Metro Call-A-Ride is a
paratransit
Paratransit (also community transport in the United Kingdom, or intermediate public transport) is a type of public transport service that supplements fixed-route mass transit by providing individualized rides without fixed routes or timetables. P ...
service operated by
Metro Transit that serves parts of
Greater St. Louis
Greater St. Louis is
the 23rd-largest metropolitan statistical area (MSA) in the United States, the largest in Missouri, and the second-largest in Illinois. Its core city—St. Louis, Missouri—sits in the geographic center of the metro area, ...
. In , the service had an annual ridership of 278,900, or about 1,400 per weekday as of .
Service
Metro Call-A-Ride serves passengers in the city of
St. Louis
St. Louis ( , sometimes referred to as St. Louis City, Saint Louis or STL) is an independent city in the U.S. state of Missouri. It lies near the confluence of the Mississippi and the Missouri rivers. In 2020, the city proper had a populatio ...
and
St. Louis County who have limited access to
MetroBus or
MetroLink and/or disabled residents who are unable to use those services. Call-A-Ride does not travel on fixed routes like MetroBus and provides service within 3/4 mile of a MetroBus or MetroLink station only when buses and trains are in service.
In April 2023, in response to ongoing operator shortages, Metro announced that it would reduce its service area for Call-A-Ride, primarily in southwest and far north St. Louis County. These reductions in service have led to significant criticism for the transit agency.
During a January 15th, 2024 service adjustment, Metro announced it had increased Call-A-Ride operator ranks to 124, up from 102 in November 2023 but still below the 201 budgeted. Despite the increase in drivers, Metro must reduce missed trips due to the lack of drivers before increasing the Call-A-Ride service area. By the fall of 2024, Call-A-Ride had reduced trip denial rates from 42.5% to less than 1% and increased its operator ranks to 186.
In 2025, Metro launched new scheduling software that includes a smartphone app and web-based portal for managing trips and real-time vehicle tracking updates.
Fleet
Metro's Call-A-Ride fleet is made up of 123 vans equipped with an accessible lift or ramp and priority seating.
Roster
Call-A-Ride roster as of
fiscal year
A fiscal year (also known as a financial year, or sometimes budget year) is used in government accounting, which varies between countries, and for budget purposes. It is also used for financial reporting by businesses and other organizations. La ...
2022:
See also
References
External links
Metro– Official website for Metro Transit
Bi-State Development– Official website for Bi-State Development
Citizens for Modern Transit– St. Louis transit advocacy group
Metro Transit (St. Louis)
St. Clair County Transit District
Public transportation in St. Louis
Public transportation in St. Louis County, Missouri
Public transportation in Greater St. Louis
Paratransit services in the United States
{{Missouri public transit