help information can be created using help authoring tools or component content management systems and can be delivered in a wide variety of proprietary and open-standard formats. Help of this kind has largely replaced printed

documentation Documentation is any communicable material that is used to describe, explain or instruct regarding some attributes of an object, system or procedure, such as its parts, assembly, installation, maintenance, and use. As a form of knowledge managem ...

. Interactive help can also be provided via virtual assistants and Chatbot systems.

Microsoft help platforms

Microsoft Microsoft Corporation is an American multinational corporation and technology company, technology conglomerate headquartered in Redmond, Washington. Founded in 1975, the company became influential in the History of personal computers#The ear ...

develops platforms for delivering help systems for the

Microsoft Windows Windows is a Product lining, product line of Proprietary software, proprietary graphical user interface, graphical operating systems developed and marketed by Microsoft. It is grouped into families and subfamilies that cater to particular sec ...

operating system.

Other platforms

References

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Microsoft help platforms

Other platforms

See also

References