Document composition is the process of creating documents which meet the needs of a business, to help them fulfill their
business requirements
Business requirements, also known as stakeholder requirements specifications (StRS), describe the characteristics of a proposed system from the viewpoint of the system's end user like a CONOPS. Products, systems, software, and processes are w ...
. Document composition is primarily used by organizations to communicate with their customers, and plays a vital role in
customer relationship management
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
CRM systems compile data from a r ...
. It is often a subdivision of a company's
customer communications management department. Document composition software permits the creation, printing, and distribution of documents in a way that gives consistency and aesthetics which enhance the corporation's image.
See also
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Document automation
Document automation (also known as document assembly or document management) is the design of systems and workflows that assist in the creation of electronic documents. These include logic-based systems that use segments of pre-existing text and/ ...
References
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Customer relationship management software