{{Infobox company , name = Fluency Voice Technology , logo = Fluency logo.png , type = Privately held , company_slogan = , foundation = 1998 , location_city = London and Philadelphia , location_country = UK and US , industry = Enterprise Speech Technology,

Call Center A call centre (English in the Commonwealth of Nations, Commonwealth spelling) or call center (American English, American spelling; American and British English spelling differences#-re, -er, see spelling differences) is a managed capability th ...

automation , key_people = Philip Padfield, CEO , products = On Premises Speech Applications, Hosted Speech Solutions , homepage
www.fluencyvoice.com
Fluency Voice Technology was a company that developed and sold packaged

speech recognition Speech recognition is an interdisciplinary subfield of computer science and computational linguistics that develops methodologies and technologies that enable the recognition and translation of spoken language into text by computers. It is also ...

solutions for use in

call centers A call centre (English in the Commonwealth of Nations, Commonwealth spelling) or call center (American English, American spelling; American and British English spelling differences#-re, -er, see spelling differences) is a managed capability th ...

. Fluency's Speech Recognition solutions are used by call centers worldwide to improve customer service and significantly reduce costs and are available on-premises and hosted.

History

1998 – Fluency was created as a spin-off from the Voice Research & Development team of a company called netdecisions. This R&D operation was established in Cambridge UK. The focus of the development was speech recognition systems based on the

VXML VoiceXML (VXML) is a digital document standard for specifying interactive media and voice dialogs between humans and computers. It is used for developing audio and voice response applications, such as banking systems and automated customer service ...

standard.
2001 – Fluency became a separate entity in May 2001. Fluency began the creation of a software development platform specifically aimed at automating call center activities. This platform became Fluency's VoiceRunner.
2002 to 2004 – Fluency establishes accomplishes many successful deployments in customer sites such as National Express and Barclaycard.
2003 – Fluency expanded into the USA. Fluency also acquires

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of Cambridge, UK in August 2003.
2004 – Fluency receives £6 million investment from leading European Venture Capitalists and establishes a global OEM partnership with

Avaya Avaya LLC(), formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey, that provides cloud communications and workstream collaboration services. The company's platform includes unified commun ...

, and the acquisition of SRC Telecom.
2008 – Fluency is acquired by Syntellect Ltd

Customers

Call Centers around the world use Fluency to improve service and reduce costs. They include

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, Standard Life Bank, Sutton and East Surrey Water,

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, CWT,

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, Powergen, First Choice,

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EDF EDF may refer to: Organisations * Eclaireurs de France, a French Scouting association * Électricité de France, a French energy company ** EDF Energy, their British subsidiary ** EDF Luminus, their Belgian subsidiary * Environmental Defense Fund, ...

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and

Capita Software Services Capita plc is an international business process outsourcing and professional services company headquartered in London. It is the largest business process outsourcing and professional services company in the United Kingdom, with an overall ma ...

. Speech recognition Companies established in 1998