Dispute Systems Design (DSD) involves the creation of a set of
dispute resolution processes to help an organization, institution, nation-state, or other set of individuals better manage a particular conflict and/or a continuous stream or series of conflicts. For an article about systems for dealing with disputes within organizations see also
complaint system
A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, or dispute resolution system) is a set of procedures used in organizations to address complaints and resol ...
s.
See also
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Conflict management
Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance ...
*
Conflict resolution research
Conflict resolution is any reduction in the severity of a conflict. It may involve conflict management, in which the parties continue the conflict but adopt less extreme tactics; settlement, in which they reach agreement on enough issues that the c ...
References
Carrie Menkel-Meadow, Roots and Inspirations: A Brief History of the Foundations of Dispute Resolution, ''The Handbook of Dispute Resolution'', Michael L. Moffitt and Robert C. Bordone, eds., 13–31, (PON Books, 2005).
Further reading
* Lisa Blomgren Amsler, Janet K. Martínez, and Stephanie E. Smith, ''Dispute System Design: Preventing, Managing, and Resolving Conflict''. (Stanford University Press, 2020).
*
William Ury
William Ury is an American author, academic, anthropologist, and negotiation expert. He co-founded the Harvard Program on Negotiation. Additionally, he helped found the International Negotiation Network with former President Jimmy Carter. Ury ...
, Jeanne M. Brett, and Stephan B. Goldberg,''Getting Disputes Resolved: Design Systems to Cut the Costs of Conflict''. (PON Books, 1993).
* Cathy Costantino and Christina Sickles-Merchant,''Designing Conflict Management Systems''. (Jossey-Bass, 1996).
* Khalil Z. Shariff, Designing Institutions to Manage Conflict: Principles of the Problem Solving Organization, 8 Harv. Negot. L. Rev. 133, 133–57 (2003).
Additional resources
Harvard Negotiation and Mediation Clinical Programat Harvard Law School
Dispute Systems Design Symposium March 7-8, 2008{dead link, date=December 2016 , bot=InternetArchiveBot , fix-attempted=yes at Harvard Law School
at the University of Colorado
at Ohio State
Beyondintractability.org* http://web.mit.edu/ombud/publications/ for many articles about complaint systems.
Dispute resolution