Business activity monitoring (BAM) is a category of

software Software consists of computer programs that instruct the Execution (computing), execution of a computer. Software also includes design documents and specifications. The history of software is closely tied to the development of digital comput ...

intended for use in monitoring and tracking business activities. BAM is a term introduced by Gartner, Inc., referring to the collection, analysis, and presentation of real-time information about activities within

organizations An organization or organisation ( Commonwealth English; see spelling differences) is an entity—such as a company, or corporation or an institution (formal organization), or an association—comprising one or more people and having a par ...

, including those involving customers and partners. BAM tracks individual

business processes A business process, business method, or business function is a collection of related, structured activities or tasks performed by people or equipment in which a specific sequence produces a service or product (that serves a particular business g ...

and sequences of activities across multiple systems and applications and provides information about them in real time.

Description

BAM software is used to monitor the status and outcomes of operations, processes, and transactions. BAM systems typically display data on computer dashboards, but they differ from

business intelligence Business intelligence (BI) consists of strategies, methodologies, and technologies used by enterprises for data analysis and management of business information. Common functions of BI technologies include Financial reporting, reporting, online an ...

(BI) dashboards. In BAM systems, events are processed in real time or near real time and displayed immediately, whereas BI dashboards typically update at scheduled intervals by querying databases.

Related fields

Business service management Data center management is the collection of tasks performed by those responsible for managing ongoing operation of a data center. This includes ''Business service management'' and planning for the future. Historically, "data center management" w ...

Business intelligence Business intelligence (BI) consists of strategies, methodologies, and technologies used by enterprises for data analysis and management of business information. Common functions of BI technologies include Financial reporting, reporting, online an ...

Business process management Business process management (BPM) is the discipline in which people use various methods to Business process discovery, discover, Business process modeling, model, Business analysis, analyze, measure, improve, optimize, and Business process auto ...

User activity monitoring In the field of information security, user activity monitoring (UAM) or user activity analysis (UAA) is the monitoring and recording of user actions. UAM captures user actions, including the use of applications, windows opened, system commands exe ...

* Business monitoring software

References

{{reflist activity monitoring Business software Information systems Cognition Events (computing)