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The Suburban Mobility Authority for Regional Transportation (SMART) is the public transit operator serving the
suburbs A suburb (more broadly suburban area) is an area within a metropolitan area. They are oftentimes where most of a metropolitan areas jobs are located with some being predominantly residential. They can either be denser or less densely populated ...
of
Detroit Detroit ( , ) is the List of municipalities in Michigan, most populous city in the U.S. state of Michigan. It is situated on the bank of the Detroit River across from Windsor, Ontario. It had a population of 639,111 at the 2020 United State ...
,
Michigan Michigan ( ) is a peninsular U.S. state, state in the Great Lakes region, Great Lakes region of the Upper Midwest, Upper Midwestern United States. It shares water and land boundaries with Minnesota to the northwest, Wisconsin to the west, ...
, United States. Beginning operations in 1967 as the Southeastern Michigan Transportation Authority (SEMTA), the agency was reorganized and renamed SMART in 1989. SMART operates 45
bus A bus (contracted from omnibus, with variants multibus, motorbus, autobus, etc.) is a motor vehicle that carries significantly more passengers than an average car or van, but fewer than the average rail transport. It is most commonly used ...
routes (supplementing the
Detroit Department of Transportation The Detroit Department of Transportation (DDOT) (pronounced ) is the primary public transportation operator serving Detroit, Michigan. In existence since 1922, DDOT is a division of the city government, headed by a director appointed by the mayor. ...
), plus
paratransit Paratransit (also community transport in the United Kingdom, or intermediate public transport) is a type of public transport service that supplements fixed-route mass transit by providing individualized rides without fixed routes or timetables. P ...
and
microtransit Microtransit is a form of bus demand responsive transport vehicle for hire. This transit service offers a flexible routing and/or flexible scheduling of minibus vehicles shared with other passengers. Microtransit providers build routes ad-hoc ex ...
services.


History


1967–1989: SEMTA

The
Michigan Legislature The Michigan Legislature is the legislature of the U.S. state of Michigan. It is organized as a bicameral body composed of the Senate (the upper chamber) and the House of Representatives (the lower chamber). Article IV of the Michigan Con ...
passed the Metropolitan Transportation Authorities Act of 1967, which included the creation of the Southeastern Michigan Transportation Authority (SEMTA). SEMTA was charged to take over the ownership and operations of the fractured regional transit systems in Macomb, Oakland, and Wayne counties, including the city of Detroit. The new authority acquired several suburban transit bus operations including Lake Shore Coach Lines (1971), Pontiac Municipal Transit Service (1973), Dearborn's Metropolitan Transit (1974), Birmingham's Great Lakes Transit (1974), and Royak Oak's Martin Lines (1975). However, the 1967 transportation act did not provide the regional authority with any means to levy taxes. By 1974, the Detroit Department of Street Railways (DSR) had been reorganized as a city department of Detroit, leaving SEMTA only coordination over the suburban services. That same year, SEMTA acquired a
commuter train Commuter rail or suburban rail is a passenger rail service that primarily operates within a metropolitan area, connecting commuters to a central city from adjacent suburbs or commuter towns. Commuter rail systems can use locomotive-hauled tr ...
service between downtown Detroit and
Pontiac Pontiac most often refers to: * Pontiac (Odawa leader) ( – 1769), Native American war chief *Pontiac (automobile), a former General Motors brand Pontiac may also refer to: Places and jurisdictions Canada * Pontiac, Quebec, a municipality ** Apo ...
from the
Grand Trunk Western The Grand Trunk Western Railroad Company was an American subsidiary of the Grand Trunk Railway, later of the Canadian National Railway operating in Michigan, Illinois, Indiana, and Ohio. Since a corporate restructuring in 1971, the railroad ha ...
Railroad. Due to declining ridership and a lack of funding, the commuter rail service was discontinued in October 1983. In 1979, SEMTA approved a regional transit plan, which included improved bus service and new rail transit, but the plan was never implemented due to lack of funds. The last commuter rail service was a former
Penn Central The Penn Central Transportation Company, commonly abbreviated to Penn Central, was an American class I railroad that operated from 1968 to 1976. Penn Central combined three traditional corporate rivals, the Pennsylvania, New York Central and the ...
route, named the '' Michigan Executive,'' that ran from the Michigan Central Depot in Detroit to Jackson. Its final operator was
Amtrak The National Railroad Passenger Corporation, Trade name, doing business as Amtrak (; ), is the national Passenger train, passenger railroad company of the United States. It operates intercity rail service in 46 of the 48 contiguous United Stat ...
, as funded by the State of Michigan. The already pared down Executive service ended in 1984. Beginning in 1983, SEMTA oversaw the construction of the
Detroit People Mover The Detroit People Mover (DPM) is a Elevated railway, elevated People mover, automated people mover system in Detroit, Detroit, Michigan, United States. The system operates in a one-way loop on a single track encircling downtown Detroit, using ...
, which was conceived as part of a much larger project of light rail lines and a downtown subway. Mismanagement of the project resulted in tens of millions of dollars in cost overruns, causing the federal government to pull out of the project. In 1985, with the half-built project in limbo, the city of Detroit negotiated with SEMTA to take over the project, and it was transferred to the newly created Detroit Transportation Corporation.


1989–2009: Reorganization as SMART, opt-out system

With little interest in the suburbs for expanding mass transit and Detroit not interested in joining the system, SEMTA was restructured as SMART in 1989, reducing the authority's service area from seven counties to four and excluding the city of Detroit.
Mike Duggan Michael Edward Duggan (born July 15, 1958) is an American lawyer, businessman, and politician serving as the List of mayors of Detroit, Michigan, 75th mayor of Detroit, Michigan since 2014. An Independent politician, Independent, Duggan previo ...
, then Wayne County's deputy county executive and vice chair of SMART's board of directors, was named the agency's general manager in February 1992. The first millages to fund SMART passed by wide margins in Macomb and Wayne counties in May 1995, followed by a similar millage in Oakland County the following June. While the Macomb millage was levied countywide, the millages in Wayne and Oakland were only voted upon by communities whose councils opted to participate. Other communities chose to leave SMART to avoid the new property tax, setting up the "opt-out" system that remained in place for much of SMART's history. In October 1994, SMART introduced Job Express, a shuttle service (similar to
microtransit Microtransit is a form of bus demand responsive transport vehicle for hire. This transit service offers a flexible routing and/or flexible scheduling of minibus vehicles shared with other passengers. Microtransit providers build routes ad-hoc ex ...
) which transported workers from SMART hubs to nearby workplaces. The service was offered in three areas, extending one mile each from the Royal Oak Transit Center, Fairlane Town Center, and
Macomb Mall Macomb Mall is an enclosed shopping center located in Roseville, Michigan. Opened in 1964, it features Kohl's, Dick's Sporting Goods, Hobby Lobby, and At Home as anchor stores. The mall is managed by Lormax Stern. History Macomb Mall was devel ...
. Initial plans called for up to fifteen such service zones, though only two were added (one spurring from
Lakeside Mall Lakeside Mall was a super-regional shopping mall in Sterling Heights, Michigan. Located on the M-59 commercial corridor, the mall is currently anchored by JCPenney, with four vacant anchor stores previously occupied by Macy's (two of each), Lor ...
, and another serving
Somerset Collection Somerset Collection is a shopping mall of more than 180 retailers located in Troy, Michigan, United States, part of Metro Detroit. Somerset Collection is developed, managed, and co-owned by The Forbes Company, and is among the most profitable ...
), and the Macomb Mall area was expanded to cover much of Groesbeck Highway.
Livonia Livonia, known in earlier records as Livland, is a historical region on the eastern shores of the Baltic Sea. It is named after the Livonians, who lived on the shores of present-day Latvia. By the end of the 13th century, the name was extende ...
opted out of SMART in 2005, as the first, and so far only, community to leave the system since 1995. Walled Lake rejoined the following year. In order to prevent possible service cuts, SMART raised its fares by $0.50 on December 1, 2009; there was also a $0.50 charge added to regional monthly pass users and DDOT transfers.


2011–2017: Service cuts

In October 2011, SMART discontinued 22% of its scheduled service and laid off 123 employees. This was widely attributed to declining property values (following the
Great Recession The Great Recession was a period of market decline in economies around the world that occurred from late 2007 to mid-2009.
) which led to reduced property tax revenue, and the inability of the authority to reach an agreement with its unions. In January 2012, the Farmington City Council voted 4-1 to opt out of SMART, though they unanimously reversed their decision two weeks later. Meanwhile, neighboring Farmington Hills narrowly voted to remain in the system. Lathrup Village, which had opted out of SMART in 1995, rejoined the system in 2014.


2018–2022: Expansion, integration, and rebranding

On January 1, 2018, SMART began operating three high frequency,
limited-stop In public transit, particularly bus, tram, or train transportation, a limited-stop (or sometimes referred to as semi-fast) service is a trip pattern that stops less frequently than a local service. Many limited-stop or semi-fast services are a co ...
FAST bus services, connecting downtown Detroit to suburban communities with frequent service. FAST represented the first major expansion of the system since the 2011 service cuts. In May 2019, SMART and DDOT unified their fare structures and introduced Dart, a common fare payment system, with regional passes and mobile ticketing. The QLINE joined Dart the following October. In March 2021, SMART began offering Flex, a
microtransit Microtransit is a form of bus demand responsive transport vehicle for hire. This transit service offers a flexible routing and/or flexible scheduling of minibus vehicles shared with other passengers. Microtransit providers build routes ad-hoc ex ...
service, operated by
Via Transportation Via Transportation, Inc. is a technology company that provides software as a service (SaaS) and operations to improve public transportation networks for cities, transit agencies, schools and universities, healthcare providers, and corporations a ...
under contract. Flex was initially offered in three small zones within SMART's service area, with one covering Dearborn and most of
Taylor Taylor, Taylors or Taylor's may refer to: People * Taylor (surname) ** List of people with surname Taylor * Taylor (given name), including Tayla and Taylah * Taylor sept, a branch of Scottish clan Cameron * Justice Taylor (disambiguation) ...
alongside portions of surrounding communities, another serving portions of
Troy Troy (/; ; ) or Ilion (; ) was an ancient city located in present-day Hisarlik, Turkey. It is best known as the setting for the Greek mythology, Greek myth of the Trojan War. The archaeological site is open to the public as a tourist destina ...
and surrounding cities, and the third serving communities along M-59 in Macomb County. Two more zones were added in August 2021 and May 2022, covering
Auburn Hills Auburn Hills is a city in Oakland County in the U.S. state of Michigan. A northern suburb of Detroit, Auburn Hills is located about north of downtown Detroit. As of the 2020 census, the city had a population of 24,360. Auburn Hills is home to ...
and
Pontiac Pontiac most often refers to: * Pontiac (Odawa leader) ( – 1769), Native American war chief *Pontiac (automobile), a former General Motors brand Pontiac may also refer to: Places and jurisdictions Canada * Pontiac, Quebec, a municipality ** Apo ...
, and Farmington and Farmington Hills, respectively. In February 2022, the
Auburn Hills Auburn Hills is a city in Oakland County in the U.S. state of Michigan. A northern suburb of Detroit, Auburn Hills is located about north of downtown Detroit. As of the 2020 census, the city had a population of 24,360. Auburn Hills is home to ...
City Council voted 5-2 to opt out of SMART. The city's exit was blocked by a judge in May, however, and Auburn Hills remained a member until the opt-out system's abolition in 2023. Macomb Township's board of trustees similarly passed a resolution in March expressing interest in opting out of SMART services.


2022–present: Rebranding and Oakland County expansion

2022 saw a renewed push for a countywide expansion of SMART in Oakland County, ahead of the scheduled millage renewal that August. The Oakland County Board of Commissioners proposed replacing the existing SMART millage with a new ten-year .95 millage, levied on all homes in the county, not just in existing member communities. Approved by voters in November 2022, the millage abolished opt-out system in Oakland County, allowing for the expansion of SMART services to the far reaches of Metro Detroit. Work is underway for new routes to begin operations in 2023. SMART unveiled a new logo and branding in August 2022, coinciding with a new advertising campaign. The following month, SMART introduced their first electric bus, one of four
Proterra ZX5 The ZX5 is a battery-electric, low-floor transit bus that was developed and originally manufactured by Proterra from 2020, and is since 2024 manufactured by Phoenix Motorcars. History On September 15, 2020, Proterra announced the replace ...
units purchased by the agency with a
Federal Transit Administration The Federal Transit Administration (FTA) is an agency within the United States Department of Transportation (DOT) that provides financial and technical assistance to local public transportation systems. The FTA is one of ten modal administration ...
grant. In February 2023, the original Dart payment app was discontinued, as its creator,
Passport A passport is an official travel document issued by a government that certifies a person's identity and nationality for international travel. A passport allows its bearer to enter and temporarily reside in a foreign country, access local aid ...
, exited the transit payments market. Mobile Dart passes were moved to the Token Transit app.


Millage and opt-out system

Since 1995, SMART has been funded in large part by a
millage A property tax (whose rate is expressed as a percentage or per mille, also called ''millage'') is an ad valorem tax on the value of a property.In the OECD classification scheme, tax on property includes "taxes on immovable property or net we ...
, renewed by voters in member communities in midterm election years through 2022. The millage has historically been approved by wide margins in every member community in Oakland and Wayne counties, though less so in Macomb County, passing there by a narrow margin of 39 votes in 2018. The millage was extended from four to five years in Wayne and Macomb counties, and to ten years in Oakland County, beginning in 2022. SMART is notable among US transit systems for the ability of individual communities to "opt out" of the system. Opted-out communities are not subject to the taxes levied by the SMART millage, but as a result do not receive SMART's services. Some of these communities are members of smaller transit agencies providing paratransit services for seniors and disabled residents, but lack scheduled fixed-route bus service. 17 communities in Wayne County currently opt out of SMART service, of which all but one (
Livonia Livonia, known in earlier records as Livland, is a historical region on the eastern shores of the Baltic Sea. It is named after the Livonians, who lived on the shores of present-day Latvia. By the end of the 13th century, the name was extende ...
) opted out with the first millage in 1995.
Detroit Detroit ( , ) is the List of municipalities in Michigan, most populous city in the U.S. state of Michigan. It is situated on the bank of the Detroit River across from Windsor, Ontario. It had a population of 639,111 at the 2020 United State ...
is one such community, as its own DDOT provides fixed-route bus service to the city, though it is served by SMART's FAST limited-stop routes, as well as other routes during peak hours. Communities in Macomb County and Oakland County are not able to opt out of SMART, as their millages have been levied countywide since 1995 and 2023, respectively. Four Oakland County communities opted out in 1995 but later rejoined: Bloomfield Township and West Bloomfield (both 1996), Walled Lake (2006), and Lathrup Village (2014). The 34 remaining opted-out Oakland County communities were added to the system in 2023.


2022 changes & Oakland County expansion

In 2022, the SMART millage in Macomb and Wayne counties was extended to five years, and moved to the November general election ballot. Both were approved by wide margins. In Oakland County, the SMART millage was replaced with a ten-year countywide public transit millage, which abolished the opt-out system in Oakland County, and funds three smaller paratransit providers (the North Oakland Transportation Authority, Western Oakland Transportation Authority, and Older Persons' Commission) alongside SMART. The county's
Board of Commissioners A county commission (or a board of county commissioners) is a group of elected officials (county commissioners) collectively charged with administering the county government in some states of the United States. A county usually has three to five ...
approved the new millage proposal on August 10, 2022 in a bipartisan vote, with two
Republicans Republican can refer to: Political ideology * An advocate of a republic, a type of government that is not a monarchy or dictatorship, and is usually associated with the rule of law. ** Republicanism, the ideology in support of republics or agains ...
joining all 13 Democrats on the board. The proposal appeared on the November 2022 general election ballot in all Oakland County communities, and passed with 57% of the vote. As a result, SMART's service area expanded to all of Oakland County on January 3, 2023, though new services in portions of the county ( Novi,
Bloomfield Hills Bloomfield Hills is a city in Oakland County in the U.S. state of Michigan. A northern suburb of Detroit on the Woodward Corridor, Bloomfield Hills is located roughly northwest of downtown Detroit, and is surrounded on most sides by Bloomfi ...
, and
Wixom Wixom ( ) is a city in Oakland County in the U.S. state of Michigan. A northwestern suburb of Detroit, Wixom is located roughly from downtown Detroit. As of the 2020 census, the city's population was 17,193. The city was home to the now-demoli ...
) did not begin operation until September 2023, with initialization of further services in 2024.


Wayne County member communities

* Allen Park * Dearborn *
Dearborn Heights Dearborn Heights is a city in Wayne County in the U.S. state of Michigan. An inner-ring suburb of Detroit, Dearborn Heights is located about west of downtown Detroit. The city shares a small border with Detroit, and is considered a bedroom c ...
*
Ecorse Ecorse ( ') is a city in Wayne County in the U.S. state of Michigan. The population was 9,305 at the 2020 census. Ecorse is part of the Downriver community within Metro Detroit. The city shares a northwestern border with the city of Detroit ...
* Garden City *
Grosse Pointe Grosse Pointe is a group of five adjacent suburbs in the Metro Detroit, Detroit metropolitan area on the shore of Lake St. Clair. From southwest to northeast, they are: *Grosse Pointe Park, Michigan, Grosse Pointe Park *Grosse Pointe, Michiga ...
*
Grosse Pointe Farms Grosse Pointe Farms is a city in Wayne County in the U.S. state of Michigan. The population was 10,148 at the 2020 census. As part of the Grosse Pointe collection of cities, it is a northeastern city of Metro Detroit and shares a small wester ...
* Grosse Pointe Park *
Grosse Pointe Shores Grosse Pointe Shores (officially Village of Grosse Pointe Shores, a Michigan City) is a city in Wayne and Macomb counties in the U.S. state of Michigan. The population was 2,647 at the 2020 census, down from 3,008 in 2010. Grosse Pointe Shore ...
* Grosse Pointe Woods *
Hamtramck Hamtramck ( ; ; ; ) is a city in Wayne County in the U.S. state of Michigan. An enclave of Detroit, Hamtramck is located roughly north of downtown Detroit, and is surrounded by Detroit on most sides. As of the 2020 census, the city had a po ...
* Harper Woods * Highland Park * Inkster *
Lincoln Park Lincoln Park is a park along Lake Michigan on the North Side of Chicago, Illinois. Named after US president Abraham Lincoln, it is the city's largest public park and stretches for from Grand Avenue (500 N), on the south, to near Ardmore Avenu ...
* Melvindale * Redford * River Rouge * Riverview *
Romulus Romulus (, ) was the legendary founder and first king of Rome. Various traditions attribute the establishment of many of Rome's oldest legal, political, religious, and social institutions to Romulus and his contemporaries. Although many of th ...
* Southgate *
Taylor Taylor, Taylors or Taylor's may refer to: People * Taylor (surname) ** List of people with surname Taylor * Taylor (given name), including Tayla and Taylah * Taylor sept, a branch of Scottish clan Cameron * Justice Taylor (disambiguation) ...
* Trenton * Wayne * Westland * Wyandotte


Services


Fixed-route buses

SMART is the primary public transit operator serving Detroit's suburbs, and fixed-route bus services comprise the majority of its service. 44 routes of various types operate across SMART's three-county service area.


FAST

Frequent Affordable Safe Transit (FAST) is SMART's flagship service; its
limited-stop In public transit, particularly bus, tram, or train transportation, a limited-stop (or sometimes referred to as semi-fast) service is a trip pattern that stops less frequently than a local service. Many limited-stop or semi-fast services are a co ...
bus routes serve as the main arteries of the network, connecting the suburbs with downtown Detroit. Five FAST routes currently operate along three major Metro Detroit avenues - Gratiot,
Michigan Michigan ( ) is a peninsular U.S. state, state in the Great Lakes region, Great Lakes region of the Upper Midwest, Upper Midwestern United States. It shares water and land boundaries with Minnesota to the northwest, Wisconsin to the west, ...
, and Woodward - with service every 30 minutes on weekdays, and stops roughly every mile for most of their lengths. Local routes SMART's 33 local routes serve as the main public transit connection between Detroit's suburbs. Each is classified as either a high-ridership "main corridor" route, a long-distance "crosstown" route, or a "community" route focused on serving denser areas. Almost all connect to FAST, enabling connections to downtown Detroit. Most local routes run hourly, though a few are more frequent. Commuter routes In addition to FAST and local routes, SMART operates seven commuter express routes between Downtown Detroit and the suburbs during weekday rush hours. They run toward Detroit in the morning, and toward the suburbs in the afternoon; all seven follow roughly the same path through Downtown Detroit, serving Spirit Plaza and the
Rosa Parks Transit Center The Rosa Parks Transit Center is the main local bus station in Detroit, Detroit, Michigan serving as the central hub for the Detroit Department of Transportation (DDOT) bus system. The station was built on the site of Times Square (Detroit), Ti ...
. Routes 255, 530, 620, and 635 run primarily on local roads, twice daily, while routes in the 800-series run primarily on freeways, three times daily. A 50¢ surcharge applies to all fares and passes when riding 800-series routes.


Fares

SMART and DDOT share a unified fare structure, known as Dart, with most of their passes accepted by both agencies. A four-hour pass (the equivalent of a single bus ride) costs
US$ The United States dollar (Currency symbol, symbol: Dollar sign, $; ISO 4217, currency code: USD) is the official currency of the United States and International use of the U.S. dollar, several other countries. The Coinage Act of 1792 introdu ...
2 for most riders, with a reduced fare of 50¢ for riders aged 6–18 or over 64, as well as disabled riders. Daily, weekly, and monthly passes are also available, either as physical tickets, or digital passes through the Token Transit app.


Current bus fleet

Fixed routes are operated with a fleet of 262 buses, consisting mostly of biodiesel-powered 40-foot Gillig BRT units, as well as some articulated
New Flyer Xcelsior The New Flyer Xcelsior is a line of transit buses available in 35-foot rigid, 40-foot rigid, and 60-foot articulated nominal lengths manufactured by New Flyer Industries since 2008. In addition to the different available lengths, the buses ar ...
and battery-electric
Proterra ZX5 The ZX5 is a battery-electric, low-floor transit bus that was developed and originally manufactured by Proterra from 2020, and is since 2024 manufactured by Phoenix Motorcars. History On September 15, 2020, Proterra announced the replace ...
buses. Three terminals, one in each county of the service area, store and maintain the fleet. Most SMART vehicles' fleet numbers, including minibuses and support vehicles, correspond to their model year; the first two digits of the fleet number are the two-digit model year plus 20. For instance, vehicles 3746 and 37007 are both of the 2017 model year.


Dial-a-ride and paratransit


Connector

Connector is a
dial-a-ride Demand-responsive transport (DRT), also known as demand-responsive transit, demand-responsive service,
US National Trans ...
service available across the SMART service area, which requires a reservation made by telephone at least one day in advance. It is available to residents of all ages, provided they live more than 1/3 of a mile away from a fixed route, though the distance requirement is waived for seniors (65 or older) and disabled riders. Connector services are operated using a fleet of
propane Propane () is a three-carbon chain alkane with the molecular formula . It is a gas at standard temperature and pressure, but becomes liquid when compressed for transportation and storage. A by-product of natural gas processing and petroleum ref ...
-powered
Champion A champion (from the late Latin ''campio'') is the victor in a challenge, Competition, contest or competition. There can be a territorial pyramid of championships, e.g. local, regional/provincial/state, national, continental and world champi ...
Challenger minibuses.


Community Transit

Community Transit is a similar paratransit service, available only to seniors and disabled riders. Unlike Connector, which is operated directly by SMART, Community Transit is operated by the municipal governments of member communities, as well as some nonprofit organizations. Community Transit is operated with a fleet of
Champion A champion (from the late Latin ''campio'') is the victor in a challenge, Competition, contest or competition. There can be a territorial pyramid of championships, e.g. local, regional/provincial/state, national, continental and world champi ...
and ElDorado minibuses, and
Ford E-Series The Ford E-Series (also known as the Ford Econoline, Ford Econovan or Ford Club Wagon) is a range of full-size vans manufactured and marketed by the Ford Motor Company. Introduced for 1961 as the replacement of the Ford F-Series panel van, four ...
and
Transit Transit may refer to: Arts and entertainment Film * ''Transit'' (1980 film), a 1980 Israeli film * ''Transit'' (1986 film), a Canadian short film * ''Transit'' (2005 film), a film produced by MTV and Staying-Alive about four people in countrie ...
vans, painted white with red-and-orange stripes.


Microtransit

Flex is an on-demand
microtransit Microtransit is a form of bus demand responsive transport vehicle for hire. This transit service offers a flexible routing and/or flexible scheduling of minibus vehicles shared with other passengers. Microtransit providers build routes ad-hoc ex ...
service, operated under contract by
Via Transportation Via Transportation, Inc. is a technology company that provides software as a service (SaaS) and operations to improve public transportation networks for cities, transit agencies, schools and universities, healthcare providers, and corporations a ...
. The service operates similar to ridesharing; a passenger books a ride via telephone or through the Flex smartphone app, and a marked
minivan Minivan (sometimes called simply a van) is a car classification for vehicles designed to transport passengers in the rear seating row(s), with reconfigurable seats in two or three rows . The equivalent classification in Europe is MPV (multi-p ...
picks them up and takes them to their destination. Flex was launched in March 2021, and currently operates in five designated zones across the service area, covering all or part of 20 communities. Flex vehicles are driven by
independent contractors Employment is a relationship between two parties regulating the provision of paid labour services. Usually based on a contract, one party, the employer, which might be a corporation, a not-for-profit organization, a co-operative, or any other ...
, referred to by Via as "driver partners." The fleet used for Flex, owned by
Avis Budget Group Avis Budget Group, Inc. is an American car rental agency holding company headquartered in Parsippany, New Jersey. It is the parent company of several brands including Avis Car Rental, Budget Rent a Car, Budget Truck Rental, Payless Car Rental ...
, consists mostly of
Chrysler Pacifica Chrysler Pacifica is a nameplate used by Chrysler FCA US, LLC, Trade name, doing business as Stellantis North America and known historically as Chrysler ( ), is one of the "Big Three (automobile manufacturers), Big Three" automobile manufacture ...
and
Toyota Sienna The Toyota Sienna is a minivan manufactured and marketed by Toyota primarily for the North American market. It is named for the Italian city of Siena, in the region of Tuscany. It replaced the first generation Toyota Previa, Previa van in 1997 ...
minivans. Each vehicle seats three to five Flex passengers, and some are equipped to transport wheelchairs. Flex fares are distance-based, ranging from $2 to $8, and paid through the Flex app with a major credit or debit card. Dart passes are also accepted on Flex.


Special event services

SMART operates shuttle buses during the
Woodward Dream Cruise The Woodward Dream Cruise is an annual automotive enthusiast event held in the northern suburbs of Detroit. Held each year on the third Saturday in August, the Cruise runs along Woodward Avenue, a major thoroughfare in the region, from Ferndale ...
, which is held annually in August along
Woodward Avenue A woodward is a Game warden, warden of a wood. Woodward may also refer to: Places ;United States * Woodward, Iowa * Woodward, Oklahoma * Woodward, Pennsylvania, a census-designated place * Woodward Avenue, a street in Tallahassee, Florida, which b ...
in
Oakland County Oakland County is a county in the U.S. state of Michigan. It is a principal county of the Detroit metropolitan area, containing the bulk of Detroit's northern suburbs. Its seat of government is Pontiac, and its largest city is Troy. As of the ...
. To promote the shuttle service and the Dream Cruise, SMART applies graphics of flames to select buses in its fleet, paying homage to classic car paint schemes.


Governance

SMART is headquartered in the
Buhl Building The Buhl Building is a 29-story office skyscraper in the Financial District of downtown Detroit, Michigan. Constructed in 1925, it was designed by Wirt C. Rowland in a Neo-Gothic style with Romanesque accents. History The building stands ...
in
downtown Detroit Downtown Detroit is the central business district and a Neighborhoods in Detroit, residential area of the city of Detroit, Michigan, United States. Locally, "downtown" tends to refer to the 1.4 square mile region bordered by M-10 (Michigan high ...
. It is governed by a seven-member Board of Directors, consisting of two members each from Wayne, Oakland and Macomb Counties, and one from Monroe County, appointed by their respective county executives.


Board of Directors members

Wayne County * Abdul Haidous, Wayne County Commissioner * Curtis Ivery, Chancellor,
Wayne County Community College District Wayne County Community College District (WCCCD), commonly known as WC3, is a public community college district with its headquarters in Detroit, Michigan. It was founded in 1967 and has six campuses: Eastern, Downtown, Downriver, Northwest, Weste ...
Oakland County * Diana McBroom, Director of Risk Management * Bret Rasegan, Planning Manager ''(vice chair)'' Macomb County * John Paul Rea, Deputy County Executive ''(chair)'' * Sheila Cote, Director, Office of Senior Services Monroe County * Royce Maniko, former Chief Finance Officer


Labor relations

The majority of SMART's workforce is unionized. Fixed-route bus drivers are represented by
Amalgamated Transit Union The Amalgamated Transit Union (ATU) is a labor organization in the United States and Canada that represents employees in the public transit industry. Established in 1892 as the Amalgamated Association of Street Railway Employees of America, the u ...
Local 1564, Connector drivers by
Teamsters The International Brotherhood of Teamsters (IBT) is a trade union, labor union in the United States and Canada. Formed in 1903 by the merger of the Team Drivers International Union and the Teamsters National Union, the union now represents a di ...
Local 247, mechanics by UAW Local 771, and dispatchers and supervisors by AFSCME Local 1786. The independent contractors employed by
Via Transportation Via Transportation, Inc. is a technology company that provides software as a service (SaaS) and operations to improve public transportation networks for cities, transit agencies, schools and universities, healthcare providers, and corporations a ...
for SMART Flex are not unionized.


References


External links

*
Transportation Riders United
{{DEFAULTSORT:Suburban Mobility Authority For Regional Transportation Intermodal transportation authorities in Michigan Metro Detroit Transit agencies in the United States Bus transportation in Michigan Paratransit services in the United States Public transportation in Michigan Transportation in Detroit Transportation in Oakland County, Michigan Transportation in Wayne County, Michigan Transportation in Macomb County, Michigan Economy of Detroit Economy of Metro Detroit Government agencies established in 1967 1967 establishments in Michigan