Cainiao Smart Logistics Network Limited ( zh, s=菜鸟网络科技有限公司), formerly known as China Smart Logistics Network, is a Chinese

logistics Logistics is the part of supply chain management that deals with the efficient forward and reverse flow of goods, services, and related information from the point of origin to the Consumption (economics), point of consumption according to the ...

company launched by

Alibaba Group Alibaba Group Holding Limited, branded as Alibaba (), is a Chinese Multinational corporation, multinational technology company specializing in E-commerce in China, e-commerce, retail, Internet, and technology. Founded on 28 June 1999 in Hangzho ...

, jointly with eight other companies, on 28 May 2013. On March 26, 2024, Alibaba, which holds approximately 64% of Cainiao's shares, said it would acquire the remaining 36% of Cainiao's shares. As of May 2018, Cainiao was one of the largest unicorn companies in China, valued at 100 billion yuan. Cainiao ensures delivery within 24 hours to any region of China. The company also shares resources with other logistics companies.

Services

Cainiao Station

Cainiao operates a network of

courier A courier is a person or organization that delivers a message, package or letter from one place or person to another place or person. Typically, a courier provides their courier service on a commercial contract basis; however, some couriers are ...

pick-up points known as Cainiao Stations () across the Chinese mainland. These stations are strategically situated in residential neighborhoods and on university campuses, serving functions akin to traditional

post office A post office is a public facility and a retailer that provides mail services, such as accepting letter (message), letters and parcel (package), parcels, providing post office boxes, and selling postage stamps, packaging, and stationery. Post o ...

s. When a courier package is destined for a location within a Cainiao Station's service area, it is rerouted to the station and stored there. Recipients are notified to collect their packages, which are organized on numerical shelves and assigned a unique 4-digit code as they enter the station. Customers can locate their package using this code, and after finding it, they scan it at a self-service checkout machine to complete the pickup. Additionally, some Cainiao Stations provide services for sending packages.

Cainiao Express

Cainiao Express () is a

service. Customers can ship packages and documents by requesting a pickup through the Cainiao app. Cainiao can also be used as one of the shipping methods when selling items on Xianyu, a

classified ads Classified advertising is a form of advertising, particularly common in newspapers, online and other periodicals, which may be sold or distributed free of charge. Classified advertisements are much cheaper than larger display advertisements use ...

and online shopping app for used goods. Cainiao also provides return shipping for items bought on

Taobao Taobao is a Chinese online shopping platform. It is headquartered in Hangzhou and is owned by Alibaba. According to Alexa rank, it was the eighth most-visited website globally in 2021. Taobao.com was registered on April 21, 2003 by Alibaba Cl ...

References

External links

* Logistics companies of China Chinese companies established in 2013 Alibaba Group Companies based in Hangzhou 2013 establishments in Hong Kong {{China-company-stub