New Era Tickets was an entertainment ticketing company located in

Exton, Pennsylvania Exton is a census-designated place (CDP) in West Whiteland Township in Chester County, Pennsylvania, United States. Its population was 5,622 at the 2020 census. The Exton Square Mall and Main Street at Exton are both located within Exton alon ...

, United States . The company provided full-service ticketing and fan marketing services for public assembly facilities, sports organizations, and entertainment companies. New Era Tickets provided a ticketing platform with services that include internet ticket sales,

order fulfillment Order fulfilment (in American English: order fulfillment) is in the most general sense the complete process from point of sales enquiry to delivery of a product to the customer. Sometimes, it describes the more narrow act of distribution or th ...

, customer service, access control and print-at-home technology,

up-selling Upselling is a sales technique where a seller invites the customer to purchase more expensive items, upgrades, or other add-ons to generate more revenue. While it usually involves marketing more profitable services or products, it can be simply e ...

and

cross-selling Cross-selling is a sales technique involving the selling of an additional product or service to an existing customer. In practice, businesses define cross-selling in many different ways. Elements that might influence the definition might includ ...

, stored value technology, online

ticket exchange A ticket exchange, also known as a secondary ticket outlet, is a market where tickets are bought and sold. Ticket exchanges allow people to buy and sell tickets online. Typically, ticket exchanges are used by individuals wanting to buy or resell tic ...

, and ticket auctions. In addition to the ticketing services, New Era Tickets also provided database marketing tools and services designed to improve ticket sales, give a view of customers and prospects, and increase

customer retention Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defe ...

. New Era Tickets does this through email deliverability, ability to customize messages and offers across marketing channels, lead scoring, and multi-tenant database architecture. New Era Tickets was owned by

Comcast Spectacor Comcast Spectacor is an American sports and entertainment company and division of Comcast based in Philadelphia, Pennsylvania. It owns the Philadelphia Flyers of the National Hockey League, the Philadelphia Wings of the National Lacrosse League ...

, a

Philadelphia Philadelphia ( ), colloquially referred to as Philly, is the List of municipalities in Pennsylvania, most populous city in the U.S. state of Pennsylvania and the List of United States cities by population, sixth-most populous city in the Unit ...

-based entertainment management company, and was headed by President and CEO Fred Maglione. The company uses technology provided by Paciolan and Neolane. Comcast Spectacor acquired Paciolan in 2010; New Era Tickets was merged into Paciolan in 2014.

References

On The MoveABC - Comcast Launches Ticket AgencyNew York Cosmos & New Era Tickets Announce New Partnership

External links

New Era Tickets
{{Comcast Entertainment companies of the United States Ticket sales companies