Intelcom Express (also known as Intelcom Courier Canada Inc.) is a Canadian

courier A courier is a person or organisation that delivers a message, package or letter from one place or person to another place or person. Typically, a courier provides their courier service on a commercial contract basis; however, some couriers are ...

and package delivery company headquartered in

Montreal Montreal ( ; officially Montréal, ) is the second-most populous city in Canada and most populous city in the Canadian province of Quebec. Founded in 1642 as '' Ville-Marie'', or "City of Mary", it is named after Mount Royal, the triple- ...

Quebec Quebec ( ; )According to the Government of Canada, Canadian government, ''Québec'' (with the acute accent) is the official name in Canadian French and ''Quebec'' (without the accent) is the province's official name in Canadian English is ...

. The company delivers nearly 500,000 parcels per day across Canada. Intelcom’s clients include

Amazon Amazon most often refers to: * Amazons, a tribe of female warriors in Greek mythology * Amazon rainforest, a rainforest covering most of the Amazon basin * Amazon River, in South America * Amazon (company), an American multinational technolog ...

as well as

Pitney Bowes Pitney Bowes Inc. is an American technology company most known for its postage meters and other mailing equipment and services, and with expansions into e-commerce, software, and other technologies. The company was founded by Arthur Pitney, who ...

and Landmark Global, which handle shipping for

Etsy Etsy, Inc. is an American e-commerce company focused on handmade or vintage items and craft supplies. These items fall under a wide range of categories, including jewelry, bags, clothing, home décor and furniture, toys, art, as well as craft ...

and

eBay eBay Inc. ( ) is an American multinational e-commerce company based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website. eBay was founded by Pierre Omidyar in 1995 and became ...

History

Daniel Hudon created the company in 1986 as a same-day delivery service for businesses. In 2000,

Canada Post Canada Post Corporation (french: Société canadienne des postes), trading as Canada Post (french: Postes Canada), is a Crown corporations of Canada, Crown corporation that functions as the primary Postal administration, postal operator in Canada ...

bought 50% of Intelcom Express’ shares. The process was controversial, as the company had ties to the

Liberal Party of Canada The Liberal Party of Canada (french: Parti libéral du Canada, region=CA) is a federal political party in Canada. The party espouses the principles of liberalism,McCall, Christina; Stephen Clarkson"Liberal Party". ''The Canadian Encyclopedia' ...

. Critics questioned the fairness of the decision-making process at Canada Post. These shares were repurchased by Intelcom Express in 2007. In 2012, Intelcom Express entered the

pharmaceutical A medication (also called medicament, medicine, pharmaceutical drug, medicinal drug or simply drug) is a drug used to diagnose, cure, treat, or prevent disease. Drug therapy ( pharmacotherapy) is an important part of the medical field and ...

delivery business with the purchase of ''Le Livreur Plus Inc.'' and ''Eco Plus Inc.'' services for the province of Quebec. In 2015, Amazon tested Intelcom’s delivery services. Shortly thereafter, they signed on to expand the relationship across the country. Intelcom then secured an investment from the

Business Development Bank of Canada The Business Development Bank of Canada (BDC; french: Banque de développement du Canada) is a Crown corporation and national development bank wholly owned by the Government of Canada, mandated to help create and develop Canadian businesses thro ...

and the

Caisse de dépôt et placement du Québec Caisse de dépôt et placement du Québec (CDPQ; ) is an institutional investor that manages several public and parapublic pension plans and insurance programs in Quebec. CDPQ was founded in 1965 by an act of the National Assembly, under the gov ...

. From late 2017 up to 2022, the company faced criticism for its practice of delivering packages by leaving them in places where they could be stolen. This criticism also extended to

Amazon.ca Amazon.com, Inc. ( ) is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. It has been referred to as "one of the most influential economi ...

, which had subcontracted the company to deliver

Amazon Prime Amazon Prime is a paid subscription service from Amazon which is available in various countries and gives users access to additional services otherwise unavailable or available at a premium to other Amazon customers. Services include same, one ...

packages.

Radio-Canada The Canadian Broadcasting Corporation (french: Société Radio-Canada), branded as CBC/Radio-Canada, is a Canadian public broadcaster for both radio and television. It is a federal Crown corporation that receives funding from the government. ...

's consumer program, ''La Facture'', broadcast a segment on Intelcom Express delivery practices in November 2017. The following month,

Radio Canada International Radio Canada International (RCI) is the international broadcasting service of the Canadian Broadcasting Corporation (CBC). Prior to 1970, RCI was known as the CBC International Service. The broadcasting service was also previously referred to as ...

wrote about Christmas gift thieves and featured Intelcom Express delivery problems in condominiums. In 2020, delivery drivers in Ontario filed complaint against Amazon, its subcontractor Intelcom Express, and the company that hires drivers for Intelcom Express, Seven Seas Services Inc., due to unsafe work conditions. In 2021, Intelcom launched its subsidiary Dragonfly Shipping in Australia. Dragonfly Shipping became the first high-volume seven-day-a-week delivery service in Australia.

References

{{reflist Canadian companies established in 1986 Transport companies of Canada Amazon (company) Transport companies established in 1986 Companies based in Montreal