The Commission for Complaints for Telecom-television Services (CCTS;

French French may refer to: * Something of, from, or related to France ** French language, which originated in France ** French people, a nation and ethnic group ** French cuisine, cooking traditions and practices Arts and media * The French (band), ...

: ''Commission des plaintes relatives aux services de télécom-télévision'', CPRST) is Canada's national, independent and industry-funded organization created to resolve

telecommunication Telecommunication, often used in its plural form or abbreviated as telecom, is the transmission of information over a distance using electronic means, typically through cables, radio waves, or other communication technologies. These means of ...

and

television Television (TV) is a telecommunication medium for transmitting moving images and sound. Additionally, the term can refer to a physical television set rather than the medium of transmission. Television is a mass medium for advertising, ...

service complaints from consumers and small business customers fairly and free of charge. The CCTS was established in 2007 by the

Canadian Radio-television and Telecommunications Commission The Canadian Radio-television and Telecommunications Commission (CRTC; ) is a public organization in Canada tasked with the mandate as a regulatory agency tribunal for various electronic communications, covering broadcasting and telecommunic ...

, Canada's

telecommunications Telecommunication, often used in its plural form or abbreviated as telecom, is the transmission of information over a distance using electronic means, typically through cables, radio waves, or other communication technologies. These means of ...

and

broadcasting Broadcasting is the data distribution, distribution of sound, audio audiovisual content to dispersed audiences via a electronic medium (communication), mass communications medium, typically one using the electromagnetic spectrum (radio waves), ...

regulator. All

and licensed television service providers must participate in the CCTS' complaint resolution process. The CCTS' mission is to provide impartial, fair, and effective complaint resolution services, data, and insights to telecommunications and television consumers and service providers. In 2023-24, the CCTS responded to a 38% increase in complaints. More than 17,000 were billing-related issues, up 52% from the previous year, when billing accounted for 39% of all issues raised. Top billing issues included unexpected charges, unexpected price increases, and failure to provide promised credits or refunds.

References

Telecommunications in Canada Mass media complaints authorities Consumer organizations in Canada Regulation in Canada {{Canada-bcast-stub