Axios Systems headquarters in Edinburgh service management providers in exterior cropped

Axios Systems was a provider of

Service Desk Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers. Differing from more technology-oriented IT management approach ...

IT Service Management Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers. Differing from more technology-oriented IT management approach ...

and IT asset management

software Software consists of computer programs that instruct the Execution (computing), execution of a computer. Software also includes design documents and specifications. The history of software is closely tied to the development of digital comput ...

. Its ''assyst'' enterprise application suite was the first to support

ITIL ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus ...

best practices. In March 2021, the company was acquired by IFS AB and its product was rebranded as IFS assyst. The company had several large customers including

Lego Lego (, ; ; stylised as LEGO) is a line of plastic construction toys manufactured by the Lego Group, a privately held company based in Billund, Denmark. Lego consists of variously coloured interlocking plastic bricks made of acrylonitri ...

and

Linklaters Linklaters LLP is a British multinational law firm, headquartered in London. Founded in 1838, it is one of the four ' Magic Circle' law firms known for their corporate and financial expertise. It currently employs about 3,100 lawyers in 31 of ...

. The company was headquartered in

Edinburgh Edinburgh is the capital city of Scotland and one of its 32 Council areas of Scotland, council areas. The city is located in southeast Scotland and is bounded to the north by the Firth of Forth and to the south by the Pentland Hills. Edinburgh ...

United Kingdom The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom (UK) or Britain, is a country in Northwestern Europe, off the coast of European mainland, the continental mainland. It comprises England, Scotlan ...

, with North American headquarters in

Herndon, Virginia Herndon is a town in Fairfax County, Virginia, United States. Located in Northern Virginia, it is part of the Washington, D.C., metropolitan area, Washington, D.C. metropolitan area. In 2020, the population at the census was 24,655, which makes i ...

History

Tasos Symeonides and Ailsa Symeonides founded the company in 1988. Symeonidess, who was born in

Cyprus Cyprus (), officially the Republic of Cyprus, is an island country in the eastern Mediterranean Sea. Situated in West Asia, its cultural identity and geopolitical orientation are overwhelmingly Southeast European. Cyprus is the List of isl ...

and migrated to

Glasgow Glasgow is the Cities of Scotland, most populous city in Scotland, located on the banks of the River Clyde in Strathclyde, west central Scotland. It is the List of cities in the United Kingdom, third-most-populous city in the United Kingdom ...

as a child, reportedly got the idea of launching Axios Systems while walking in a park and contemplating how to pay the mortgage on his newly purchased home in the Eskbank area of Edinburgh. Initially, 16 employees worked from the Symeonides residence.

John Menzies John Menzies Ltd. is an aviation services business providing aircraft ground handling services, through its subsidiary Menzies Aviation Ltd. The company also provides air cargo services through its subsidiary Air Menzies International. The com ...

, which had previously employed Tasos as a computer systems manager, became Axios Systems' first customer. The business continued to operate from within the family's attic and bedrooms until 1995, when the company moved to Walker Street, near

Haymarket, Edinburgh Haymarket (,
) is an area of Edinburgh, Scotland. ...

, and later to nearby Melville Street. From 2003, Axios Systems expanded into Europe, opening offices in

Amsterdam Amsterdam ( , ; ; ) is the capital of the Netherlands, capital and Municipalities of the Netherlands, largest city of the Kingdom of the Netherlands. It has a population of 933,680 in June 2024 within the city proper, 1,457,018 in the City Re ...

Munich Munich is the capital and most populous city of Bavaria, Germany. As of 30 November 2024, its population was 1,604,384, making it the third-largest city in Germany after Berlin and Hamburg. Munich is the largest city in Germany that is no ...

Moscow Moscow is the Capital city, capital and List of cities and towns in Russia by population, largest city of Russia, standing on the Moskva (river), Moskva River in Central Russia. It has a population estimated at over 13 million residents with ...

, the

United Arab Emirates The United Arab Emirates (UAE), or simply the Emirates, is a country in West Asia, in the Middle East, at the eastern end of the Arabian Peninsula. It is a Federal monarchy, federal elective monarchy made up of Emirates of the United Arab E ...

and

Malaysia Malaysia is a country in Southeast Asia. Featuring the Tanjung Piai, southernmost point of continental Eurasia, it is a federation, federal constitutional monarchy consisting of States and federal territories of Malaysia, 13 states and thre ...

. In 2004, Targeting Innovation, in partnership with

Scottish Enterprise Scottish Enterprise () is a non-departmental public body of the Scottish Government which encourages economic development, Business, enterprise, innovation, international and investment agency, investment in business. The body covers the eastern ...

, named Axios Systems the 'Scottish software company of the year'. In March 2004, Axios was the first organization to achieve BS15000 (now ISO 20000) certification. In 2013, Axios became the first service management vendor to introduce gamification. In 2016, ''assyst'' then achieved accreditation for 16 PinkVERIFY

processes, the first service management vendor to do so. In March 2021, the company was acquired by IFS AB and its product was rebranded as IFS assyst.

Certifications, governance and compliancy

ISO/IEC 20000 ISO/IEC 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group. ISO/IEC 20000, li ...

(formerly BS 15000) * ISM certification *

(all 16 processes) * Microsoft Software Asset Management Competency

References

{{Reflist 1988 establishments in the United Kingdom 2021 disestablishments in the United Kingdom 2021 mergers and acquisitions Defunct software companies of the United Kingdom ITIL Software companies disestablished in 2021 Software companies established in 1988

History

Certifications, governance and compliancy

See also

References