Humanitarian accountability
HAP International, along with other quality and accountability initiatives, has been pivotal in defining the concept of "humanitarian accountability", which has been much debated by the international humanitarian community. The definition of "accountability" in a general sense is the responsible use of power, while "accountability in humanitarian situations" ensures that the power to help in situations of conflict and disaster is exercised responsibly. When implemented, it means that survivors of war or disaster are able to influence decisions about the help they receive and can give feedback and complain if they feel the 'helping power' was not exercised well."Commendation by the British Minister for International Development
On the 7th of October 2008 during a UNHCR Executive Committee meeting, the British Minister for International Development, Gareth Thomas, highlighted the achievements being made across the sector and commended all humanitarian agencies for the vital role they play in saving lives and assisting the world’s most vulnerable. The minister added, however, "I also want to challenge anyone who thinks the task of reform is complete. It isn’t. Yes – we have come a long way. But we have much further to go." He went on to say that there were, in his view, five "key elements essential for improving the international humanitarian response", including greater accountability. He argued, "Agencies urgently need to put in place standardised monitoring arrangements. And where accountability mechanisms already exist – such as the Humanitarian Accountability Partnership International – we must use them more systematically."Importance of accountability
The unique nature of humanitarian work makes accountability particularly important for the following reasons: Acute needs People who have survived conflict or a natural disaster often have acute needs. Frequently, they have been displaced from their homes and lack their usual economic, social or psychological support systems. Lack of choice, lack of competition Normally, recipients of humanitarian aid cannot 'choose' between relief providers. So they cannot signal they are unhappy with a service by going to another provider, unlike consumers in competitive retail markets. Lack of voice Disaster survivors usually lack access to formal procedures for participation in decisions about assistance. Traditional governance structures are likely to be extremely strained by the disaster or conflict, if they have survived at all, and (until recently) relief agencies did not include participation and complaints systems in their programmes. Donor-survivor disconnect Moreover, the people whose choices do influence relief organisations – donor governments and their citizens – are not recipients of humanitarian aid. Therefore, they may not be in a good position to judge whether the aid was appropriate or not. Life and death decisions Finally, in humanitarian situations the consequences of decisions can be particularly severe. For example, a person's decision to queue for food distribution (rather than forage or seek help through private networks) may be a gamble with life or death if the organisation has underestimated the amount of food needed to go around.Humanitarian Accountability Report
The Humanitarian Accountability Report, an annual report published by HAP International, reviewed the progress made towards strengthening accountability norms and practices in the humanitarian sector. The report also provided detailed findings of the annual "Perceptions of Accountability in Humanitarian Action" survey. The annual Secretariat Report, published by HAP International, was the organisation's self-assessment of progress made against its annual work plan, and included accountability reports by HAP members.Aims and activities
HAP International developed the "HAP Standard in Accountability and Quality Management", a tool to help organisations design, implement, assess, improve and recognise accountable programmes. Being accountable to crisis-affected communities helps organisations develop quality programmes that meet those people's needs, and reduces the possibility of mistakes, abuse (including sexual exploitation and abuse by aid workers) and corruption. The 2010 HAP Standard is the result of an extensive review process that involved wide consultation with different stakeholders, including crisis-affected communities, aid workers and donors. HAP's strategic value proposition was that quality, accountability and programme results are inextricably linked. By improving agency accountability in a systematic way, programme quality, impact and outcomes would also be enhanced. The essential tools for driving this virtual circle were the application of a programme quality management system (designed in accordance with the HAP Standard), reinforced through shared learning and independent auditing. To these ends HAP International offered a range of training workshops and audit services (members can be officially certified by HAP). All stakeholders, including the people an organisation aims to assist, crisis-affected communities, donors and the humanitarian organisations themselves, made measurable gains as a consequence of the work undertaken by the Partnership. The objectives of HAP International were: * to develop and maintain the HAP Standard through research, consultation, and collaboration; * to support members and potential members of HAP International in applying the HAP Standard by providing training and advice; * to communicate, advocate, promote, and report on the HAP Standard; * to monitor and report on the implementation of the HAP Standard and to certify its members accordingly; and * to assist members in finding solutions where concerns or complaints are raised about them. HAP International's work was based on the findings of the Humanitarian Accountability Project, a 2001 inter-agency action research initiative, as well as the Joint Evaluation of the International Response to the Genocide in Rwanda.HAP Standard
The HAP Standard is a practical and measurable tool that represents a broad consensus of what matters most in humanitarian action. The Standard helps organisations design, implement, assess, improve and recognise accountable programmes. Being accountable to crisis-affected communities helps organisations to develop quality programmes that meet those people's needs, and reduces the possibility of mistakes, abuse (including sexual exploitation and abuse) and corruption. The 2010 edition of the HAP Standard in Accountability and Quality Management is the result of an extensive review process of the 2007 Standard that involved wide consultation with different stakeholders, including crisis-affected communities, aid workers and donors. Over 1,900 people in 56 countries contributed to the review process and the preparation of the 2010 edition, bringing to the process authentic experiences from different perspectives. The HAP Standard is a quality assurance tool for humanitarian organisations. By comparing an organisation's processes, policies and products to the Standard's six benchmarks, it is possible to measure how well the organisation assures accountability and quality in its humanitarian work. Organisations that comply with the Standard: * declare their commitment to HAP's seven Principles of Accountability and to their own Humanitarian Accountability Framework (a set of definitions, procedures and standards that specify how an agency will ensure accountability to its stakeholders); * develop and implement a Humanitarian Quality Management System; * provide key information about quality management to key stakeholders; * enable beneficiaries and their representatives to participate in programme decisions and give their informed consent; * determine the competencies and development needs of staff; * establish and implement a complaints-handling procedure; * establish a process of continual improvement.Sexual exploitation and abuse
Sexual exploitation and abuse (SEA) by humanitarian staff is the most egregious result when organisations fail to be accountable to beneficiaries of humanitarian aid. In an emergency where victims have lost everything, women and girls are particularly vulnerable. The Building Safer Organisations project, which aims to develop the capacity of NGOs "to receive and investigate allegations of sexual exploitation and abuse brought by persons of concern—including refugees, displaced persons and local host populations" relocated from ICVA to HAP in 2007, and its lessons and materials were subsequently integrated into HAP's "Building Safer Organisations – Investigation Learning Programme" training. In June 2008 HAP published a report examining the issues related to lodging complaints by beneficiaries of humanitarian aid.Certification scheme
HAP's certification scheme aimed to provide assurance that certified agencies were managing the quality of their humanitarian actions in accordance with the HAP Standard. In practical terms, a HAP certification meant providing external auditors with access to the organisation's mission statement, accounts and control systems, allowing greater transparency in operations and overall accountability. To achieve HAP certification an organisation had to be examined and tested through a formal third party independent system against the benchmarks and requirements of the HAP Standard. The certification audit process included: # Review of head office and field site documents. # Interviewing of head office and field site staff, partners and disaster survivors. # Direct observation of good practice as specified in the agency's Humanitarian Accountability Framework. HAP certification allowed agencies to demonstrate their achievements in accountability and quality management in a process developed and recognised by humanitarian peers. It was a voluntary commitment of the centrality of beneficiaries to an organisation's humanitarian work.Membership
At the time of its merger withDonors
The work of HAP was supported byQuality and accountability initiatives
The humanitarian community has initiated a number of inter-agency initiatives to improve accountability, quality and performance in humanitarian responses. The four most widely known initiatives areReferences
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