Dubai National Air Travel Agency () (commonly known as dnata) is an Emirati airport services provider which provides

aircraft ground handling In aviation, aircraft ground handling or ground operations defines the servicing of an aircraft while it is on the ground and (usually) parked at a Gate (airport), terminal gate of an airport. Overview Many airlines subcontract ground hand ...

cargo In transportation, cargo refers to goods transported by land, water or air, while freight refers to its conveyance. In economics, freight refers to goods transported at a freight rate for commercial gain. The term cargo is also used in cas ...

, travel, and flight catering services across five

continent A continent is any of several large geographical regions. Continents are generally identified by convention (norm), convention rather than any strict criteria. A continent could be a single large landmass, a part of a very large landmass, as ...

History

The company dnata was established 1959 in

Dubai Dubai (Help:IPA/English, /duːˈbaɪ/ Help:Pronunciation respelling key, ''doo-BYE''; Modern Standard Arabic, Modern Standard Arabic: ; Emirati Arabic, Emirati Arabic: , Romanization of Arabic, romanized: Help:IPA/English, /diˈbej/) is the Lis ...

with five employees. The name originates as an acronym for Dubai National Air Travel Agency. The company has grown significantly with the first international expansion seen in 1993. In 2008, the company acquired a 23 percent share in the travel company Hogg Robinson Group (HRG) and a 49 percent share of the global outsource provider Mind Pearl. In 2010, dnata acquired Alpha Flight Limited, expanding the company to cover 62 airports in 12 countries. The next year, the company opened offices in

India India, officially the Republic of India, is a country in South Asia. It is the List of countries and dependencies by area, seventh-largest country by area; the List of countries by population (United Nations), most populous country since ...

, offering air travel, hotel, and visa services for travellers between India and Dubai. In 2015, dnata acquired RM Ground Services in

Brazil Brazil, officially the Federative Republic of Brazil, is the largest country in South America. It is the world's List of countries and dependencies by area, fifth-largest country by area and the List of countries and dependencies by population ...

. The acquisition allowed dnata to provide international airports with outsourced

transport, and

airline meal An airline meal, airline food, or in-flight meal is a meal served to passengers on board a commercial airliner. These meals are prepared by specialist airline catering services and are normally served to passengers using an airline service tro ...

catering. In February 2018, dnata co-founded the Airline Catering Association, which is based in

Brussels Brussels, officially the Brussels-Capital Region, (All text and all but one graphic show the English name as Brussels-Capital Region.) is a Communities, regions and language areas of Belgium#Regions, region of Belgium comprising #Municipalit ...

Belgium Belgium, officially the Kingdom of Belgium, is a country in Northwestern Europe. Situated in a coastal lowland region known as the Low Countries, it is bordered by the Netherlands to the north, Germany to the east, Luxembourg to the southeas ...

Controversy

In 2019, a dnata employee and others were arrested while they were taking drugs off a plane at

Sydney Airport Sydney Kingsford Smith Airport — colloquially Kingsford Smith Airport, Sydney Airport or Mascot Airport — is an international airport serving Sydney, New South Wales, Australia, south of the Sydney central business district, in the subu ...

. AFP and Border Force officers swooped and arrested them. In 2021, six dnata baggage handlers and other people were arrested after they planned to bring drugs into Sydney Airport.

Ground handling

In 2018 the company dnata employed over 41,000 people who provided services for 129 airports in 84 countries on six continents. The customer base of dnata consisted of more than 300 airlines and annual revenue amounted to USD 3.6 billion. *

Germany Germany, officially the Federal Republic of Germany, is a country in Central Europe. It lies between the Baltic Sea and the North Sea to the north and the Alps to the south. Its sixteen States of Germany, constituent states have a total popu ...

Cologne Cologne ( ; ; ) is the largest city of the States of Germany, German state of North Rhine-Westphalia and the List of cities in Germany by population, fourth-most populous city of Germany with nearly 1.1 million inhabitants in the city pr ...

Australia Australia, officially the Commonwealth of Australia, is a country comprising mainland Australia, the mainland of the Australia (continent), Australian continent, the island of Tasmania and list of islands of Australia, numerous smaller isl ...

Adelaide Adelaide ( , ; ) is the list of Australian capital cities, capital and most populous city of South Australia, as well as the list of cities in Australia by population, fifth-most populous city in Australia. The name "Adelaide" may refer to ei ...

, Darwin,

Melbourne Melbourne ( , ; Boonwurrung language, Boonwurrung/ or ) is the List of Australian capital cities, capital and List of cities in Australia by population, most populous city of the States and territories of Australia, Australian state of Victori ...

Brisbane Brisbane ( ; ) is the List of Australian capital cities, capital and largest city of the States and territories of Australia, state of Queensland and the list of cities in Australia by population, third-most populous city in Australia, with a ...

Perth Perth () is the list of Australian capital cities, capital city of Western Australia. It is the list of cities in Australia by population, fourth-most-populous city in Australia, with a population of over 2.3 million within Greater Perth . The ...

, and

Sydney Sydney is the capital city of the States and territories of Australia, state of New South Wales and the List of cities in Australia by population, most populous city in Australia. Located on Australia's east coast, the metropolis surrounds Syd ...

(formerly a joint venture with Toll Holdings) *

Aracaju Aracaju () is the capital of the state of Sergipe, Brazil, located in the northeastern part of the country on the coast, about 350 km (217 mi) north of Salvador, Bahia, Salvador. According to the 2020 estimate, the city has 664,908 inha ...

Belém Belém (; Portuguese for Bethlehem; initially called Nossa Senhora de Belém do Grão-Pará, in English Our Lady of Bethlehem of Great Pará), often called Belém of Pará, is the capital and largest city of the state of Pará in the north of B ...

Brasília Brasília ( ; ) is the capital city, capital of Brazil and Federal District (Brazil), Federal District. Located in the Brazilian highlands in the country's Central-West Region, Brazil, Central-West region, it was founded by President Juscelino ...

, Boa Vista,

Campina Grande Campina Grande is the second most populous Brazilian city in the State of Paraíba after João Pessoa, Paraíba, João Pessoa, the capital. It is considered to be the most important city of the Northeastern Brazilian subregion called ''agreste''. ...

Curitiba Curitiba () is the capital and largest city in the state of Paraná (state), Paraná in Southern Brazil. The city's population was 1,773,718 , making it the List of cities in Brazil by population, eighth most populous city in Brazil and the larg ...

Florianópolis Florianópolis () is the capital and second largest city of the state of Santa Catarina (state), Santa Catarina, in the South Region, Brazil, South region of Brazil. The city encompasses Santa Catarina Island and surrounding small islands, as we ...

Fortaleza Fortaleza ( ; ; ) is the state capital of Ceará, located in Northeast Region, Brazil, Northeastern Brazil. It is Brazil's 4th largest city—Fortaleza surpassed Salvador, Bahia, Salvador in 2022 census with a population of slightly over 2.4 mi ...

Ilhéus Ilhéus () is a major city located in the southern coastal region of Bahia, Brazil, 211 km south of Salvador, Brazil, Salvador, the state's capital. The city was founded in 1534 as Vila de São Jorge dos Ilhéus and is known as one of the mos ...

, Juazeiro do Norte, Joao Pessoa,

Manaus Manaus () is the List of capitals of subdivisions of Brazil, capital and largest city of the States of Brazil, Brazilian state of Amazonas (Brazilian state), Amazonas. It is the List of largest cities in Brazil, seventh-largest city in Brazil, w ...

Macapá Macapá () is a city in Brazil with a population of 512,902 (2020 estimate), and is the capital of Amapá state in the country's North Region, Brazil, North Region, located on the northern channel of the Amazon Delta near its mouth on the Atlant ...

Maceió Maceió (), formerly anglicised as Maceio, is the capital and the largest city of the coastal state of Alagoas, Brazil. The name "Maceió" is an Indigenous term for a Spring (hydrology), spring. Most maceiós flow to the sea, but some get trapped ...

, Natal, Petrolina,

Porto Alegre Porto Alegre (, ; , ; ) is the capital and largest city of the Brazilian Federative units of Brazil, state of Rio Grande do Sul. Its population of roughly 1.4 million inhabitants (2022) makes it the List of largest cities in Brazil, 11th-most p ...

Porto Seguro Porto Seguro (, Safe Harbor in English), is a city located in the far south of Bahia, Brazil. The city has an estimated population of 150,658 (2020), covers , and has a population density of 52.7 residents per square kilometer. The area that inc ...

Recife Recife ( , ) is the Federative units of Brazil, state capital of Pernambuco, Brazil, on the northeastern Atlantic Ocean, Atlantic coast of South America. It is the largest urban area within both the North Region, Brazil, North and the Northeast R ...

Rio de Janeiro Rio de Janeiro, or simply Rio, is the capital of the Rio de Janeiro (state), state of Rio de Janeiro. It is the List of cities in Brazil by population, second-most-populous city in Brazil (after São Paulo) and the Largest cities in the America ...

, São Luis, Salvador, Santarém, São Paulo-Campinas, São Paulo-Guarulhos and

Teresina Teresina is the capital and most populous municipality in the Brazilian state of Piauí. Being located in north-central Piauí 366 km from the coast, it is the only capital in the Brazilian Northeast that is not located on the shores of th ...

Canada Canada is a country in North America. Its Provinces and territories of Canada, ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, making it the world's List of coun ...

Toronto Toronto ( , locally pronounced or ) is the List of the largest municipalities in Canada by population, most populous city in Canada. It is the capital city of the Provinces and territories of Canada, Canadian province of Ontario. With a p ...

(joint venture with GTA: dnata GTA) *

China China, officially the People's Republic of China (PRC), is a country in East Asia. With population of China, a population exceeding 1.4 billion, it is the list of countries by population (United Nations), second-most populous country after ...

Guangzhou Guangzhou, Chinese postal romanization, previously romanized as Canton or Kwangchow, is the Capital city, capital and largest city of Guangdong Provinces of China, province in South China, southern China. Located on the Pearl River about nor ...

and

Xi'an Xi'an is the list of capitals in China, capital of the Chinese province of Shaanxi. A sub-provincial city on the Guanzhong plain, the city is the third-most populous city in Western China after Chongqing and Chengdu, as well as the most populou ...

Czech Republic The Czech Republic, also known as Czechia, and historically known as Bohemia, is a landlocked country in Central Europe. The country is bordered by Austria to the south, Germany to the west, Poland to the northeast, and Slovakia to the south ...

Prague Prague ( ; ) is the capital and List of cities and towns in the Czech Republic, largest city of the Czech Republic and the historical capital of Bohemia. Prague, located on the Vltava River, has a population of about 1.4 million, while its P ...

Ireland Ireland (, ; ; Ulster Scots dialect, Ulster-Scots: ) is an island in the North Atlantic Ocean, in Northwestern Europe. Geopolitically, the island is divided between the Republic of Ireland (officially Names of the Irish state, named Irelan ...

Dublin Dublin is the capital and largest city of Republic of Ireland, Ireland. Situated on Dublin Bay at the mouth of the River Liffey, it is in the Provinces of Ireland, province of Leinster, and is bordered on the south by the Dublin Mountains, pa ...

Italy Italy, officially the Italian Republic, is a country in Southern Europe, Southern and Western Europe, Western Europe. It consists of Italian Peninsula, a peninsula that extends into the Mediterranean Sea, with the Alps on its northern land b ...

: Milan Linate, Milan Malpensa (joint venture with Airport Handling),

Trapani Trapani ( ; ; ) is a city and municipality (''comune'') with 54,887 inhabitants, on the west coast of Sicily, in Italy. It is the capital of the Province of Trapani. Founded by Elymians, the city is still an important fishing port and the mai ...

Iraq Iraq, officially the Republic of Iraq, is a country in West Asia. It is bordered by Saudi Arabia to Iraq–Saudi Arabia border, the south, Turkey to Iraq–Turkey border, the north, Iran to Iran–Iraq border, the east, the Persian Gulf and ...

Erbil Erbil (, ; , ), also called Hawler (, ), is the capital and most populated city in the Kurdistan Region of Iraq. The city is the capital of the Erbil Governorate. Human settlement at Erbil may be dated back to the 5th millennium BC. At the h ...

The Netherlands , Terminology of the Low Countries, informally Holland, is a country in Northwestern Europe, with Caribbean Netherlands, overseas territories in the Caribbean. It is the largest of the four constituent countries of the Kingdom of the Nether ...

Amsterdam Amsterdam ( , ; ; ) is the capital of the Netherlands, capital and Municipalities of the Netherlands, largest city of the Kingdom of the Netherlands. It has a population of 933,680 in June 2024 within the city proper, 1,457,018 in the City Re ...

Pakistan Pakistan, officially the Islamic Republic of Pakistan, is a country in South Asia. It is the List of countries and dependencies by population, fifth-most populous country, with a population of over 241.5 million, having the Islam by country# ...

Karachi Karachi is the capital city of the Administrative units of Pakistan, province of Sindh, Pakistan. It is the List of cities in Pakistan by population, largest city in Pakistan and 12th List of largest cities, largest in the world, with a popul ...

Islamabad Islamabad (; , ; ) is the capital city of Pakistan. It is the country's tenth-most populous city with a population of over 1.1 million and is federally administered by the Pakistani government as part of the Islamabad Capital Territory. Bu ...

Peshawar Peshawar is the capital and List of cities in Khyber Pakhtunkhwa by population, largest city of the Administrative units of Pakistan, Pakistani province of Khyber Pakhtunkhwa. It is the sixth most populous city of Pakistan, with a district p ...

Lahore Lahore ( ; ; ) is the capital and largest city of the Administrative units of Pakistan, Pakistani province of Punjab, Pakistan, Punjab. It is the List of cities in Pakistan by population, second-largest city in Pakistan, after Karachi, and ...

Faisalabad Faisalabad, formerly known as Lyallpur, is the List of cities in Punjab, Pakistan by population, second-largest city and primary List of cities in Punjab, Pakistan by population, industrial center of the Pakistani province of Punjab, Pakistan ...

Multan Multan is the List of cities in Punjab, Pakistan by population, fifth-most populous city in the Punjab, Pakistan, Punjab province of Pakistan. Located along the eastern bank of the Chenab River, it is the List of cities in Pakistan by populatio ...

, and

Quetta Quetta is the capital and largest city of the Pakistani province of Balochistan. It is the ninth largest city in Pakistan, with an estimated population of over 1.6 million in 2024. It is situated in the south-west of the country, lying in a ...

(joint venture with Gerrys: Gerrys dnata) *

Philippines The Philippines, officially the Republic of the Philippines, is an Archipelagic state, archipelagic country in Southeast Asia. Located in the western Pacific Ocean, it consists of List of islands of the Philippines, 7,641 islands, with a tot ...

Manila Manila, officially the City of Manila, is the Capital of the Philippines, capital and second-most populous city of the Philippines after Quezon City, with a population of 1,846,513 people in 2020. Located on the eastern shore of Manila Bay on ...

, Clark and

Cebu Cebu ( ; ), officially the Province of Cebu (; ), is a province of the Philippines located in the Central Visayas region, and consists of a main island and 167 surrounding islands and islets. The coastal zone of Cebu is identified as a ...

Romania Romania is a country located at the crossroads of Central Europe, Central, Eastern Europe, Eastern and Southeast Europe. It borders Ukraine to the north and east, Hungary to the west, Serbia to the southwest, Bulgaria to the south, Moldova to ...

Bucharest Bucharest ( , ; ) is the capital and largest city of Romania. The metropolis stands on the River Dâmbovița (river), Dâmbovița in south-eastern Romania. Its population is officially estimated at 1.76 million residents within a greater Buc ...

Singapore Singapore, officially the Republic of Singapore, is an island country and city-state in Southeast Asia. The country's territory comprises one main island, 63 satellite islands and islets, and one outlying islet. It is about one degree ...

: Singapore Changi *

South Sudan South Sudan (), officially the Republic of South Sudan, is a landlocked country in East Africa. It is bordered on the north by Sudan; on the east by Ethiopia; on the south by the Democratic Republic of the Congo, Uganda and Kenya; and on the ...

Juba Juba is the capital and largest city of South Sudan. The city is situated on the White Nile and also serves as the capital of the Central Equatoria, Central Equatoria State. It is the most recently declared national capital and had a populatio ...

Switzerland Switzerland, officially the Swiss Confederation, is a landlocked country located in west-central Europe. It is bordered by Italy to the south, France to the west, Germany to the north, and Austria and Liechtenstein to the east. Switzerland ...

Geneva Geneva ( , ; ) ; ; . is the List of cities in Switzerland, second-most populous city in Switzerland and the most populous in French-speaking Romandy. Situated in the southwest of the country, where the Rhône exits Lake Geneva, it is the ca ...

and

Zurich Zurich (; ) is the list of cities in Switzerland, largest city in Switzerland and the capital of the canton of Zurich. It is in north-central Switzerland, at the northwestern tip of Lake Zurich. , the municipality had 448,664 inhabitants. The ...

United Kingdom The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom (UK) or Britain, is a country in Northwestern Europe, off the coast of European mainland, the continental mainland. It comprises England, Scotlan ...

: London Heathrow,

Manchester Manchester () is a city and the metropolitan borough of Greater Manchester, England. It had an estimated population of in . Greater Manchester is the third-most populous metropolitan area in the United Kingdom, with a population of 2.92&nbs ...

Gatwick Gatwick Airport , also known as London Gatwick Airport (), is the secondary international airport serving London, West Sussex and Surrey. It is located near Crawley in West Sussex, south of Central London. In 2024, Gatwick was the second-bu ...

Edinburgh Edinburgh is the capital city of Scotland and one of its 32 Council areas of Scotland, council areas. The city is located in southeast Scotland and is bounded to the north by the Firth of Forth and to the south by the Pentland Hills. Edinburgh ...

Birmingham Birmingham ( ) is a City status in the United Kingdom, city and metropolitan borough in the metropolitan county of West Midlands (county), West Midlands, within the wider West Midlands (region), West Midlands region, in England. It is the Lis ...

Glasgow Glasgow is the Cities of Scotland, most populous city in Scotland, located on the banks of the River Clyde in Strathclyde, west central Scotland. It is the List of cities in the United Kingdom, third-most-populous city in the United Kingdom ...

East Midlands The East Midlands is one of nine official regions of England. It comprises the eastern half of the area traditionally known as the Midlands. It consists of Derbyshire, Leicestershire, Lincolnshire (except for North Lincolnshire and North East ...

and

Newcastle Newcastle usually refers to: *Newcastle upon Tyne, a city and metropolitan borough in Tyne and Wear, England, United Kingdom *Newcastle-under-Lyme, a town in Staffordshire, England, United Kingdom *Newcastle, New South Wales, a metropolitan area ...

United States The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic of 50 U.S. state, states and a federal capital district, Washington, D.C. The 48 ...

Atlanta Atlanta ( ) is the List of capitals in the United States, capital and List of municipalities in Georgia (U.S. state), most populous city in the U.S. state of Georgia (U.S. state), Georgia. It is the county seat, seat of Fulton County, Georg ...

Austin Austin refers to: Common meanings * Austin, Texas, United States, a city * Austin (given name), a list of people and fictional characters * Austin (surname), a list of people and fictional characters * Austin Motor Company, a British car manufac ...

Boston Boston is the capital and most populous city in the Commonwealth (U.S. state), Commonwealth of Massachusetts in the United States. The city serves as the cultural and Financial centre, financial center of New England, a region of the Northeas ...

, Chicago O'Hare, Dallas/Ft. Worth,

Detroit Detroit ( , ) is the List of municipalities in Michigan, most populous city in the U.S. state of Michigan. It is situated on the bank of the Detroit River across from Windsor, Ontario. It had a population of 639,111 at the 2020 United State ...

El Paso El Paso (; ; or ) is a city in and the county seat of El Paso County, Texas, United States. The 2020 United States census, 2020 population of the city from the United States Census Bureau, U.S. Census Bureau was 678,815, making it the List of ...

Grand Rapids Grand Rapids is the largest city and county seat of Kent County, Michigan, United States. With a population of 198,917 at the 2020 United States census, 2020 census and estimated at 200,117 in 2024, Grand Rapids is the List of municipalities ...

Houston Houston ( ) is the List of cities in Texas by population, most populous city in the U.S. state of Texas and in the Southern United States. Located in Southeast Texas near Galveston Bay and the Gulf of Mexico, it is the county seat, seat of ...

Indianapolis Indianapolis ( ), colloquially known as Indy, is the List of capitals in the United States, capital and List of municipalities in Indiana, most populous city of the U.S. state of Indiana and the county seat of Marion County, Indiana, Marion ...

, Laredo,

Los Angeles Los Angeles, often referred to by its initials L.A., is the List of municipalities in California, most populous city in the U.S. state of California, and the commercial, Financial District, Los Angeles, financial, and Culture of Los Angeles, ...

, Lubbock, McAllen,

Milwaukee Milwaukee is the List of cities in Wisconsin, most populous city in the U.S. state of Wisconsin. Located on the western shore of Lake Michigan, it is the List of United States cities by population, 31st-most populous city in the United States ...

, Newark,

New York New York most commonly refers to: * New York (state), a state in the northeastern United States * New York City, the most populous city in the United States, located in the state of New York New York may also refer to: Places United Kingdom * ...

Orlando Orlando commonly refers to: * Orlando, Florida, a city in the United States Orlando may also refer to: People * Orlando (given name), a masculine name, includes a list of people with the name * Orlando (surname), includes a list of people wit ...

Philadelphia Philadelphia ( ), colloquially referred to as Philly, is the List of municipalities in Pennsylvania, most populous city in the U.S. state of Pennsylvania and the List of United States cities by population, sixth-most populous city in the Unit ...

San Diego San Diego ( , ) is a city on the Pacific coast of Southern California, adjacent to the Mexico–United States border. With a population of over 1.4 million, it is the List of United States cities by population, eighth-most populous city in t ...

San Francisco San Francisco, officially the City and County of San Francisco, is a commercial, Financial District, San Francisco, financial, and Culture of San Francisco, cultural center of Northern California. With a population of 827,526 residents as of ...

, Sanford,

Tampa Tampa ( ) is a city on the Gulf Coast of the United States, Gulf Coast of the U.S. state of Florida. Tampa's borders include the north shore of Tampa Bay and the east shore of Old Tampa Bay. Tampa is the largest city in the Tampa Bay area and t ...

, Washington Dulles and Wichita

IT services

Mercator has been the

information technology Information technology (IT) is a set of related fields within information and communications technology (ICT), that encompass computer systems, software, programming languages, data processing, data and information processing, and storage. Inf ...

arm of dnata providing technology and services to the aviation industry worldwide. In 2014

Warburg Pincus Warburg Pincus LLC is a global private equity firm, headquartered in New York City, with offices in the United States, Europe, Brazil, China, Southeast Asia and India. Warburg has been a private equity investor since 1966. As of April 2024 the f ...

, a private equity firm, acquired the majority stake of Mercator and merged it with Accelya in 2017. The combined company operating under the Accelya brand has 2,800 employees and serves 400 clients worldwide.

Cargo

Functioning as the cargo handling operator for the

Dubai International Airport Cargo Gateway Dubai International Airport Cargo Gateway, formerly Dubai Cargo Village, is an air cargo management facility located adjacent to the Dubai International Airport in Al Garhoud, Dubai, UAE. It is owned by the Dubai Airports Company. A similar facility ...

, cargo services are provided both regionally and internationally at their overseas airports, handling over 3 million tons of cargo annually. In 1991, the online communication portal Calogi was set up for the cargo industry. The first of its kind in the region, the portal allowed airlines, shippers,

freight forwarder A freight forwarder or forwarding agent is a person or a company who co-ordinates and organizes the movement of shipments on behalf of a shipper (party that arranges an item for shipment) by liaising with carriers (party that transports goods) ...

s, and ground handling agents to conduct business anywhere in the world.

Travel

dnata Travel provides assistance in the areas of corporate and government travel, luxury holidays, events, groups and incentives, retail and marine travel. There are 202 locations across the GCC with operational presence in

Afghanistan Afghanistan, officially the Islamic Emirate of Afghanistan, is a landlocked country located at the crossroads of Central Asia and South Asia. It is bordered by Pakistan to the Durand Line, east and south, Iran to the Afghanistan–Iran borde ...

Bahrain Bahrain, officially the Kingdom of Bahrain, is an island country in West Asia. Situated on the Persian Gulf, it comprises a small archipelago of 50 natural islands and an additional 33 artificial islands, centered on Bahrain Island, which mak ...

Oman Oman, officially the Sultanate of Oman, is a country located on the southeastern coast of the Arabian Peninsula in West Asia and the Middle East. It shares land borders with Saudi Arabia, the United Arab Emirates, and Yemen. Oman’s coastline ...

Qatar Qatar, officially the State of Qatar, is a country in West Asia. It occupies the Geography of Qatar, Qatar Peninsula on the northeastern coast of the Arabian Peninsula in the Middle East; it shares Qatar–Saudi Arabia border, its sole land b ...

Kuwait Kuwait, officially the State of Kuwait, is a country in West Asia and the geopolitical region known as the Middle East. It is situated in the northern edge of the Arabian Peninsula at the head of the Persian Gulf, bordering Iraq to Iraq–Kuwait ...

and the

Kingdom of Saudi Arabia Saudi Arabia, officially the Kingdom of Saudi Arabia (KSA), is a country in West Asia. Located in the centre of the Middle East, it covers the bulk of the Arabian Peninsula and has a land area of about , making it the List of Asian countries ...

. dnata Travel is also the regional managing partner for the Hogg Robinson Group in the Middle East and West Asia. In the United Kingdom dnata Travel owns and operates a number of travel brands these include the Gold Medal Travel Group which includes Pure Luxury, Cruise Plus and Incredible Journey's these brands operate in the business-to-business market selling through travel agencies across the UK. Selling directly to consumers dnata Travel own and operate the Travelbag, Travel Republic and Netflights brands.

Flight catering

Through the acquisition of Alpha Flight Limited in 2010, dnata operates an international flight catering service across 62 airports and 12 countries. With an annual turnover of £360 million STG ( AED2.3 billion) in 2010, the company serves 120,000 meals on a daily basis.

Travel Republic

Travel Republic Limited is an online travel agency founded in the

and launched in 2003. Travel Republic is owned by the air services provider, dnata World Travel, which is a part of the

Emirates Group The Emirates Group () is a state-owned Dubai-based international aviation holding company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai International Airport. The Emirates Group comprises dnata, an aviation services company ...

History

Travel Republic was founded in 2003 by university students Chris Waite, Paul Furner, Kane Pirie and travel agent Peter Furner. They desired to create a website where customers could book accommodation, flights, car transfers and airport parking in one place. The company specialises in enabling users to build their own holiday experience by combining different elements from the Travel Republic site. Travel Republic is a travel search website acting as an agent only. The company is a member of ABTA and holds an ATOL License. In January 2007, the company moved to its current headquarters in Kingston upon Thames, Surrey. In the same year the company had an annual sales growth of 284.2% and topped the charts of The Sunday Times Virgin Atlantic Fast Track 100. In December 2011 the company was bought by Dnata World Travel which is a subsidiary of the Emirates Group, based in Dubai. In December 2015 Travel Republic launched a cruise service in partnership with Imagine Cruising. In July 2018 Dnata appointed Frank Rejwan (formerly of Abercrombie & Kent, Quintessentially and Ickenham Travel Group) as Managing Director for Travel Republic.

Operations and technology

In January 2012, Travel Republic first introduced its mobile website, before expanding into mobile app on IOS in 2014. In 2015 the Android version of the app was launched. The company aired its first YouTube ad on 17 January 2011. Their first television campaign 'The Last Click' aired in June 2014. With its success, Travel Republic continued to launch TV advertising campaigns. 'Welcome to the Travel Republic' was launched in January 2016 before the latest campaign aired in December 2016 across UK and Ireland. The campaign highlighted Travel Republic's slogan, 'Yours for the making'.

Controversy

In a case brought by the Civil Aviation Authority (CAA), Travel Republic was accused of breaching ATOL regulations by selling unlicensed package holidays. Judge Nicholas Evans delivered the not-guilty verdict at Westminster Magistrates' Court on 10 November 2009. In his judgement, Evans said the prosecution had failed to prove that Travel Republic did anything other than "sell components of holidays separately, but at the same time".

References

{{Airline catering companies The Emirates Group Aircraft ground handling companies Airline catering Companies based in Dubai Transport organisations in Dubai Emirati brands Foodservice companies Food and drink companies of the United Arab Emirates

History

Controversy

Ground handling

IT services

Cargo

Travel

Flight catering

Travel Republic

History

Operations and technology

Controversy

See also

References