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Emma Carol Hayes (born 18 October 1976) is an English professional
football Football is a family of team sports that involve, to varying degrees, kick (football), kicking a football (ball), ball to score a goal (sports), goal. Unqualified, football (word), the word ''football'' generally means the form of football t ...
manager Management (or managing) is the administration of organizations, whether businesses, nonprofit organizations, or a government bodies through business administration, nonprofit management, or the political science sub-field of public administra ...
who is the head coach of the United States women's national team. She was previously manager of Chelsea Women from 2012 to 2024, winning seven Women's Super League titles, including five consecutively from
2020 The year 2020 was heavily defined by the COVID-19 pandemic, which led to global Social impact of the COVID-19 pandemic, social and Economic impact of the COVID-19 pandemic, economic disruption, mass cancellations and postponements of even ...
to
2024 The year saw the list of ongoing armed conflicts, continuation of major armed conflicts, including the Russian invasion of Ukraine, the Myanmar civil war (2021–present), Myanmar civil war, the Sudanese civil war (2023–present), Sudane ...
. In 2024, she led the United States to a gold medal at the Paris Olympics. She was awarded the inaugural Women's Johan Cruyff Trophy that year as the best coach in the women's game.


Early life

Hayes was born in Camden, London, and attended
Parliament Hill School Parliament Hill School is a secondary school for girls with a mixed sixth form located in the London Borough of Camden, Borough of Camden in City of London, London, England. In 2013, there were 1,250 students on roll, between the ages of 11 and ...
. She then studied at Liverpool Hope University, graduating in 1999. Hayes played for Arsenal's academy as a
midfielder In the sport of association football, a midfielder takes an Glossary of association football terms#O, outfield position primarily in the middle of the pitch. Midfielders may play an exclusively defensive role, breaking up attacks, and are in t ...
from 1988 to 1996, but an ankle injury while on a ski trip when she was 17 ultimately ended her playing career. With football ruled out, Hayes studied European studies, Spanish, and sociology at Liverpool Hope University College and later read for a master's degree in intelligence and international affairs.


Career

While at Liverpool Hope, Hayes coached the women's football team from 1997 to 1999. In 1999, she moved back to London, helping develop youth players at
Croydon Croydon is a large town in South London, England, south of Charing Cross. Part of the London Borough of Croydon, a Districts of England, local government district of Greater London; it is one of the largest commercial districts in Greater Lond ...
and Crystal Palace. In 2002, she became the manager of the Long Island Lady Riders on
Long Island, New York Long Island is a densely populated continental island in southeastern New York (state), New York state, extending into the Atlantic Ocean. It constitutes a significant share of the New York metropolitan area in both population and land are ...
, becoming the youngest coach in the league. In the USL W-League, she led the team to finish first in the Northeast Division of the Eastern Conference, and was named as the league's coach of the season. The team won their conference semi-final match 3–1 against the New York Magic, before losing 4–2 in the conference championship against the Boston Renegades. She was appointed as the head coach for the Iona Gaels women's team, of Iona College in
New Rochelle, New York New Rochelle ( ; in ) is a Political subdivisions of New York State#City, city in Westchester County, New York, Westchester County, New York (state), New York, United States. It is a suburb of New York City, located approximately from Midtow ...
, on 22 January 2003, where she remained until the end of the 2005 season. She returned to England to become the assistant first team coach for Arsenal Ladies over 3 seasons between 2005 and 2008, during which time the team won 11 major trophies including three Women's Premier League titles, three FA Women's Cups and the UEFA Women's Cup. At the same time, she was also the club's Academy director, overseeing the development of young players. Hayes joined the
Chicago Red Stars Chicago Stars Football Club is an American professional soccer team based in the Chicago metropolitan area that competes in the National Women's Soccer League (NWSL). A founding member of the Women's Professional Soccer (WPS) league as the Chic ...
of
Women's Professional Soccer Women's Professional Soccer (WPS) was the top-level professional women's soccer league in the United States. It began play on March 29, 2009. The league was composed of seven teams for its first two seasons and fielded six teams for the 2011 ...
as a manager on 15 May 2008. After she was sacked in 2010, she took up a technical director role at
Western New York Flash The Western New York Flash (WNY Flash) was an American women's soccer club based in Elma, New York, that most recently competed in the United Women's Soccer league in 2018. They won league championships in four different leagues: the USL W-Leag ...
and advised them on transfers, helping to create a team that won the 2011 Women's Professional Soccer championship. After another stint as a consultant for Washington Freedom, Hayes returned to London and worked for the family business, Covent Garden FX, a currency exchange.


Chelsea

During the mid-season
2012 Summer Olympics The 2012 Summer Olympics, officially the Games of the XXX Olympiad and also known as London 2012, were an international multi-sport event held from 27 July to 12 August 2012 in London, England, United Kingdom. The first event, the ...
break on 14 August 2012, Chelsea hired Hayes as manager for the remainder of the 2012 season following the resignation of Matt Beard to become manager at
Liverpool Liverpool is a port City status in the United Kingdom, city and metropolitan borough in Merseyside, England. It is situated on the eastern side of the River Mersey, Mersey Estuary, near the Irish Sea, north-west of London. With a population ...
. Hayes managed her first match with Chelsea on 18 August 2012 in a 1–0 win at Doncaster Rovers Belles.


2015 season

After narrowly missing out on the 2014 FA WSL 1 title on the final day, Hayes oversaw a huge squad overhaul that bore witness to the addition of several arrivals. Swedish shot-stopper Hedvig Lindahl and promising England centre-half Millie Bright were among the new recruits. Marija Banusic, Gemma Davison and
Niamh Fahey Niamh Fahey ( ; born 13 October 1987) is an Irish professional footballer who plays as a defensive midfielder or centre-back for Women's Super League club Liverpool, which she captains, and formerly the Republic of Ireland national team. She ...
also joined Chelsea, signing from Kristianstads, Liverpool Ladies and Arsenal Ladies respectively. Later on in the season, Hayes won the race for Reading and England forward Fran Kirby for a British record fee. With the agonising memories of final-day defeat still fresh in memory, Hayes guided her side to a historic league and cup double, edging the FA Cup Final thanks to a lone strike from Ji So-yun late on in the first half. Later on in the season, they avenged themselves by winning The FA WSL 1 title, after hammering
Sunderland Sunderland () is a port City status in the United Kingdom, city and metropolitan borough in Tyne and Wear, England. It is a port at the mouth of the River Wear on the North Sea, approximately south-east of Newcastle upon Tyne. It is the most p ...
at home 4–0 to secure the trophy. In the Women's Champions League, Hayes's side reached the last 16 after defeating Glasgow City. After their 2–1 home defeat by VfL Wolfsburg, Hayes criticised
The Football Association The Football Association (the FA) is the Sports governing body, governing body of association football in England and the Crown Dependencies of Jersey, Bailiwick of Guernsey, Guernsey and the Isle of Man. Formed in 1863, it is the oldest footb ...
for poor fixture scheduling, insisting that the competition is "geared to French, German and Swedish teams, and until we change that or listen to clubs like Chelsea we are always going to get knocked out in the early rounds."


2016–17 season

Hayes' side finished second in The FA WSL 1, five points adrift of Champions
Manchester City Manchester City Football Club is a professional association football, football club based in Manchester, England, that competes in the Premier League, the English football league system, top flight of Football in England, English footbal ...
. The Blues also reached the FA Cup Final for the second consecutive year, losing 1–0 to a strong Arsenal side. Chelsea however won the FA WSL Spring Series, an interim edition of the FA WSL. Hayes led the side to first place, finishing on the same points as Manchester City but beating them on goal difference.


2017–18 season

Aided with the addition of new players including Ramona Bachmann, Maren Mjelde, Erin Cuthbert and
Crystal Dunn Crystal Alyssia Soubrier (; born July 3, 1992) is an American professional soccer player for Première Ligue club Paris Saint-Germain and the United States national team. A versatile player, she primarily plays as an attacking midfielder or ...
, Emma Hayes guided her side to finish top, in a reorganised FA WSL1, on goal difference. The team also played the FA Cup competitions and reached the semi-final but were knocked out by Birmingham City in a penalty shoot-out.


2019–20 and 2020–21 seasons

Hayes sought to rebuild the team at the conclusion of the 2017–18 season around new recruits
Sam Kerr Samantha May Kerr (born 10 September 1993) is an Australian professional Association football, soccer player who plays as a striker (association football), striker for Women's Super League club Chelsea F.C. Women, Chelsea, and the Australia ...
, Pernille Harder, Melanie Leupolz, Magda Eriksson, and Ann Katrin Berger, having moved on some key first-team players. The 2019–20 and 2020–21 season saw her team win back-to-back WSL titles in what were record breaking years, following a trophy-less 2018–19 campaign. Given Chelsea's dominance in the 2020–21 season in both Europe and England, some observers hailed them as one of the best teams ever. Hayes became the first woman manager to reach the Champions League final in 12 years. On 16 May, her Chelsea team, also playing their first-ever Champions League final, lost 4–0 to Barcelona Femeni. Hayes won the 2020–21 FA WSL ''Manager of the Season'' award. Two months later, she signed a new long-term contract with Chelsea. In the same year, Hayes was inducted into the FA WSL Hall of Fame. Based on the 2020–21 season, on 17 January 2022, she was adjudged
The Best FIFA Football Coach The Best FIFA Football Coach is an association football award given annually to the men's and women's football coaches who are considered to have performed the best in the previous 12 months. History The selection criteria for the coaches of the ...
, beating off competition from
Lluís Cortés Lluís Cortés (born 10 August 1986) is a Spanish football coach who is the current manager of Saudi Arabia women's national football team. His treble-winning 2020/21 season with Barcelona Femení is widely regarded as one of the greatest se ...
and Sarina Wiegman.


2023–24 season

On 4 November 2023, Chelsea officially announced Hayes would depart after the ongoing season to “pursue a new opportunity outside of the WSL and club football.” Reports in the United States indicated that Hayes was in advanced talks to become the new manager of the United States women's national team. On 14 November 2023, Hayes was named Head Coach of the United States women's national team starting at the conclusion of the WSL season. On 21 January 2024, Hayes became the first woman to win the Football Writers Association Tribute Award in its 42 year history. Chelsea lost to Arsenal 1–0 after extra time at the FA Women's League Cup final. After the match, Hayes was seen to have shoved Arsenal head coach Jonas Eidevall as they shook hands. Hayes claimed it was due to Eidevall's "unacceptable male aggression" on the touchline after an altercation with Erin Cuthbert during the match. Chelsea went on to crash out of the
Women's FA Cup The Women's FA Challenge Cup is the top annual cup tournament for women's clubs in English football. Founded in 1970, it has been named the WFA Cup, FA Women's Cup, and now Women's FA Cup (currently known as the Adobe Women's FA Cup for sponso ...
and
UEFA Women's Champions League The UEFA Women's Champions League, previously called the UEFA Women's Cup (2001–2009), is a European women's association football competition. It involves the top club teams from countries affiliated with the European governing body UEFA. ...
in the semi-final stages but ultimately won a fifth WSL title in a row to send Hayes out on a high.


United States

In November 2023, Hayes was named head coach of the United States women's national team (USWNT) starting at the conclusion of the WSL season. She began her tenure in May 2024 with only two months to prepare for
the Olympics The modern Olympic Games (Olympics; ) are the world's preeminent international sporting events. They feature summer and winter sports competitions in which thousands of athletes from around the world participate in a variety of competiti ...
. On 1 June, in the team's debut under Hayes and the first of four friendlies before the Olympics, the United States won 4–0 against
South Korea South Korea, officially the Republic of Korea (ROK), is a country in East Asia. It constitutes the southern half of the Korea, Korean Peninsula and borders North Korea along the Korean Demilitarized Zone, with the Yellow Sea to the west and t ...
. Despite the short time she had with the team, she took them through an undefeated Olympics run, winning the gold medal game 1–0 against
Brazil Brazil, officially the Federative Republic of Brazil, is the largest country in South America. It is the world's List of countries and dependencies by area, fifth-largest country by area and the List of countries and dependencies by population ...
on 10 August. The team went 6–0 and scored its opponents 12–2 at the tournament. On 28 October, she was awarded the inaugural Women's Johan Cruyff Trophy as the best coach in the women's game. Before the next major tournament cycle, Hayes introduced the "WNT Way", a plan to develop the women's game in the United States through a unique "female lens". Hayes saw her first loss with the USWNT on 26 February 2025, dropping 2–1 to
Japan Japan is an island country in East Asia. Located in the Pacific Ocean off the northeast coast of the Asia, Asian mainland, it is bordered on the west by the Sea of Japan and extends from the Sea of Okhotsk in the north to the East China Sea ...
at the
2025 SheBelieves Cup The 2025 SheBelieves Cup, named the 2025 SheBelieves Cup Presented by Visa for sponsorship reasons, was the tenth edition of the SheBelieves Cup, an invitational Women's association football, women's soccer tournament held in the United States. Fe ...
. She has broadened the USWNT player pool during her tenure, giving 17 players their USWNT debuts in her first 20 games, the most by a new manager since the early days of the program.


Personal life

In 2018, Hayes was pregnant with twins, but lost one of them 28 weeks in. She gave birth to the surviving twin on 17 May 2018. Hayes credits Vic Akers, former
Arsenal W.F.C. Arsenal Women Football Club, commonly referred to as just Arsenal, is an English professional women's association football, women's football club based in London Borough of Islington, Islington, London, England. The club plays in the FA Women' ...
manager under whom she was part of the backroom staff when they won an unprecedented quadruple in the 2006–07 season, for being a "massive" influence on her career. Speaking of her experience coaching in the United States she said though she was born in England, she was "definitely made in America." In 2023, Hayes co-wrote a book, ''Kill The Unicorn'', which discusses high-performance management and argues that the perception of a single great leader is a myth. Chelsea forward Fran Kirby, who suffered from severe depression after the loss of her mother early in her life and from a career-threatening illness in her late 20s, is particularly close to Hayes. Speaking of Hayes's positive influence in her life she said, "Emma's been incredible. She's been my rock; the person who made sure I was protected from everything." Former Chelsea and England player, Karen Carney, also praised Hayes for being there when she felt the most vulnerable and isolated. Hayes was appointed
Member of the Order of the British Empire The Most Excellent Order of the British Empire is a British order of chivalry, rewarding valuable service in a wide range of useful activities. It comprises five classes of awards across both civil and military divisions, the most senior two o ...
(MBE) in the
2016 Birthday Honours The 2016 Queen's Birthday Honours are appointments by some of the 16 Commonwealth realms of Queen Elizabeth II to various orders and honours to reward and highlight good works by citizens of those countries. The Birthday Honours are awarded as p ...
, and was appointed Officer of the Order of the British Empire (OBE) in the
2022 New Year Honours The 2022 New Year Honours are appointments by some of the 15 Commonwealth realms to various orders and honours to recognise and reward good works by citizens of those countries. The New Year Honours are awarded as part of the New Year celebratio ...
, both for services to association football. She is a
Tottenham Hotspur Tottenham Hotspur Football Club, commonly referred to as simply Tottenham (, , , ) or Spurs, is a professional Association football, football club based in Tottenham, North London, England. The club itself has stated that it should always ...
fan.


Managerial statistics

All competitive league, cup and international games are counted.


Honours

Chelsea Women *
FA Women's Super League The Women's Super League (WSL), also known as the Barclays Women's Super League for sponsorship reasons, and formerly the FA WSL, is a professional association football league and the highest level of women's football in England. Currently oper ...
:
2015 2015 was designated by the United Nations as: * International Year of Light * International Year of Soil __TOC__ Events January * January 1 – Lithuania officially adopts the euro as its currency, replacing the litas, and becomes ...
, 2017–18, 2019–20, 2020–21, 2021–22, 2022–23, 2023–24 (7) * FA WSL Spring Series:
2017 2017 was designated as the International Year of Sustainable Tourism for Development by the United Nations General Assembly. Events January * January 1 – Istanbul nightclub shooting: A gunman dressed as Santa Claus opens fire at the ...
*
Women's FA Cup The Women's FA Challenge Cup is the top annual cup tournament for women's clubs in English football. Founded in 1970, it has been named the WFA Cup, FA Women's Cup, and now Women's FA Cup (currently known as the Adobe Women's FA Cup for sponso ...
: 2014–15, 2017–18, 2020–21, 2021–22, 2022–23 (5) *
FA Women's League Cup The Women's League Cup, also known as the Subway Women's League Cup due to sponsorship reasons, is a league cup competition in English women's association football. The competition was originally open to the eight teams in the FA WSL, but since t ...
: 2019–20, 2020–21(2) *
Women's FA Community Shield The Women's FA Community Shield was an association football competition in England. It was a national super cup, and the equivalent of the FA Community Shield in male football. It was the first competitive match of the football season. The match ...
:
2020 The year 2020 was heavily defined by the COVID-19 pandemic, which led to global Social impact of the COVID-19 pandemic, social and Economic impact of the COVID-19 pandemic, economic disruption, mass cancellations and postponements of even ...
* UEFA Women’s Champions League runner up: 2020–21 United States *
Summer Olympic Games The Summer Olympic Games, also known as the Summer Olympics or the Games of the Olympiad, is a major international multi-sport event normally held once every four years. The 1896 Summer Olympics, inaugural Games took place in 1896 in Athens, ...
gold medal:
2024 The year saw the list of ongoing armed conflicts, continuation of major armed conflicts, including the Russian invasion of Ukraine, the Myanmar civil war (2021–present), Myanmar civil war, the Sudanese civil war (2023–present), Sudane ...
Individual * FA WSL Manager of the Season: 2015, 2018, 2020, 2021, 2022, 2023 *LMA WSL Manager of the Season: 2017–18, 2019–20, 2020–21, 2021–22, 2022–23 *FA WSL Manager of the Month: October 2019, January 2020, February 2020, January 2021, March 2022, November 2022, January 2024 * Women's Super League Hall of Fame: 2021 *
The Best FIFA Football Coach The Best FIFA Football Coach is an association football award given annually to the men's and women's football coaches who are considered to have performed the best in the previous 12 months. History The selection criteria for the coaches of the ...
:
2021 Like the year 2020, 2021 was also heavily defined by the COVID-19 pandemic, due to the emergence of multiple Variants of SARS-CoV-2, COVID-19 variants. The major global rollout of COVID-19 vaccines, which began at the end of 2020, continued ...
* FWA Tribute Award: 2024 * Women's Johan Cruyff Trophy: 2024 * IFFHS World's Best Woman National Coach: 2024 Orders * Officer of the
Order of the British Empire The Most Excellent Order of the British Empire is a British order of chivalry, rewarding valuable service in a wide range of useful activities. It comprises five classes of awards across both civil and military divisions, the most senior two o ...
(OBE):
2022 The year began with another wave in the COVID-19 pandemic, with SARS-CoV-2 Omicron variant, Omicron spreading rapidly and becoming the dominant variant of the SARS-CoV-2 virus worldwide. Tracking a decrease in cases and deaths, 2022 saw ...
* Member of the Order of the British Empire (MBE):
2016 2016 was designated as: * International Year of Pulses by the sixty-eighth session of the United Nations General Assembly. * International Year of Global Understanding (IYGU) by the International Council for Science (ICSU), the Internationa ...


References


External links


Iona coaching profile

Arsenal coaching profile

U.S. Soccer coaching profile
{{DEFAULTSORT:Hayes, Emma 1976 births Living people Arsenal W.F.C. non-playing staff People from Camden Town Sportspeople from the London Borough of Camden Alumni of Liverpool Hope University Expatriate soccer coaches in the United States Women's Super League managers English women's football managers Officers of the Order of the British Empire Chelsea F.C. Women managers Chicago Red Stars head coaches Women's Professional Soccer coaches WSL Hall of Fame inductees Iona Gaels women's soccer coaches English expatriate football managers English expatriate sportspeople in the United States USL W-League (1995–2015) coaches Female association football managers United States women's national soccer team managers Coaches at the 2024 Summer Olympics Olympic coaches for the United States