Amelia, formerly known as IPsoft, is an American

technology company A technology company (or tech company) is a company that focuses primarily on the manufacturing, support, research and development of—most commonly computing, telecommunication and consumer electronics–based—technology-intensive products and ...

. It primarily focuses on

artificial intelligence Artificial intelligence (AI) is the capability of computer, computational systems to perform tasks typically associated with human intelligence, such as learning, reasoning, problem-solving, perception, and decision-making. It is a field of re ...

and

cognitive Cognition is the "mental action or process of acquiring knowledge and understanding through thought, experience, and the senses". It encompasses all aspects of intellectual functions and processes such as: perception, attention, thought, ...

and autonomic products for business. Its main products are Amelia, a Conversational AI platform, and Amelia AIOps, an IT operations management platform. The company is headquartered in

New York City New York, often called New York City (NYC), is the most populous city in the United States, located at the southern tip of New York State on one of the world's largest natural harbors. The city comprises five boroughs, each coextensive w ...

and has a presence in the Americas, Europe, APAC and the UK.

History

The company was founded as IPsoft, Inc., in New York City in 1998 by Chetan Dube, a former professor at

New York University New York University (NYU) is a private university, private research university in New York City, New York, United States. Chartered in 1831 by the New York State Legislature, NYU was founded in 1832 by Albert Gallatin as a Nondenominational ...

at the

Courant Institute of Mathematical Sciences The Courant Institute of Mathematical Sciences (commonly known as Courant or CIMS) is the mathematics research school of New York University (NYU). Founded in 1935, it is named after Richard Courant, one of the founders of the Courant Institute ...

. The company rebranded to Amelia in October 2020.

Products

Amelia Conversational AI

Amelia is an AI-based digital assistant. The platform uses generative AI and cognitive AI to allow businesses to build, deploy and optimize virtual agents that can handle a wide range of business functions. Amelia is most often deployed to provide user-facing support, as well as assist contact center agents during live conversations. Amelia was first released in 2014. As of 2024, Amelia has been deployed to improve customer care, employee services and operational efficiency for hundreds of global enterprises across various industries, including Securities Services at BNP Paribas, Resorts World Las Vegas, Aeromexico, Visionworks and ASICS.

Amelia AIOps

Released in 2017, Amelia AIOps (formerly 1Desk) is an enterprise-scale autonomic framework that integrates IT operations and shared services. The platform integrates with Amelia to access the autonomic framework via a conversational interface. Amelia AIOps features an integration framework to connect with any existing platform with an open API. Its proprietary

Machine Learning Machine learning (ML) is a field of study in artificial intelligence concerned with the development and study of Computational statistics, statistical algorithms that can learn from data and generalise to unseen data, and thus perform Task ( ...

functionality (internally dubbed "IPconnect") recommends new automations based on observed behaviors of human workers.

References

External links

* Software companies established in 1998 Technology companies established in 1998 Multinational companies headquartered in the United States Privately held companies based in New York City {{DEFAULTSORT:Amelia, an IPsoft Company