Consumer Watchdog is a division of Business & Enterprise Solutions Botswana (Pty) Ltd, a privately owned company registered in

Botswana Botswana, officially the Republic of Botswana, is a landlocked country in Southern Africa. Botswana is topographically flat, with approximately 70 percent of its territory part of the Kalahari Desert. It is bordered by South Africa to the sou ...

and based in

Gaborone Gaborone ( , , ) is the Capital city, capital and List of cities in Botswana, largest city of Botswana, with a population of 246,325 based on the 2022 census, about 10% of the total population of Botswana. Its metropolitan area is home to 534, ...

. With a weekly newspaper column in the country's best-selling newspaper '' The Voice'', as well as a

blog A blog (a Clipping (morphology), truncation of "weblog") is an informational website consisting of discrete, often informal diary-style text entries also known as posts. Posts are typically displayed in Reverse chronology, reverse chronologic ...

, and
Facebook group
f over 200,000 members Consumer Watchdog has a wide reach regarding consumer issues in Botswana. Originally set up in 2004, Consumer Watchdog has the following stated aims: * To campaign for legislation to protect the consumer * To represent consumers and advocate on their behalf * To make service providers in Botswana accountable * To educate consumers about their choices, their rights, their responsibilities Services delivered by BES, the parent company of Consumer Watchdog, include

customer service training Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Audience Any employee who interacts with a customer is a candidate for customer service training. I ...

, organisational review and

mystery shopping Mystery shopping is a process by which a company measures its own quality of sales and service, job performance or regulatory compliance by having a researcher pose as a customer and report their experience. Mystery shoppers typically mirror ...

. On 31 May 2007, Consumer Watchdog celebrated its second birthday party, with the President of Botswana

Festus Mogae Festus Gontebanye Mogae (born 21 August 1939) is a Motswana politician and economist who served as the third President of Botswana from 1998 to 2008. He succeeded Quett Masire as President in 1998 and was re-elected in October 2004. After ten ...

as guest of honour. 180 customer service champions were celebrated in front of the president, the press and the people. Consumer Watchdog representatives have worked widely with companies in Botswana and southern Africa, including major banks in Botswana. They also work with the government, insurance companies, retail outlets and restaurants.

References

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External links

Consumer Watchdog blog
Economy of Botswana Organisations based in Botswana Consumer organizations based in Africa