Axios Systems headquarters in Edinburgh service management providers in exterior cropped

Axios Systems is a provider of Service Desk,

IT Service Management Information technology service management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-or ...

and IT Asset Management

software Software is a set of computer programs and associated software documentation, documentation and data (computing), data. This is in contrast to Computer hardware, hardware, from which the system is built and which actually performs the work. ...

. The ''assyst'' enterprise application suite was the first to support

ITIL The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business. ITIL d ...

best practices. The company has a customer base from the Fortune 50,

Fortune 500 The ''Fortune'' 500 is an annual list compiled and published by '' Fortune'' magazine that ranks 500 of the largest United States corporations by total revenue for their respective fiscal years. The list includes publicly held companies, along ...

and

Fortune 1000 The Fortune 1000 are the 1,000 largest American companies ranked by revenues, as compiled by the American business magazine '' Fortune''. It only includes companies which are incorporated or authorized to do business in the United States, and f ...

lists. Worldwide, Axios Systems has more than 1,000 customers and typically targets organisations with at least 1,000 IT users. Axios Systems was acquired by

IFS AB IFS AB (Industrial and Financial Systems) is a multinational enterprise software company headquartered in Linköping, Sweden. The company develops and delivers enterprise software for customers worldwide who manufacture and distribute goods, m ...

in March 2021.

Locations

Axios Systems is a multinational firm with offices and operations in North America,

Europe Europe is a large peninsula conventionally considered a continent in its own right because of its great physical size and the weight of its history and traditions. Europe is also considered a subcontinent of Eurasia and it is located enti ...

Asia Asia (, ) is one of the world's most notable geographical regions, which is either considered a continent in its own right or a subcontinent of Eurasia, which shares the continental landmass of Afro-Eurasia with Africa. Asia covers an ...

, Australia, South America, Central America and the Middle East. The corporate headquarters are in

Edinburgh Edinburgh ( ; gd, Dùn Èideann ) is the capital city of Scotland and one of its 32 Council areas of Scotland, council areas. Historically part of the county of Midlothian (interchangeably Edinburghshire before 1921), it is located in Lothian ...

United Kingdom The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom (UK) or Britain, is a country in Europe, off the north-western coast of the European mainland, continental mainland. It comprises England, Scotlan ...

, with North American headquarters located outside of Washington DC in Herndon,

Virginia Virginia, officially the Commonwealth of Virginia, is a state in the Mid-Atlantic and Southeastern regions of the United States, between the East Coast of the United States, Atlantic Coast and the Appalachian Mountains. The geography an ...

. From 2003, Axios Systems expanded into Europe, opening additional offices in

Amsterdam Amsterdam ( , , , lit. ''The Dam on the River Amstel'') is the Capital of the Netherlands, capital and Municipalities of the Netherlands, most populous city of the Netherlands, with The Hague being the seat of government. It has a population ...

Munich Munich ( ; german: München ; bar, Minga ) is the capital and most populous city of the German state of Bavaria. With a population of 1,558,395 inhabitants as of 31 July 2020, it is the third-largest city in Germany, after Berlin and Ha ...

Moscow Moscow ( , US chiefly ; rus, links=no, Москва, r=Moskva, p=mɐskˈva, a=Москва.ogg) is the capital and largest city of Russia. The city stands on the Moskva River in Central Russia, with a population estimated at 13.0 million ...

, the

United Arab Emirates The United Arab Emirates (UAE; ar, اَلْإِمَارَات الْعَرَبِيَة الْمُتَحِدَة ), or simply the Emirates ( ar, الِْإمَارَات ), is a country in Western Asia ( The Middle East). It is located at ...

and

Malaysia Malaysia ( ; ) is a country in Southeast Asia. The federation, federal constitutional monarchy consists of States and federal territories of Malaysia, thirteen states and three federal territories, separated by the South China Sea into two r ...

. Tasos Symeonides and Ailsa Symeonides founded the company in 1988, Tasos, who was born in

Cyprus Cyprus ; tr, Kıbrıs (), officially the Republic of Cyprus,, , lit: Republic of Cyprus is an island country located south of the Anatolian Peninsula in the eastern Mediterranean Sea. Its continental position is disputed; while it is ...

and migrated to

Glasgow Glasgow ( ; sco, Glesca or ; gd, Glaschu ) is the most populous city in Scotland and the fourth-most populous city in the United Kingdom, as well as being the 27th largest city by population in Europe. In 2020, it had an estimated pop ...

as a child, reportedly got the idea of launching Axios Systems while walking in a park and considering how he would pay the mortgage on his newly purchased home in the Eskbank area of Edinburgh. In the company's beginning, 16 employees worked from the Symeonides residence. The Scottish retail group John Menzies, which had previously employed Tasos as their computer systems manager, became Axios Systems' first customer. The business continued to be operated from within the family's attic and bedrooms until 1995, when the company moved to Walker Street, near Haymarket, Edinburgh, and later to nearby Melville Street. Industry consultant Targeting Innovation, in partnership with

Scottish Enterprise Scottish Enterprise is a non-departmental public body of the Scottish Government which encourages economic development, enterprise, innovation and investment in business. The body covers the eastern and central parts of Scotland whilst simil ...

, named Axios Systems the 'Scottish software company of the year' in 2004. Since then, Axios has also become the first organization to achieve BS15000 (now ISO 20000) certification. In 2013, Axios became the first service management vendor to introduce gamification. In 2016, ''assyst'' then achieved accreditation for 16 PinkVERIFY™

processes, the first service management vendor to do so.

Customers

Customers include

FedEx Express FedEx Express, a subsidiary of FedEx Corporation, is a major American cargo airline based in Memphis, Tennessee, United States. As of 2020, it is one of the world's largest airlines in terms of fleet size and freight tons flown. It is the ...

, Mohawk, The Scottish Government, Magellan Health Services,

Synergy Health Synergy Health plc () was a global company headquartered in the United Kingdom. The company provides specialist outsourced services to the healthcare and related markets around the world, including sterilization services for medical device and ...

Gulf News ''Gulf News'' is a daily English language newspaper published from Dubai, United Arab Emirates. It was first launched in 1978, and is currently distributed throughout the UAE and also in other Persian Gulf Countries. Its online edition was laun ...

, Home Properties, Dubai Petroleum,

QatarEnergy QatarEnergy ( ar, قطر للطاقة), formerly Qatar Petroleum (QP), is a state owned petroleum company of Qatar. The company operates all oil and gas activities in Qatar, including exploration, production, refining, transport, and storage. The ...

and Corrs Chambers Westgarth, among others. Other key customers include toy manufacturer

Lego Lego ( , ; stylized as LEGO) is a line of plastic construction toys that are manufactured by The Lego Group, a privately held company based in Billund, Denmark. The company's flagship product, Lego, consists of variously colored interlockin ...

Associated British Foods Associated British Foods plc (ABF) is a British multinational food processing and retailing company headquartered in London, England. Its ingredients division is the world's second-largest producer of both sugar and baker's yeast and a major pr ...

and global law firm

Linklaters Linklaters LLP is a multinational law firm, headquartered in London, England. Founded in 1838, it is a member of the " Magic Circle" of elite London-headquartered law firms. It currently employs over 5,000 lawyers across 31 offices in 21 coun ...

. Lego implemented Axios Systems' service management solution, ''assyst'', in 2002. Associated British Foods announced plans to work with Axios Systems for shared services across 14 divisions of its business in 2009. Linklaters became a customer in 2013, announcing plans to use ''assyst'' across its IT, HR and Facilities divisions.

Certifications, governance and compliancy

ISO/IEC 20000 ISO/IEC 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group. ISO/IEC 20000, lik ...

(''formerly BS 15000'') * ISM certification * ITIL 2011 (''15 processes'') * Microsoft Software Asset Management Competency

References

{{reflist, 2 ITIL Software companies of the United Kingdom 1988 establishments in the United Kingdom Software companies established in 1988 Companies based in Edinburgh Companies established in 1988

Locations

Customers

Certifications, governance and compliancy

See also

References