Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in

Plano, Texas Plano ( ; Spanish language, Spanish for "flat surface" /'plano/) is a city in the U.S. state of Texas, where it is the largest city in Collin County, Texas, Collin County. A small portion of Plano is located in Denton County, Texas, Denton Count ...

, was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services. NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services. EGS has over 100 locations with more than 42,000 employees. EGS was previously owned by

One Equity Partners One Equity Partners is a private equity firm with over $10 billion in assets under management which primarily deals with the industrial, healthcare and technology sectors in North America and Europe. One Equity Partners was the merchant banking ...

(OEP), the private investment arm of JP Morgan Chase & Co. In 2016, the company was acquired by Alorica Inc, a California-based customer service company.

History

Previously known as NCO Group, the company was purchased by APAC Customer Services in April 2012 and rebranded as Expert Global Solutions. One Equity Partners acquired APAC Customer Services in July 2011. A portfolio company of One Equity Partners, Expert Global Solutions was acquired by Alorica in 2016.

References

External links

Alorica website
Companies based in Plano, Texas Private equity portfolio companies Debt collection Collection agencies {{US-company-stub