Kampyle is a software and website
feedback
Feedback occurs when outputs of a system are routed back as inputs as part of a chain of cause and effect that forms a circuit or loop. The system can then be said to ''feed back'' into itself. The notion of cause-and-effect has to be handle ...
analytics company founded in 2007 and based in
Ramat Gan
Ramat Gan (, ) is a city in the Tel Aviv District of Israel, located east of the municipality of Tel Aviv, and is part of the Gush Dan, Gush Dan metropolitan area. It is home to a Diamond Exchange District (one of the world's major diamond exch ...
, Israel.
Kampyle's feedback service is used to improve a company's ability to understand their website users and
customer analytics Customer analytics is a process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and ...
.
Kampyle was acquired by
Medallia
Medallia is an American customer and employee experience management company based in San Francisco, California.
Medallia provides software-as-a-service (SaaS) customer experience management (CEM) and employee experience management (employee enga ...
in October 2016.
[ ]
Overview
The company's instant
feedback
Feedback occurs when outputs of a system are routed back as inputs as part of a chain of cause and effect that forms a circuit or loop. The system can then be said to ''feed back'' into itself. The notion of cause-and-effect has to be handle ...
is enabled in part by the use of a feedback button that can be placed on websites, or a survey as a feedback option.
The software also has a rater, whereby users can rate a website per their satisfaction with it on a scale of one to five.
Such feedback can enable companies and webmasters to assess consumer satisfaction with websites and can aid in the discovery of problems on websites.
Kampyle's service also enables companies to generate sales
lead generation
In marketing, lead generation () is the process of creating consumer interest or inquiry into the products or services of a business. A lead is the contact information and, in some cases, demographic information of a customer who is intereste ...
from customers that "identify themselves as sales prospects".
The feedback platform has 60 language translations.
In 2008, Kampyle's feedback base was usable in unison with
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and also mobile app traffic and events, currently as a platform inside the Google Marketing Platform brand. Google launched the service in N ...
, a web analytics service provided by
Google
Google LLC (, ) is an American multinational corporation and technology company focusing on online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, consumer electronics, and artificial ...
that tracks and reports website traffic, and Nuconomy, enabling "side-by-side analysis of user feedback and website analytics".
The company's software is also used on mobile phones and in retail stores.
History
Kampyle was founded in 2007 by Ariel Finkelstein, Eylon Steiner and Eran Savir,
and began providing its products to consumers in 2008.
The company was acquired by
Medallia
Medallia is an American customer and employee experience management company based in San Francisco, California.
Medallia provides software-as-a-service (SaaS) customer experience management (CEM) and employee experience management (employee enga ...
in October 2016, which later was acquired by
Thoma Bravo
Thoma Bravo, LP is an American private equity and growth capital firm based in Chicago, Illinois. It is known for being particularly active in acquiring enterprise software companies and has over $130billion in assets under management .
It ...
.
See also
*
Customer feedback management services
Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback ...
*
Landing page optimization
In online marketing, a landing page, sometimes known as a "lead capture page", "single property page", "static page", "squeeze page" or a "destination page", is a single web page that appears in response to clicking on a search engine optimized s ...
*
Web analytics
Web analytics is the measurement, data collection, collection, analysis, and reporting of web Data (computing), data to understand and optimize web usage. Web analytics is not just a process for measuring web traffic but can be used as a tool for ...
*
Web usability
Web usability of a website consists of broad goals of usability, presentation of information, choices made in a clear and concise way, a lack of ambiguity and the placement of important items in appropriate areas as well as ensuring that the cont ...
References
Further reading
''Performance Marketing with Google Analytics'' John Wiley and Sons
John Wiley & Sons, Inc., commonly known as Wiley (), is an American multinational publishing company that focuses on academic publishing and instructional materials. The company was founded in 1807 and produces books, journals, and encyclop ...
. pp. 216–217.
Kampyle Ties User Feedback to Website Analytics*
External links
*
{{DEFAULTSORT:Kampyle
Web analytics
User interfaces
Web design companies
Digital marketing companies of Israel
Cloud applications
Companies based in Ramat Gan
Software companies established in 2007
Israeli companies established in 2007
2016 mergers and acquisitions