Common-use self-service or CUSS is a shared kiosk offering
airport check-in
Airport check-in is the process whereby an airline approves airplane passengers to board an airplane for a flight. Airlines typically use service counters found at airports for this process, and the check-in is normally handled by an airline ...
to passengers without the need for ground staff. The CUSS can be used by several participating airlines in a single terminal.
The first major installation of CUSS for multiple airlines was launched in 2003 in a cooperative project between LAS McCarran Airport, ARINC and twelve participating airlines. British Airways, Singapore Airlines, Royal Dutch KLM and Lufthansa By the end of 2008, CUSS had been implemented at more than 100 airports globally.
Benefits
Passengers
CUSS can provide easier and faster passenger passage through the airport, due to less queues. CUSS kiosks can be shared by multiple airlines and are located throughout the airport,
ranging from car parks to transit areas, thus cutting down airport crowds.
Ticketing Kiosks
'. Kiosks Inc; February 2014 [cited 21 February 2014].
Airline and airports
Economically, CUSS reduces the labour cost of ground staff required by manual check-in. With the introduction of CUSS, the check-in area at the airport can be reduced to enable more
retail outlets, or
entertainment facilities. Based on
IATA
The International Air Transport Association (IATA ) is a trade association of the world's airlines founded in 1945. IATA has been described as a cartel since, in addition to setting technical standards for airlines, IATA also organized tariff ...
studies, a 40%
market penetration of self-service check-in will save $US1 billion per year.. CUSS can be implemented in the
cloud, optimising resource usage and support overheads, that eliminates the need for servers, core computing space and
costly technical manpower.
References
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External links
IATA CUSS project pageLatest CUSS News and Implementation
Kiosks