In
telecommunications, call volume refers to the number of
telephone calls made during a certain time period. Depending on context, the phrase may refer to either the number of calls made to a specific physical
area or
telephone number (such as an
emergency service
Emergency services and rescue services are organizations that ensure public safety and health by addressing and resolving different emergencies. Some of these agencies exist solely for addressing certain types of emergencies, while others deal wit ...
) or the number of calls made between two or more areas (e.g. cities).
Calls Per Second or CPS refers to how many
telephone calls can be handled in a second.
CPS is one measure of the performance of
Switching systems. It helps in estimating
Busy-hour call attempts
In telecommunications, busy-hour call attempts (BHCA) is a teletraffic engineering measurement used to evaluate and plan capacity for telephone networks. BHCA is the number of telephone calls attempted at the sliding 60-minute period during which o ...
(BHCA) and
Busy-hour call completion (BHCC) of Switching systems.
Various formulas exist to
forecast the number of calls that might be made; another key distinction concerns whether long or short-term trends are to be predicted.
[Se]
How to Do Call Volume Forecasting for Service Desks
See also
*
Teletraffic engineering
References
Teletraffic
Telecommunications economics
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