Interactive Intelligence Corporate Headquarters - panoramio

Interactive Intelligence was a

telecommunications software Communication software is used to provide remote access to systems and exchange files and messages in text, audio and/or video formats between different computers or users. This includes terminal emulators, file transfer programs, chat and instant ...

and

cloud computing Cloud computing is "a paradigm for enabling network access to a scalable and elastic pool of shareable physical or virtual resources with self-service provisioning and administration on-demand," according to International Organization for ...

development company that provided unified business communications solutions for

call center A call centre (English in the Commonwealth of Nations, Commonwealth spelling) or call center (American English, American spelling; American and British English spelling differences#-re, -er, see spelling differences) is a managed capability th ...

Voice over IP Voice over Internet Protocol (VoIP), also known as IP telephony, is a set of technologies used primarily for voice communication sessions over Internet Protocol (IP) networks, such as the Internet. VoIP enables voice calls to be transmitted as ...

companies, and business process automation. In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.

Products

The company's core product offering was the Interaction Center Platform, which centralized multi-channel business interactions and business processes. This platform could be delivered as either a premises or hosted cloud computing offering. In addition to its software, the company provided add-on professional services, support, and education for its product line. The company had partnerships with

Hewlett-Packard The Hewlett-Packard Company, commonly shortened to Hewlett-Packard ( ) or HP, was an American multinational information technology company. It was founded by Bill Hewlett and David Packard in 1939 in a one-car garage in Palo Alto, California ...

IBM International Business Machines Corporation (using the trademark IBM), nicknamed Big Blue, is an American Multinational corporation, multinational technology company headquartered in Armonk, New York, and present in over 175 countries. It is ...

Microsoft Microsoft Corporation is an American multinational corporation and technology company, technology conglomerate headquartered in Redmond, Washington. Founded in 1975, the company became influential in the History of personal computers#The ear ...

Polycom Poly Inc., formerly Polycom, is an American multinational corporation that develops video, voice and content collaboration and communication technology. Poly is a subsidiary of HP Inc. Polycom was co-founded in 1990 by Brian L Hinman and Jeff ...

, and

Salesforce.com Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and appl ...

. Genesys developed a customer experience platform portfolio from Interactive Intelligence technology. PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features. PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. PureEngage is an omnichannel customer engagement for large organizations.

History

In October 1994, Donald E Brown founded Interactive Intelligence in

Indianapolis Indianapolis ( ), colloquially known as Indy, is the List of capitals in the United States, capital and List of municipalities in Indiana, most populous city of the U.S. state of Indiana and the county seat of Marion County, Indiana, Marion ...

Indiana Indiana ( ) is a U.S. state, state in the Midwestern United States, Midwestern region of the United States. It borders Lake Michigan to the northwest, Michigan to the north and northeast, Ohio to the east, the Ohio River and Kentucky to the s ...

. In 1995, Brown became the

president President most commonly refers to: *President (corporate title) * President (education), a leader of a college or university *President (government title) President may also refer to: Arts and entertainment Film and television *'' Præsident ...

and

chief executive officer A chief executive officer (CEO), also known as a chief executive or managing director, is the top-ranking corporate officer charged with the management of an organization, usually a company or a nonprofit organization. CEOs find roles in variou ...

of the company. By 1997, the company was the first to market an all-in-one customer engagement software suite. In September 1999, during the

dot-com bubble The dot-com bubble (or dot-com boom) was a stock market bubble that ballooned during the late-1990s and peaked on Friday, March 10, 2000. This period of market growth coincided with the widespread adoption of the World Wide Web and the Interne ...

, the company became a

public company A public company is a company whose ownership is organized via shares of share capital, stock which are intended to be freely traded on a stock exchange or in over-the-counter (finance), over-the-counter markets. A public (publicly traded) co ...

via an

initial public offering An initial public offering (IPO) or stock launch is a public offering in which shares of a company are sold to institutional investors and usually also to retail (individual) investors. An IPO is typically underwritten by one or more investm ...

that raised $29 million and its stock price rose 141% on its first day of trading. In 2007, the company developed and cloud computing solutions for contact centers. In May 2009, the company acquired AcroSoft, a provider of insurance content management solutions. In October 2010, the company acquired Latitude Software, a debt collection software and services provider, for $14 million in cash. In March 2011, the company acquired Agori Communications, a German-based reseller of its multichannel contact center solutions. In July 2011, the company acquired CallTime, an Australian-based reseller. In August 2012, the company acquired Bay Bridge Decision Technologies, a developer of capacity planning and strategic analysis technology. In April 2014, the company acquired OrgSpan, a software development company focused on social and business communication. In December 2015, the company acquired Customer 360, based in

Mumbai Mumbai ( ; ), also known as Bombay ( ; its official name until 1995), is the capital city of the Indian state of Maharashtra. Mumbai is the financial capital and the most populous city proper of India with an estimated population of 12 ...

, for around $10 million. In May 2016, the company sold Acrosoft to

Hyland Software Hyland Software is the developer of the enterprise content management (ECM) and process management software suite called OnBase. Applications of the suite are used in healthcare, financial institutions, insurance, government, higher education an ...

. In August 2016, after the company put itself up for sale, Genesys agreed to acquire the company for $1.4 billion. The acquisition was completed in December 2016 and all of the company's products and services were integrated with those of Genesys.

Philanthropy

In 2010, the company formed Interactive Intelligence Foundation, a

nonprofit organization A nonprofit organization (NPO), also known as a nonbusiness entity, nonprofit institution, not-for-profit organization, or simply a nonprofit, is a non-governmental (private) legal entity organized and operated for a collective, public, or so ...

focused on assisting

at-risk students An at-risk student is a term used in the United States to describe a student who requires temporary or ongoing intervention in order to succeed academically. Richardson, Val, comp. "At-Risk Student Intervention Implementation Guide." The Education ...

. The foundation raised funds to promote technology education for youth in Indiana and outside the United States. It hosted an annual gala and silent auction as part of its fundraising activities.

Awards and recognition

The company was recognized as a "market leader" by industry analyst firms such as Datamonitor, Frost & Sullivan, and Gartner. The company was recognized on ''

Software Magazine ''Software Magazine'' is a software and Information technology magazine. It is owned and published by Rockport Custom Publishing, based in Beverly, Massachusetts, on a monthly basis. Software 500 survey can be used to gauge the value of the comm ...

's'' Top 500 Software and Services Companies" list for 12 consecutive years. In 2011, the company was ranked 8th on ''

Forbes ''Forbes'' () is an American business magazine founded by B. C. Forbes in 1917. It has been owned by the Hong Kong–based investment group Integrated Whale Media Investments since 2014. Its chairman and editor-in-chief is Steve Forbes. The co ...

'' list of America's 100 Best Small Companies. The acquisition of the company by Genesys in 2016 was noted as the largest tech-company acquisition in Indiana since 2013.

References

{{Authority control 1994 establishments in Indiana 2016 mergers and acquisitions American companies established in 1994 Defunct telecommunications companies of the United States Dot-com bubble Defunct software companies of the United States