Founded in 2012, Expert Global Solutions, Inc., (EGS, formerly NCO Group), based in

Plano, Texas Plano ( ) is a city in Collin County and Denton County, Texas, United States. It had a population of 285,494 at the 2020 census. It is a principal city of the Dallas–Fort Worth metroplex. History European settlers came to the area near ...

, was a privately owned

business process outsourcing Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity which otherwise is or could be carried out internally, i.e. in-house, and sometimes involves transferring employees and ...

company. It is a holding company for

NCO Group NCO Group, Inc., based in Horsham, Pennsylvania, United States, is a business process outsourcing company and collection agency that provides accounts receivable management, customer relationship management and back office solutions for its client ...

and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services. NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services. EGS has over 100 locations, with more than 42,000 employees. EGS was formerly owned by

One Equity Partners One Equity Partners is a private equity firm with over $10 billion in assets under management which primarily deals with the industrial, healthcare and technology sectors in North America and Europe. One Equity Partners was the merchant banking a ...

(OEP), the private investment arm of JP Morgan Chase & Co. In 2016, the company was acquired by Alorica Inc, a California-based customer service company.

References

Companies based in Plano, Texas Private equity portfolio companies Debt collection Collection agencies {{US-company-stub