ICT Group, Inc. was a
multinational call center
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone ...
and
outsourcing company based in the
Philadelphia
Philadelphia, often called Philly, is the largest city in the Commonwealth of Pennsylvania, the sixth-largest city in the U.S., the second-largest city in both the Northeast megalopolis and Mid-Atlantic regions after New York City. Sinc ...
suburb of
Newtown Newtown may refer to:
Places
Australia
*Newtown, New South Wales
*Newtown, Queensland (Ipswich)
*Newtown, Queensland (Toowoomba)
*Newtown, Victoria, a suburb of Geelong
*Newtown, Victoria (Golden Plains Shire), a locality near Ballarat
Canada
* ...
.
During the
global financial crisis of 2008–2009
Global means of or referring to a globe and may also refer to:
Entertainment
* ''Global'' (Paul van Dyk album), 2003
* ''Global'' (Bunji Garlin album), 2007
* ''Global'' (Humanoid album), 1989
* ''Global'' (Todd Rundgren album), 2015
* Bruno ...
, it began closing call centers in the United States and Canada, and reducing staff numbers in the United Kingdom, Ireland and Australia, as part of a plan to move its operations to lower-wage countries.
Laid-off worker sues ICT Group , GoErie.com/Erie Times-News
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On February 2, 2010, ICT was officially acquired by Sykes Enterprises, Inc., a Tampa-based company.
References
Outsourcing companies
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