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Chewy, Inc. is an American
online retailer Online shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser or a mobile app. Consumers find a product of interest by visiting the website of t ...
of pet food and other pet-related products based in Plantation, Florida. Chewy went public in 2019 with the ticker symbol CHWY on the
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.


History


2011–2019: Founding, acquisition and pre-IPO

Chewy was founded with the name "Mr. Chewy" in June 2011 by
Ryan Cohen Ryan Cohen (born 1986) is a Canadian entrepreneur, business executive and activist investor. He founded e-commerce company Chewy in 2011, and was the company's chief executive officer (CEO) until 2018. Cohen is the chairman and CEO of GameStop. ...
and Michael Day. In March 2012, the company estimated a total yearly revenue of $26 million, despite losing money in its first half year. By 2017, the company had revenue of approximately $2 billion and 51% of online pet food sales in the US. At that time, CEO
Ryan Cohen Ryan Cohen (born 1986) is a Canadian entrepreneur, business executive and activist investor. He founded e-commerce company Chewy in 2011, and was the company's chief executive officer (CEO) until 2018. Cohen is the chairman and CEO of GameStop. ...
prepared to take Chewy public as both Petco and PetSmart approached with merger offers. Petco's offer would be paid for in part using stock, whereas PetSmart offered an all-cash bid that would also allow Chewy to remain a completely separate business. In 2017, Chewy was purchased by
PetSmart PetSmart Inc. is a privately held American chain of pet Big-box store, superstores, which sell pet products, services, and small pets. It is the leading North American pet company, and its direct competitor is Petco. Its indirect competitors ...
, a retail entity backed by private equity firm
BC Partners BC Partners LLP is a British international investment firm with over $40 billion of assets under management across private equity, credit and real estate in Europe and North America. Its global headquarters are in London. The firm invests across ...
, for $3.35 billion, which at the time was the largest ever acquisition of an e-commerce business. Following the acquisition, Cohen remained CEO and operated the business largely as an independent unit of PetSmart. Between 2017 and 2018, Chewy’s sales increased from $2.1 billion to $3.5 billion, with 66% of sales coming from customers signed up for automatic recurring shipments. Sumit Singh succeeded Ryan Cohen as CEO of Chewy in March 2018.


2019–present: Post-IPO

In 2019, Chewy filed an S-1 for an initial public offering, intending to trade under the ticker symbol CHWY. In its filing, Chewy reported a net loss of $268 million on total sales of $3.5 billion for its 2018 fiscal year. In the 2019 fiscal year, Chewy earned net sales of $4.85 billion, a 40 percent year-over-year increase on a 52-week basis. The company saw increased demand from millions of existing and new customers as the business sustained growth throughout the economic disruption of the COVID-19 era. Chewy launched a free tele-triage service called Connect With a Vet in October 2020. In November 2020, Chewy announced that it would produce and fulfill orders of customized prescription medications, commonly referred to as compounding, for instances where commercial alternatives are absent. In 2020, it was announced that Chewy and PetSmart would split to operate as separate companies. In March 2021, Chewy reported revenue of $2.04 billion for Q4 of 2020, making it Chewy's first quarter of net profitability, and net sales of $7.15 billion for the fiscal year. In March 2022, Chewy reported net sales of $8.89 billion for the 2021 fiscal year. In August 2022, Chewy announced the introduction of the CarePlus program, which provides pet insurance and wellness plans. This initiative marked Chewy's entry into the health insurance sector for pets. In the 2022 fiscal year, Chewy's net sales grew 13.6% since 2021, to $10.1 billion. Following this, in December 2023, Chewy expanded its healthcare services by launching Chewy Vet Care. This service includes the establishment of veterinary practices that offer routine check-ups, urgent care, and surgical procedures. In fiscal year 2023, Chewy reported net sales of $11.15 billion representing 10.2% year-over-year growth primarily driven by increased spending from both new and existing customers, strength of Chewy's Autoship subscription program and growth of Chewy's pet healthcare business. In April 2024, Chewy launched Chewy Vet Care, in-person veterinary practices that offer a comprehensive range of services, including routine wellness exams, urgent care, and surgeries . The expansion into brick and mortar builds on Chewy’s pet health strategy and reflects the company’s efforts on creating a connected healthcare experience for pets and their families. In fiscal year 2024, Chewy reported net sales of $11.86 billion, which reflects a 6.4% year-over-year growth.Chewy Inc. (CHWY) Q4 2024 Earnings Call Transcript
/ref> The company’s gross margin improved to 29.2%, up from 28.4% in 2023,Chewy Q4 2023 Earnings Call Transcript
/ref> driven in part by growth in sponsored advertisements that reached approximately 1% of net sales for the full year.


Corporate affairs

The company's founder and first CEO, Ryan Cohen, stated that he used
Jeff Bezos Jeffrey Preston Bezos ( ;; and Robinson (2010), p. 7. ; born January 12, 1964) is an American businessman best known as the founder, executive chairman, and former president and CEO of Amazon, the world's largest e-commerce and clou ...
's 1997 letter to shareholders as a roadmap for how to grow Chewy by using Amazon's guidelines on the convenience of shopping online and customer service. Cohen stepped down in March 2018, and Sumit Singh was named the company's CEO in March 2018 after working as its COO since 2017 and previously as an executive at
Dell Dell Inc. is an American technology company that develops, sells, repairs, and supports personal computers (PCs), Server (computing), servers, data storage devices, network switches, software, computer peripherals including printers and webcam ...
and
Amazon Amazon most often refers to: * Amazon River, in South America * Amazon rainforest, a rainforest covering most of the Amazon basin * Amazon (company), an American multinational technology company * Amazons, a tribe of female warriors in Greek myth ...
. Singh led the company through its IPO; Chewy grew to a market capitalization of $40 billion. The company reported to have employed around 7,000 people in the United States in 2018 and more than 12,000 by 2019. The company has more than 18,000 employees in the United States as of 2021. Chewy is chaired by Raymond Svider of BC Partners. The private equity firm continues to own around 80percent of Chewy following the latter's IPO, representing 98percent of the voting power.


References


External links

* {{authority control Online retailers of the United States American companies established in 2011 Retail companies established in 2011 Internet properties established in 2011 2017 mergers and acquisitions Pet stores Companies based in Broward County, Florida Companies in the S&P 400 Companies listed on the New York Stock Exchange 2011 establishments in Florida 2019 initial public offerings