FCR is an American outsource provider of call centers. Based in

Roseburg, Oregon Roseburg is the most populous city in and the county seat of Douglas County, Oregon. It is located in the Umpqua River Valley in southern Oregon. Founded in 1851, the population was 23,683 at the 2020 census, making it the principal city of th ...

, FCR was founded in 2005 as Comspan Call Center Services, a division of the communications company, Comspan. After the communications company was bought by a Canadian corporation, the call center was established as its own company by Comspan co-founder John Stadter and business partner Matthew Achak. FCR is one of the fastest growing businesses in Oregon and has been named one of the Top Workplaces by

The Oregonian ''The Oregonian'' is a daily newspaper based in Portland, Oregon, United States, owned by Advance Publications. It is the oldest continuously published newspaper on the West Coast of the United States, U.S. West Coast, founded as a weekly by Tho ...

for four consecutive years since 2012. The company has over 90 clients in industries including financial, healthcare, retail, e-commerce, as well as start-ups and technology companies based in

Silicon Valley Silicon Valley is a region in Northern California that is a global center for high technology and innovation. Located in the southern part of the San Francisco Bay Area, it corresponds roughly to the geographical area of the Santa Clara Valley ...

. FCR also works with insurance companies and other organizations during natural disasters including

Hurricane Katrina Hurricane Katrina was a powerful, devastating and historic tropical cyclone that caused 1,392 fatalities and damages estimated at $125 billion in late August 2005, particularly in the city of New Orleans and its surrounding area. ...

. FCR maintains a sales office in Seattle, WA and operates call centers throughout Oregon in Roseburg, Grants Pass, Coos Bay, Veneta, Eugene and Independence, as well as in Great Falls, Helena and Butte, MT. FCR was recognized by

Forbes.com ''Forbes'' () is an American business magazine founded by B. C. Forbes in 1917. It has been owned by the Hong Kong–based investment group Integrated Whale Media Investments since 2014. Its chairman and editor-in-chief is Steve Forbes. The c ...

as a Company To Watch, citing trends in the call center industry where companies make significant investments in human capital and technology to communicate more effectively with Millennials. FCR was written up by Business View Magazine in April 2018 as an innovative domestic based outsourcer of call center services.

References

{{Authority control Business services companies established in 2005 Roseburg, Oregon 2005 establishments in Oregon Companies based in Oregon American companies established in 2005