Interactive Intelligence Corporate Headquarters - panoramio

Interactive Intelligence was a

telecommunications software Communication software is used to provide remote access to systems and exchange files and messages in text, audio and/or video formats between different computers or users. This includes terminal emulators, file transfer programs, chat and instant ...

and

cloud computing Cloud computing is the on-demand availability of computer system resources, especially data storage ( cloud storage) and computing power, without direct active management by the user. Large clouds often have functions distributed over mul ...

development company that provided unified business communications solutions for

call center A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. ...

Voice over IP Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of speech, voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms In ...

companies, and business process automation. In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage

customer engagement Customer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization (company or brand) through various online or offline channels. According to Hollebeek, Srivastava and Chen's (2019, p. 166) S-D lo ...

platforms.

Products

The company's core product offering was the Interaction Center Platform, which centralized multi-channel business interactions and business processes. This platform could be delivered as either a premises or hosted cloud computing offering. In addition to its software, the company provided add-on professional services, support, and education for its product line. The company had partnerships with

Hewlett-Packard The Hewlett-Packard Company, commonly shortened to Hewlett-Packard ( ) or HP, was an American multinational information technology company headquartered in Palo Alto, California. HP developed and provided a wide variety of hardware components ...

, IBM,

Microsoft Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washing ...

Polycom Poly, formerly Polycom, a part of HP Inc., is an American multinational corporation that develops video, voice and content collaboration and communication technology. Polycom was co-founded in 1990 by Brian L Hinman and Jeffrey Rodman. In 2018 P ...

, and

Salesforce.com Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, an ...

. Genesys developed a customer experience platform portfolio from Interactive Intelligence technology. PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features. PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. PureEngage is an omnichannel customer engagement for large organizations.

History

In October 1994, Donald E Brown founded Interactive Intelligence in

Indianapolis Indianapolis (), colloquially known as Indy, is the state capital and most populous city of the U.S. state of Indiana and the seat of Marion County. According to the U.S. Census Bureau, the consolidated population of Indianapolis and Marion ...

Indiana Indiana () is a U.S. state in the Midwestern United States. It is the 38th-largest by area and the 17th-most populous of the 50 States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th s ...

. In 1995, Brown became the

President President most commonly refers to: *President (corporate title) *President (education), a leader of a college or university *President (government title) President may also refer to: Automobiles * Nissan President, a 1966–2010 Japanese ful ...

and

chief executive officer A chief executive officer (CEO), also known as a central executive officer (CEO), chief administrator officer (CAO) or just chief executive (CE), is one of a number of corporate executives charged with the management of an organization especially ...

of the company. By 1997, the company was the first to market an all-in-one customer engagement software suite. In September 1999, during the

dot-com bubble The dot-com bubble (dot-com boom, tech bubble, or the Internet bubble) was a stock market bubble in the late 1990s, a period of massive growth in the use and adoption of the Internet. Between 1995 and its peak in March 2000, the Nasdaq Compo ...

, the company became a

public company A public company is a company whose ownership is organized via shares of stock which are intended to be freely traded on a stock exchange or in over-the-counter markets. A public (publicly traded) company can be listed on a stock exchange (l ...

via an

initial public offering An initial public offering (IPO) or stock launch is a public offering in which shares of a company are sold to institutional investors and usually also to retail (individual) investors. An IPO is typically underwritten by one or more investment ...

that raised $29 million and its stock price rose 141% on its first day of trading. In 2007, the company developed and cloud computing solutions for contact centers. In May 2009, the company acquired AcroSoft, a provider of insurance content management solutions. In October 2010, the company acquired Latitude Software, a debt collection software and services provider, for $14 million in cash. In March 2011, the company acquired Agori Communications, a German-based reseller of its multichannel contact center solutions. In July 2011, the company acquired CallTime, an Australian-based reseller. In August 2012, the company acquired Bay Bridge Decision Technologies, a developer of capacity planning and strategic analysis technology. In April 2014, the company acquired OrgSpan, a software development company focused on social and business communication. In December 2015, the company acquired Customer 360, based in

Mumbai Mumbai (, ; also known as Bombay — the official name until 1995) is the capital city of the Indian state of Maharashtra and the ''de facto'' financial centre of India. According to the United Nations, as of 2018, Mumbai is the second- ...

, for around $10 million. In May 2016, the company sold Acrosoft to

Hyland Software Hyland Software is the developer of the enterprise content management (ECM) and process management software suite called OnBase. Applications of the suite are used in healthcare, financial institutions, insurance, government, higher education and ...

. In August 2016, after the company put itself up for sale, Genesys agreed to acquire the company for $1.4 billion. The acquisition was completed in December 2016 and all of the company's products and services were integrated with those of Genesys.

Philanthropy

In 2010, the company formed Interactive Intelligence Foundation, a

nonprofit organization A nonprofit organization (NPO) or non-profit organisation, also known as a non-business entity, not-for-profit organization, or nonprofit institution, is a legal entity organized and operated for a collective, public or social benefit, in co ...

focused on assisting

at-risk students An at-risk student is a term used in the United States to describe a student who requires temporary or ongoing intervention in order to succeed academically. Richardson, Val, comp. "At-Risk Student Intervention Implementation Guide." The Education ...

. The foundation raised funds to promote technology education for youth in Indiana and outside the United States. It hosted an annual gala and silent auction as part of its fundraising activities.

Awards and recognition

The company was recognized as a "market leader" by industry analyst firms such as Datamonitor, Frost & Sullivan, and Gartner. The company was recognized on ''

Software Magazine ''Software Magazine'' is a software and Information technology magazine. It is owned and published by Rockport Custom Publishing, based in Beverly, Massachusetts, on a monthly basis. Software 500 survey can be used to gauge the value of the comm ...

's'' Top 500 Software and Services Companies" list for 12 consecutive years. In 2011, the company was ranked 8th on ''

Forbes ''Forbes'' () is an American business magazine owned by Integrated Whale Media Investments and the Forbes family. Published eight times a year, it features articles on finance, industry, investing, and marketing topics. ''Forbes'' also re ...

'' list of America's 100 Best Small Companies. The acquisition of the company by Genesys in 2016 was noted as the largest tech-company acquisition in Indiana since 2013.

References

{{Authority control 1994 establishments in Indiana 2016 mergers and acquisitions American companies established in 1994 Defunct telecommunications companies of the United States Dot-com bubble