CTF, Service Research Center is a multidisciplinary research center focusing on

service management Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service- ...

and value creation through service, and is a part of

Karlstad University Karlstad University (Swedish ''Karlstads universitet'') is a state university in Karlstad, Sweden. It was originally established as the Karlstad campus of the University of Gothenburg in 1967, and this campus became an independent university c ...

in Sweden. CTF was established in 1986 and recently celebrated its 30 anniversary. CTF has more than 60 researchers and doctoral students from multiple disciplines, such as business administration,

psychology Psychology is the scientific study of mind and behavior. Psychology includes the study of conscious and unconscious phenomena, including feelings and thoughts. It is an academic discipline of immense scope, crossing the boundaries betwe ...

, and work life sciences, involved in both research and in undergraduate and graduate education. The research at CTF is organized in four major themes: Service Management, Service Innovation, Service Experience and Transformative Service Research. CTF's operations are led by a Director Per Kristensson, supported by a management committee. CTF currently has four visiting professors whose professorships are funded by Anne-Marie and Gustaf Ander Foundation for Media Research:https://www.kau.se/en/ctf/external-relations/collaborations/partners-and-networks/visiting-professors-and-guest * Ruth Bolton, Arizona State University * Thorsten Gruber, Loughborough University * Joann Peck, Wisconsin School of Business, University of Wisconsin-Madison *

Stephen Vargo Stephen L. Vargo is an American academic in the field of marketing, currently serving as a professor at the University of Oklahoma. Background Vargo has an MS degree in social psychology and a PhD in Marketing. He has previously worked or taug ...

, University of Hawaii at Manoa

References

Links

"CTF Webpages"
{{authority control Research institutes in Sweden