Actionable information logistics is the supply of immediately available information to users necessary for them to deal with the situation at hand.
Origin
Actionable Information Logistics emerges from two concepts: actionable information and
information logistics Information Logistics (IL) deals with the flow of information between human and / or machine actors within or between any number of organizations that in turn form a value creating network (see, e.g.). IL is closely related to information management ...
. Actionable information means having the necessary information immediately available in order to deal with the situation at hand. Information Logistics addresses the supply of information to users. Its goal is the efficient delivery of information tailored to the user’s need. Information logistics provides a number of concepts, methods, and technologies to optimize content creation along the information
value chain
A value chain is a progression of activities that a firm operating in a specific industry performs in order to deliver a valuable product (i.e., good and/or service) to the end customer. The concept comes through business management and was firs ...
and delivery in accordance with user needs. Within the context of companies, Information Logistics aims at the design of
business process
A business process, business method or business function is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces a service or product (serves a particular business goal) for a parti ...
es necessary to retrieve and compose pieces of information and to present the result to the user in an understandable way. Information-on-demand services are typical features of information logistics, as they have to fulfill user needs with respect to content, location, time and quality.
Purposes
Actionable information logistics addresses people-centred design of information logistics: the user actively designs, develops and monitors processes necessary for delivery and presentation of information tailored to individual user needs. In Actionable Information Logistics the user controls the value-chain of
retrieval
Retrieval could refer to:
Computer science
* RETRIEVE, Tymshare database that inspired dBASE and others
* Data retrieval
* Document retrieval
* Image retrieval
* Information retrieval
* Knowledge retrieval
* Medical retrieval
* Music informati ...
, composition,
transformation
Transformation may refer to:
Science and mathematics
In biology and medicine
* Metamorphosis, the biological process of changing physical form after birth or hatching
* Malignant transformation, the process of cells becoming cancerous
* Trans ...
and delivery of information. Features for
access to information
Access may refer to:
Companies and organizations
* ACCESS (Australia), an Australian youth network
* Access (credit card), a former credit card in the United Kingdom
* Access Co., a Japanese software company
* Access Healthcare, an Indian BPO se ...
, its refinement, and meaningful enrichment are immediately understandable and controllable by the individual user, in particular the non-tech user.
Regarding helpdesks, for instance, it refers to agents describing all necessary logistic processes in order to have the adequate information at hand during the conversation with the customer.
Limits
Actionable Information Logistics does not address implementation and maintenance of information technology necessary for information logistics. Much in the spirit of
language-action perspective (LAP), it aims on the non-tech user compositing and
orchestrating information logistics processes. Composition and orchestration can be performed by the agent, for instance, using a (natural) language for enterprise specific information logistics. This language, in turn, is
machine-processable and thus can be translated into
application logic In computer software, business logic or domain logic is the part of the program that encodes the real-world business rules that determine how data can be created, stored, and changed. It is contrasted with the remainder of the software that might ...
.
[W.-O. Huijsen, “Controlled Language—An Introduction,” Proc. 2nd Int’l Workshop Controlled Language Applications (CLAW 98), Carnegie Mellon Univ., 1998, pp. 1–15.]
See also
*
Automated storage and retrieval system
An automated storage and retrieval system (ASRS or AS/RS) consists of a variety of computer-controlled systems for automatically placing and retrieving loads from defined storage locations. Automated storage and retrieval systems (AS/RS) are ty ...
*
Information logistics Information Logistics (IL) deals with the flow of information between human and / or machine actors within or between any number of organizations that in turn form a value creating network (see, e.g.). IL is closely related to information management ...
References
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Logistics
Information science