Information excellence is the ability of a person, as a talent, or an organization to use information in an optimal way to achieve their own competitive advantages. Looking at the supply of information as a customer-oriented process in terms of business performance,
[Leslie J. Porter, Steve J. Tanner, Assessing Business Excellence: A Guide to Business Excellence and Self-assessment, Routledge, 2004] excellence means the ability of an information provider (sometimes can be viewed as a broadcaster), the interests of its customer information to know best and their related requirements to satisfy optimally. From the perspective of the customer information, information excellence pursued the objective of enabling the customer to develop its information needs specifically and consistently under selection to satisfy any information provider.
Motivation and background
The economy of the information society of the 21st-century demands of the people in most industries increasingly complex interactions with the planning and control of their business. People are increasingly becoming knowledge workers who steadily with a large amount of information must handle changing. The availability of high-quality information is therefore increasingly important for the quality of critical business processes because it enables people within the processes to make the right decisions and perform appropriate actions. The term therefore includes information excellence all measures of a company, which contribute in terms of business excellence to the
data quality
Data quality refers to the state of qualitative or quantitative pieces of information. There are many definitions of data quality, but data is generally considered high quality if it is "fit for tsintended uses in operations, decision making and p ...
increase. Quality refers to the relevance of information both at the level of an organization and an individual in specific situations within an organization and its processes.
Requirements
Among the instruments to obtain information from various measures include Excellence at the level of organization and culture of a company, which is also undertaken in the EFQM model application. The overall goal of customer orientation means for internal and external information policy of an organization, this exactly matched to the interests of their customers through information, this continuously to measure and align with your own information service. For effective implementation of these measures are useful and modern IT systems, information architecture, which defines the rules by which content can be exchanged between providers and customers. In the field of IT systems play an important role in particular semantic procedures.
See also
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Customer orientation
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EFQM Excellence Model
EFQM (the European Foundation for Quality Management) is a not-for-profit membership foundation in Brussels, established in 1989 when the CEO/presidents of 67 European companies subscribed to the policy document and declared their commitments to E ...
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Information Quality
Information quality (IQ) is the quality of the content of information systems. It is often pragmatically defined as: "The fitness for use of the information provided". IQ frameworks also provides a tangible approach to assess and measure DQ/IQ in ...
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Information literacy
The Association of College & Research Libraries defines information literacy as a "set of integrated abilities encompassing the reflective discovery of information, the understanding of how information is produced and valued and the use of infor ...
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Information overload
Information overload (also known as infobesity, infoxication, information anxiety, and information explosion) is the difficulty in understanding an issue and effectively making decisions when one has too much information (TMI) about that issue, ...
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Information needs
The term information need is often understood as an individual or group's desire to locate and obtain information to satisfy a conscious or unconscious need. Rarely mentioned in general literature about needs, it is a common term in information ...
References
External links
"Information on the way to excellence""Information Excellence Blog"{Dead link, date=January 2020 , bot=InternetArchiveBot , fix-attempted=yes
"The next revolution in interactions"
Information management