An Information Technology Assistant (commonly abbreviated to IT Assistant) is a person who works as an assistant in the IT business. Because the term "

Information Technology Information technology (IT) is the use of computers to create, process, store, retrieve, and exchange all kinds of data . and information. IT forms part of information and communications technology (ICT). An information technology system (I ...

" is commonly abbreviated "IT", job seekers recruiters often use the abbreviated version of the title.

Information Technology Assistant

Distinguishing Characteristics: Receives supervision and direction from the Information Technology

Manager Management (or managing) is the administration of an organization, whether it is a business, a nonprofit organization, or a government body. It is the art and science of managing resources of the business. Management includes the activities o ...

and Network Specialist. May require flexible work schedules including early morning, weekend and evening hours.

Qualifications

Applicants should have: * Bachelor or associate degree in Information Technology or related field like Computer Science, Electronics, Software, Information Systems, Telecommunication, Electrical or a

diploma A diploma is a document awarded by an educational institution (such as a college or university) testifying the recipient has graduated by successfully completing their courses of studies. Historically, it has also referred to a charter or offici ...

/certificate in

, Computing Studies or a related discipline; * Two years’ post-qualification experience in help desk services; and * Good interpersonal and

communication skills Communication (from la, communicare, meaning "to share" or "to be in relation with") is usually defined as the transmission of information. The term may also refer to the message communicated through such transmissions or the field of inquir ...

. * IT Certifications to look for are

CompTIA The Computing Technology Industry Association (CompTIA) is an American non-profit trade association that issues professional certifications for the information technology (IT) industry. It is considered one of the IT industry's top trade associa ...

Cisco Cisco Systems, Inc., commonly known as Cisco, is an American-based multinational digital communications technology conglomerate corporation headquartered in San Jose, California. Cisco develops, manufactures, and sells networking hardware, ...

Microsoft Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washing ...

and

W3Schools W3Schools is a freemium educational website for learning coding online. Initially released in 1998, it derives its name from the World Wide Web but is not affiliated with the W3 Consortium. W3Schools offers courses covering all aspects of web de ...

depending on the project or information systems maintenance needs.

Duties

As an Information Technology Assistant, user problems should be resolved by communicating with end users and by translating technical problems from

end-users In product development, an end user (sometimes end-user) is a person who ultimately uses or is intended to ultimately use a product. The end user stands in contrast to users who support or maintain the product, such as sysops, system administrat ...

to technical support staff. You would install hardware,

software Software is a set of computer programs and associated documentation and data. This is in contrast to hardware, from which the system is built and which actually performs the work. At the lowest programming level, executable code consists ...

, and peripherals; run diagnostic software; utilize

mainframe A mainframe computer, informally called a mainframe or big iron, is a computer used primarily by large organizations for critical applications like bulk data processing for tasks such as censuses, industry and consumer statistics, enterprise ...

and/or

client server Client(s) or The Client may refer to: * Client (business) * Client (computing), hardware or software that accesses a remote service on another computer * Customer or client, a recipient of goods or services in return for monetary or other valuable ...

software to provide system

security Security is protection from, or resilience against, potential harm (or other unwanted coercive change) caused by others, by restraining the freedom of others to act. Beneficiaries (technically referents) of security may be of persons and social ...

access; and accommodate user requests for computer hardware and software.{{Cite web , url=http://www.cs.state.ny.us/announarchive/announcements/35-226.cfm , title=[[New York (state){{!New York]] State Department of Civil Service on Information Technology Assistant Exam , access-date=2009-10-21 , archive-url=https://web.archive.org/web/20110718084427/http://www.cs.state.ny.us/announarchive/announcements/35-226.cfm , archive-date=2011-07-18 , url-status=dead

References

Computer occupations