The Australian Communications Consumer Action Network (ACCAN) is the peak advocacy group for Australian communications consumers. It receives

Australian government The Australian Government, also known as the Commonwealth Government or simply as the federal government, is the national executive government of Australia, a federal parliamentary constitutional monarchy. The executive consists of the pr ...

funding to carry out its work, part of which ACCAN distributes to

researchers Research is creative and systematic work undertaken to increase the stock of knowledge. It involves the collection, organization, and analysis of evidence to increase understanding of a topic, characterized by a particular attentiveness to ...

Government funding

ACCAN is funded by the

Commonwealth of Australia Australia, officially the Commonwealth of Australia, is a country comprising the mainland of the Australian continent, the island of Tasmania and numerous smaller islands. It has a total area of , making it the sixth-largest country in ...

under section 593 of the

Telecommunications Act 1997 The Telecommunications Act 1997 is an act of law in the Commonwealth of Australia. It regulates the number of participants involving in carriers and carriage service providers. See also * Australian law * Australian Law Reform Commission * '' ...

. This funding is recovered from a levy on

telecommunications Telecommunication, often used in its plural form or abbreviated as telecom, is the transmission of information over a distance using electronic means, typically through cables, radio waves, or other communication technologies. These means of ...

carriers.

Campaigns

ACCAN has campaigned for a government scheme to monitor NBN broadband performance. The Australian Competition and Consumer Commission (ACCC) is in the process of setting up such a scheme. It has selected SamKnows to operate the NBN testing system. After a surge in customer complaints to the Telecommunications Industry Ombudsman (TIO) in late 2017, ACCAN called for improved consumer protections.

References

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External links

Official website
Telecommunications in Australia