An electronic receipt or e-receipt is a
receipt
A receipt (also known as a packing list, packing slip, packaging slip, (delivery) docket, shipping list, delivery list, bill of the parcel, Manifest (transportation), manifest, or customer receipt) is a document acknowledging that something h ...
of any product or service that was purchased, stored in electronic form.
Implementation
Digital receipts are normally sent via e-mail or via an app or via a scan of a QR-code that is displayed on a screen (cash register or payment terminal). Unlike paper receipts, e-receipts are used to reduce paper usage. These e-receipts are used to inform the customer of rebates and discounts. Another important purpose is to use the digital receipts as marketing instrument. Another reason for the use of e-receipts is
business intelligence
Business intelligence (BI) consists of strategies, methodologies, and technologies used by enterprises for data analysis and management of business information. Common functions of BI technologies include Financial reporting, reporting, online an ...
. Through the usage of these e-receipts, companies can track their customers easier in terms of purchases, which supports the business intelligence. Through this companies can adapt their marketing campaign towards the customers. The e-receipt helps to connect customers to their in-store purchases. Merchants can issue E-receipts using own mechanisms or use external services specialized on electronic payments.
Possible ways of distributing the email receipts may be to send an
e-mail
Electronic mail (usually shortened to email; alternatively hyphenated e-mail) is a method of transmitting and receiving Digital media, digital messages using electronics, electronic devices over a computer network. It was conceived in the ...
, an
app, a
website
A website (also written as a web site) is any web page whose content is identified by a common domain name and is published on at least one web server. Websites are typically dedicated to a particular topic or purpose, such as news, educatio ...
/
web app
A web application (or web app) is application software that is created with World Wide Web, web technologies and runs via a web browser. Web applications emerged during the late 1990s and allowed for the server to Dynamic web page, dynamically ...
, a QR-code or a
BLE transmit on mobile. The general idea of the e-receipt remains the same, there are only different ways of distribution. There are many different companies that already offer their customers e-receipts. In the following part these different companies and technologies are compared and their pros and cons are discussed.
Mandates
In January 2019, a California assemblyman introduced a proposed bill that would prohibit businesses from issuing customers paper receipts unless they explicitly request one.
See also
*
Electronic billing
Electronic billing or electronic bill payment and presentment, is when a seller such as company, organization, or group sends its bills or invoices over the internet, and customers pay the bills electronically. This replaces the traditional meth ...
*
Electronic invoicing
Electronic invoicing (also called e-invoicing or einvoicing) is a form of electronic billing. E-invoicing includes a number of different technologies and entry options and is usually used as an umbrella term to describe any method by which a do ...
*
Electronic ticket
An electronic ticket is a method of ticket entry, processing, and marketing for companies in the airline, railways and other transport and entertainment industries.
Airline ticket
E-tickets in the airline industry were devised in about 1994, an ...
References
{{reflist
Electronic documents
Electronic trading systems
Accounting source documents