Swedish Consumer Agency () is a
Swedish government agency
A government agency or state agency, sometimes an appointed commission, is a permanent or semi-permanent organization in the machinery of government (bureaucracy) that is responsible for the oversight and administration of specific functions, s ...
that answers to the
Ministry of Finance
A ministry of finance is a ministry or other government agency in charge of government finance, fiscal policy, and financial regulation. It is headed by a finance minister, an executive or cabinet position .
A ministry of finance's portfoli ...
. Its
director general
A director general, general director or director-general (plural: ''directors general'', ''general directors'', ''directors-general'', ''director generals'' or ''director-generals'') is a senior executive officer, often the chief executive officer ...
, Lena Aronsson (since 2025), is also designated Consumer
ombudsman
An ombudsman ( , also ) is a government employee who investigates and tries to resolve complaints, usually through recommendations (binding or not) or mediation. They are usually appointed by the government or by parliament (often with a sign ...
(''Konsumentombudsmannen, KO'').
The agency, with a staff of around 120 located in
Karlstad
Karlstad (, ) is the 20th-largest city in Sweden, the seat of Karlstad Municipality, the capital of Värmland County, and the largest city in the province Värmland in Sweden. The city proper had 67,122 inhabitants in 2020 with 97,233 inhabitan ...
, provides the Swedish general public with consumer affairs assistance, acting in the collective interest of
consumer
A consumer is a person or a group who intends to order, or use purchased goods, products, or services primarily for personal, social, family, household and similar needs, who is not directly related to entrepreneurial or business activities. ...
s. It is active in the fields of
advertising
Advertising is the practice and techniques employed to bring attention to a Product (business), product or Service (economics), service. Advertising aims to present a product or service in terms of utility, advantages, and qualities of int ...
and contract terms, consumer information and product safety. The task of resolving individual consumer disputes is handled by the
National Board for Consumer Complaints, but the Consumer Ombudsman sometimes files suits against companies whose business practices are believed to violate Swedish consumer laws.
See also
*
Government agencies in Sweden
The government agencies in Sweden are state-controlled organizations that act independently to carry out the policies of the Government of Sweden. The ministries are relatively small and merely policy-making organizations, allowed to monitor the ...
.
References
External links
Official website
Consumer rights agencies
Consumer Agency
Ombudsmen in Sweden
Organizations based in Värmland County
{{Sweden-gov-stub