Infosys BPM, the

business process management Business process management (BPM) is the discipline in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Any combination of methods used to manage a company's business ...

subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in

Bengaluru Bangalore (), officially Bengaluru (), is the capital and largest city of the Indian state of Karnataka. It has a population of more than and a metropolitan population of around , making it the third most populous city and fifth most ...

, India.

History

The company was started as Progeon Limited in April 2002 and is among the leading outsourcing companies in India according to NASSCOM. It was started as a 74-26

joint venture A joint venture (JV) is a business entity created by two or more parties, generally characterized by shared ownership, shared returns and risks, and shared governance. Companies typically pursue joint ventures for one of four reasons: to acce ...

between Infosys and

Citibank Citibank, N. A. (N. A. stands for " National Association") is the primary U.S. banking subsidiary of financial services multinational Citigroup. Citibank was founded in 1812 as the City Bank of New York, and later became First National City Ba ...

Investments. In 2006, Infosys bought out Citibank's share at a price of ₹592 per share, Citibank having invested at ₹0.20 per share. It opened its first international office in Brno, Czech Republic in 2004 to support its European clients. In 2006, its employee strength reached 10,000 and its name was changed from Progeon Limited to Infosys BPO Limited. It was renamed to Infosys BPM Limited in 2018. In 2019, Infosys BPM formed a joint venture with

Hitachi () is a Japanese multinational corporation, multinational Conglomerate (company), conglomerate corporation headquartered in Chiyoda, Tokyo, Japan. It is the parent company of the Hitachi Group (''Hitachi Gurūpu'') and had formed part of the Ni ...

Panasonic formerly between 1935 and 2008 and the first incarnation of between 2008 and 2022, is a major Japanese multinational conglomerate corporation, headquartered in Kadoma, Osaka. It was founded by Kōnosuke Matsushita in 1918 as a lightbulb ...

and Pasona. Infosys took a 81% stake in the new company, HIPUS Co. Ltd, which was aimed at providing digital procurement platforms for the Japanese market. As of March 2021, Infosys BPM had 46,130 employees, most of which were based in India. During the year 2021, it had gross addition of 8,869 employees globally, of which 6,074 employees were hired in India.

Corporate affairs

Organizational structure

Infosys BPM operates through 35 delivery locations across 14 countries in Asia, Americas, Europe and rest of the world, with majority of its employee strength based in India. The company currently employs more than 50,200 people (Dec. 31, 2021). About 60% business of Infosys BPM comes from overlapping clients with the parent Infosys Ltd. During the FY 2013-14, it earned 48% of its revenue from North America, 34% from Europe, 4% from India and remaining 14% from other parts of the world. The proportion of voice and non-voice related revenue was 11:89 in the same financial year. It has a total of six subsidiaries. The three major subsidiaries are Infosys Portland, Infosys McCamish Systems, both of which are acquisitions, and Infosys BPO Americas, LLC.

Acquisitions

*In October 2019, Infosys BPM acquired Ireland-based Eishtec for an undisclosed sum. Eishtec, which was established in 2011, specialises in providing services to the telecoms, social media, healthcare, edtech and fintech sectors. It has offices in Waterford, Wexford, Clonmel, and Craigavon in Northern Ireland. It is expected that all 1,400 employees will transfer with the business. *In September 2012, Infosys BPM acquired US-based Marsh BPO for an undisclosed amount to expand its group life insurance activities. Marsh BPO, based in Des Moines, Iowa has 87 employees and serves seven insurers and covers more than 600,000 insured lives. Marsh BPO will be absorbed in McCamish Systems. *In January 2012, Infosys BPM acquired Australia-based Portland Group for about AUD 37 million. Portland Group provides strategic sourcing and category management services. *In December 2009, Infosys BPM acquired Atlanta-based McCamish Systems for about $38 million. *In July 2007, Infosys BPM signed a $28 million deal to acquire finance back-offices of Royal Philips spread in India, Poland and Thailand.

Awards and recognition

* In 2019, Infosys BPM was recognized with Best CSR Practice Award * In 2018, Infosys BPM China was recognized as one of the Best Employers for the third consecutive year * In 2014, Infosys BPO won the 2014 Golden Peacock National Training * In 2012, Infosys BPO won 7 Awards at the World HRD Congress

References

External links

Official website

Infosys Limited

NASSCOM (National Association of Software & Service Companies)
{{DEFAULTSORT:Infosys BPM Business process outsourcing companies of India Infosys Outsourcing companies Business process outsourcing companies Outsourcing in India Business process outsourcing companies of the United States