IWantGreatCare is a service which allows
NHS
The National Health Service (NHS) is the term for the publicly funded health care, publicly funded healthcare systems of the United Kingdom: the National Health Service (England), NHS Scotland, NHS Wales, and Health and Social Care (Northern ...
and private health care patients to rate individual
GPs, hospital doctors and nursing staff on the care that they provide.
Launched in July 2008, the service was founded by Dr. Neil Bacon. The controversial launch evoked outrage from many UK doctors and NHS professionals, against a poor system of collecting feedback on the care they provide to patients.
Bacon is a commentator on e-health and patient feedback. In June 2012, he formed part of a UK delegation invited to Washington for the Health Datapalooza, a US health data forum attended by UK health secretary
Andrew Lansley, US President
Barack Obama
Barack Hussein Obama II (born August 4, 1961) is an American politician who was the 44th president of the United States from 2009 to 2017. A member of the Democratic Party, he was the first African American president in American history. O ...
and
Jon Bon Jovi
John Francis Bongiovi Jr. (born March 2, 1962), known professionally as Jon Bon Jovi, is an American singer, songwriter, guitarist, and actor. He is best known as the founder and Lead vocalist, frontman of the rock band Bon Jovi, which was fo ...
. The discussion centred on how the two countries can work more closely to make health data a driver for innovation, economic growth and most importantly, better care for patients.
The concept of patient feedback on their experience of care is far less controversial than it once was and the NHS now routinely asks all patients for feedback. As well as being a service for the public, iWantGreatCare supports organisations to collect and analyse patient feedback.
The iWantGreatCare website now contains over 6m reviews left by patients and is the only independent and open review platform that allows patients to rate and review their care.
Activity
In January 2010, the iWantGreatCare service enabled doctors to create and edit their own profiles to gather patient experience, and started to allow dental patients to rate and comment on their dentists.
In 2012, iWantGreatCare announced that it had initiated a service for the
Terrence Higgins Trust to help
HIV patients find sympathetic doctors and other health care professionals.
In November 2013, the company announced a partnership with the
NHS Alliance to set up a service which allows patients to rate and review doctors, hospitals and GP practices, and provide the
Friends and Family Test which all GPs will be required to provide to NHS England from December 2014.
References
{{DEFAULTSORT:Iwantgreatcare
National Health Service
Review websites