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The Office of the Compliance Advisor/Ombudsman (CAO) is a recourse mechanism for projects supported by the
International Finance Corporation The International Finance Corporation (IFC) is an international financial institution headquartered in Washington, D.C. and a member of the World Bank Group that offers investment, advisory, and asset-management services to encourage private ...
(IFC) and
Multilateral Investment Guarantee Agency The Multilateral Investment Guarantee Agency (MIGA) is an international financial institution which offers political risk insurance and credit enhancement guarantees. These guarantees help investors protect foreign direct investments against ...
(MIGA) of the
World Bank Group The World Bank Group (WBG) is a family of five international organizations that make leveraged loans to developing countries. It is the largest and best-known development bank in the world and an observer at the United Nations Development Group ...
. It was established in 1999 and is based in
Washington, D.C. Washington, D.C., formally the District of Columbia and commonly known as Washington or D.C., is the capital city and federal district of the United States. The city is on the Potomac River, across from Virginia, and shares land borders with ...
Its formation was a concession to the
anti-globalization movement The anti-globalization movement, or counter-globalization movement, is a social movement critical of economic globalization. The movement is also commonly referred to as the global justice movement, alter-globalization movement, anti-globalist m ...
to ensure accountability for World Bank-financed projects. The Mission of the CAO is to address complains of people affected by IFC and MIGA projects, and to improve the accountability of both institutions. In 2014, the CAO reported that IFC funding was tied to the murder of
Indigenous peoples in Honduras According to Minority Rights Group International, the Indigenous tribes that live in Honduras include the Lenca (453,672), Miskito (80,007), Garifuna (43,111), Maya Ch'orti (33,256), Tolupan (19,033), Bay Creoles (12,337), Nahuas (6,339), P ...
. Later in 2014, Osvaldo Gratacós became ombudsman. In September 2020, the CAO intensified its sexual assault investigation of the IFC-funded Bridge International Academies's schools in Kenya. In October 2020, Gratacós was replaced by Janine Ferretti.


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* {{international-org-stub World Bank Organizations established in 1999 Ombudsman organizations Consumer organizations in the United States 1999 establishments in Washington, D.C.