The Phone-paid Services Authority (PSA), known as PhonepayPlus until 1 November 2016,
is the
regulatory body for all
premium rate phone-paid services in the
United Kingdom. These are the content, goods and services that consumers can buy by charging the cost to their phone bills and pre-pay phone accounts.
It was founded as the Independent Committee for the supervision of Standards of Telephone Information Services
at the request of three network operators (
British Telecom
BT Group plc (trade name, trading as BT and formerly British Telecom) is a British Multinational corporation, multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is th ...
,
Mercury Communications, and
Vodafone) as a response to public criticism of their profiting from adult premium rate content. It re-branded itself as PhonepayPlus in June 2007.
It regulates services using a Code of Practice,
approved by
Ofcom
The Office of Communications, commonly known as Ofcom, is the government-approved regulatory and competition authority for the broadcasting, telecommunications and postal industries of the United Kingdom.
Ofcom has wide-ranging powers acros ...
. This sets out the rules with which all providers of phone-paid services must comply. Among other things, it requires clear and accurate pricing information, honest advertising and service content, and appropriate and targeted promotions. The code is updated approximately annually.
The Phone-paid Services Authority investigates complaints about phone-paid services. Where it decides that its rules have been broken, it can fine the company responsible, bar access to its services, and even bar the individual behind the company from running other services under a different company name. Investigations and adjudications are free to consumers and are supposed to be fully independent.
The Phone-paid Services Authority regulates services using the following number ranges: 070, 087, 090, 091, 098 and 118, plus five-digit mobile shortcodes.
Phone-paid Services Authority powers
When the Phone-paid Services Authority upholds a breach of its Code, the company responsible must immediately amend the service and/or its promotional material so that it complies with the Code. In most cases, companies found in breach of the Code will be charged to cover the cost of the investigation.
The Phone-paid Services Authority also has the power to impose the following sanctions:
# formal reprimands
# making companies come to the regulator for prior approval
# ordering companies to pay full refunds to complainants
# imposing fines
# barring access to services
# banning named persons from operating services
Phone-paid Services Authority board
Chairs of the board have included:
*Sir
Louis Blom-Cooper QC, Lawyer
*
Brenda Dean, Baroness Dean of Thornton-le-Fylde, trade unionist
*Sir
Sir Peter North
*Sir
Alistair Graham, former chairman of the Committee on Standards in Public Life
Members of the board have included:
*Matti Alderson, regulator
*Dr. Howard Baderman, A & E consultant
*Ruth Evans
*Hugh Griffiths, telecom veteran
*Jeremy Hallsworth, chief executive officer of BT agilemedia
*
Valerie Howarth, Baroness Howarth of Breckland, Child care activist and founder of Childline
*Yvonne Light, Writer & journalist
*Kate Marcus, Barrister
*Claire Milne, Telecoms veteran
*
Mark Stephens (solicitor), lawyer, mediator and regulator
*Howard Webber, consumer champion
*Paul Whiteing, regulator
References
External links
Official website
{{British pornography
Communications authorities
Regulators of the United Kingdom
Telecommunications organisations in the United Kingdom