Business Process Customization is a function in process management software, such as
ERP,
OA and
ITIL
The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business.
ITIL d ...
, to allow enterprises to customize their work-flows in different software in order to make the software adapt to companies’ existing work-flows.
Definition
Business Process Customization is the act of defining the whole work-flow from the start to closure in software.
Method
Process Customization is achieved through
JBPM
jBPM (Java Business Process Model) is an open-source workflow engine written in Java that can execute business processes described in BPMN 2.0 (or its own process definition language jPDL in earlier versions). jBPM is a toolkit for building bu ...
(Java Business Process Management), which is an open source, flexible and extensible executable work-flow framework. It takes graphical process descriptions as input. A process is composed of tasks that are connected with sequence flows. Processes represent an execution flow. The graphical diagram (flow chart) of a process is used as the basis for the communication between non-technical users and developers.
When drawing the graphical diagram (flow chart), start and ending points should be always composed before tasks.
Related Software
jBPM
jBPM (Java Business Process Model) is an open-source workflow engine written in Java that can execute business processes described in BPMN 2.0 (or its own process definition language jPDL in earlier versions). jBPM is a toolkit for building bu ...
is a work-flow engine widely used by software companies for Process Customization. Some business process software such as Ahoova
ITIL
The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business.
ITIL d ...
/
ITSM/
BSM and
SAP
Sap is a fluid transported in xylem cells (vessel elements or tracheids) or phloem sieve tube elements of a plant. These cells transport water and nutrients throughout the plant.
Sap is distinct from latex, resin, or cell sap; it is a separ ...
(ERP) contain this function.
Here is an example of customizing business process in Ahoova
ITIL
The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business.
ITIL d ...
/
ITSM/
BSM software to demonstrate this concept.
Users can customize business processes with Ahoova's web process designer. It takes only three steps to complete business process customization:
1. Draw processes accordingly with tools in Ahoova's web process designer;
2. Define process’ attributes;
3. Choose desired customized process for each business module, i.e.: request, problem, change, etc.
References
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Business process management