Hyde Group

Hyde Group is a housing association in London. It is a member of the G15. It operates in London, the South East, the East of England and the East Midlands.

Hyde Housing Association was established in 1967 following a meeting in Sidcup to help people excluded from the mainstream housing market, by providing them with decent, affordable homes and managing them properly. Its core aim is to provide housing for those people who are unable to meet their needs on the open market.

It has completed several large-scale regeneration projects, transforming run down areas, such as Packington Square in Islington.

Hyde has over 50,000 properties providing housing to 100,000 residents, and over 1,100 employees. Its 2018 annual turnover from housing services was over £250 million, and total turnover including sales was over £330 million.

In 2016 Hyde was in merger discussions with London and Quadrant, which would have formed the largest housing association in Europe, but withdrew.

Sustainability

Along with four other housing associations – Abri, Anchor Hanover, Home Group, and Sanctuary – Hyde is part of the Greener Futures Partnership (GFP). The GFP collectively owns 300,000 homes and members collaborate to improve energy efficiency and develop decarbonisation solutions.

Controversies

In January 2022 Corporate Watch collated a list of controversies linked to Hyde Group including: unsafe cladding, substandard accommodation, evictions, and resistance to Hyde developments.

Housing Ombudsman

The Housing Ombudsman looks at complaints about registered providers of social housing, for example housing associations, and other landlords, managers and agents. Their systemic framework sets out how it looks beyond individual disputes to identify key issues that impact on residents and landlords’ services, sharing learning with the sector to promote good practice and support a positive complaint handling culture.

I
October 2023
the Housing Ombudsman made two severe maladministration findings in two separate cases for Hyde Group after delays and inaction in cases involving a leak and antisocial behaviour. It stated that the landlord unreasonably delayed taking actions to resolve the issues and did not take into account both physical disabilities and mental health impacts throughout.

I
December 2024
the Housing Ombudsman issued a special investigation report into maladministration by Hyde Group carried out under paragraph 49 of the Housing Ombudsman Scheme, which allows the Ombudsman to conduct further investigation into whether there is a systemic failure. During this investigation, the Housing Ombudsman found repeated failings in repairs, complaint handling and how the landlord responded to residents’ enquiries about service charges. This has, on occasion, caused distress and inconvenience to residents with unreasonable delays to repairs, barriers to complaints and poor communication.

Unsafe Cladding

I
February 2018
the Guardian reported that the action taken by Hyde to limit the risk of fire in Greenwich's New Capital Quay – the largest housing development in the country to have Grenfell-style cladding – was the “least efficient” solution of the three recommended by the London Fire Brigade.

I
November 2020
two housing blocks owned by Hyde in Brighton's New England Quarter were put on ‘waking watch’ – with 24-hour patrols in case fire broke out – after they failed fire safety checks post Grenfell. Leaseholders in the buildings also found themselves in the position where they were unable to sell due to the building's fire safety status.

I
June 2021
Southwark News reported that Davoll Court – a building in Bermondsey – had not been awarded a fire safety certificate. One resident of Davoll Court – who owned a 25% stake in his home – was unable to sell because of the building's fire safety status. He had fallen behind with his rent after his relationship broke down with the co-owner of the property. Hyde Housing ignored the predicament he was in and repossessed his home.

References

External links

*

{{Housing associations in London

Housing associations based in England
Housing organisations based in London