The Department of Customer Service is a department of the

New South Wales Government The Government of New South Wales, also known as the NSW Government, is the executive state government of New South Wales, Australia. The government comprises 11 portfolios, led by a ministerial department and supported by several agencies. Th ...

that functions as a

service provider A service provider (SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, to other organizations. Although a service provider can be a sub-unit of the organization t ...

to support sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services,

consumer protection Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are often established by law. Such laws are intended to prevent business ...

, and land and property administration of the government in

New South Wales New South Wales (commonly abbreviated as NSW) is a States and territories of Australia, state on the Eastern states of Australia, east coast of :Australia. It borders Queensland to the north, Victoria (state), Victoria to the south, and South ...

Australia Australia, officially the Commonwealth of Australia, is a country comprising mainland Australia, the mainland of the Australia (continent), Australian continent, the island of Tasmania and list of islands of Australia, numerous smaller isl ...

. The department was established with effect from 1 July 2019 and assumed most functions from the preceding Department of Finance, Service and Innovation, as well as a number of functions from other departments and several agencies.

Structure

The Department is the lead agency in the Customer Service

cluster may refer to: Science and technology Astronomy * Cluster (spacecraft), constellation of four European Space Agency spacecraft * Cluster II (spacecraft), a European Space Agency mission to study the magnetosphere * Asteroid cluster, a small ...

, led by

Secretary A secretary, administrative assistant, executive assistant, personal secretary, or other similar titles is an individual whose work consists of supporting management, including executives, using a variety of project management, program evalu ...

Graeme Head, who reports to the ministers listed below.

Ministers

The following ministers are responsible for the administration of the department and its agencies: * Minister for Customer Service and Digital Government * Minister for the Arts * Minister for Work Health and Safety * Minister for Finance * Minister for Domestic Manufacturing and Government Procurement * Minister for Small Business *

Minister for Better Regulation and Fair Trading The Minister for Better Regulation and Fair Trading is a minister in the Government of New South Wales responsible for administering legislation and policy in relation to consumer affairs and SafeWork regulation in New South Wales, Australia. ...

Minister for Building The Minister for Building is a minister in the Government of New South Wales with responsibility for building across New South Wales, Australia. History Building Materials During World War II building controls had been exercised by the Common ...

Ultimately, the ministers are responsible to the

Parliament of New South Wales The Parliament of New South Wales, formally the Legislature of New South Wales, (definition of "The Legislature") is the bicameral legislative body of the Australian state of New South Wales (NSW). It consists of the Monarch, the New South Wa ...

Agencies

The following agencies are included in the Customer Service cluster, administered by the Department: * NSW Architects Registration Board (self-funded regulatory body) * Behavioural Insights Unit * Board of Surveying and Spatial Information * Budget Data Visualisation * Building Commission NSW * Customer Experience Unit * Cyber Security NSW * Digital NSW *

Geographical Names Board of New South Wales The Geographical Names Board of New South Wales, a statutory authority A statutory body or statutory authority is a body set up by law (statute) that is authorised to implement certain legislation on behalf of the relevant country or stat ...

* ID Support NSW * Independent Pricing and Regulatory Tribunal Staff Agency * Independent Review Office * Information and Privacy Commission NSW * Long Service Corporation * NSW Digital Channels *

NSW Fair Trading NSW Fair Trading is a division of the New South Wales State Government's Department of Customer Service in Australia Australia, officially the Commonwealth of Australia, is a country comprising mainland Australia, the mainland of the ...

* NSW Registry of Births, Deaths & Marriages * NSW Small Business Commission * NSW Telco Authority * Office of the Registrar General (to monitor and enforce performance of the

NSW Land Registry Services NSW Land Registry Services (NSW LRS) is the business name of Australian Registry Investments (ARI), the operator of land titling and registry services in the Australian state of New South Wales. It is responsible for the state's land titles a ...

) * Personal Injury Commission * Professional Standards Authority * Revenue NSW * SafeWork NSW *

Service NSW Service NSW is a New South Wales Government executive agency within the Department of Customer Service that provides a one-stop access to government services via online, phone or in-person at its service centres. The agency is the single point ...

* Spatial Services * State Insurance Regulatory Authority (SIRA) * Subsidence Advisory NSW * Surveyor General of NSW * TestSafe

History

The department was established with effect from 1 July 2019 and assumed most of the functions of the former Department of Finance, Services and Innovation that was dissolved on the same date, as well as some functions from the

New South Wales Treasury The Treasury of New South Wales, branded NSW Treasury, a department of the New South Wales Government, is responsible for state financial management policy and reporting, and providing advice to the government on economic conditions and issues ...

and the Department of Premier and Cabinet. The department also incorporated

Liquor & Gaming NSW Liquor & Gaming NSW is an agency of the Government of New South Wales, that is part of the Customer Service cluster. Liquor and Gaming NSW is responsible for the development, implementation and integrity of the regulatory framework for liquor sa ...

, the Data Analytics Centre, and the NSW Registry of Births, Deaths and Marriages.

References

External links

*
Service NSW website
{{New South Wales Government Departments

Customer Service Customer service is the assistance and advice provided by a company to those who buy or use its products or services, either in person or remotely. Customer service is often practiced in a way that reflects the strategies and values of a firm, and ...